Oct 2018 – Oct 2019 · 1 yr · Bengaluru, Karnataka, India · On-site

• Managed day-to-day operations for a warehouse spanning over 5 lakh square feet, overseeing a diverse and high-volume inventory of 150,000 line items, including electronics, mobiles, FMCG, fashion, brands, footwear, and large appliances. Catered to multiple clients such as Urban Ladder, Metro Cash & Carry, Aravind Sports, Pepe Jeans, and Tabalz.
• Held responsibility for P&L and cost management across all client portfolios.
• Established Key Performance Indicators (KPI) and Service Level Agreements (SLA) in alignment with client specifications.
• Monitored performance targets for various operational aspects, including On-Time Inward-GRN, quality check, inventory management, picking, order management, packaging, outbound delivery, and goods receipt – returns (RTO) based on KPI targets.
• Ensured seamless operations by overseeing the performance of Distribution Center Managers, emphasizing adherence to Key Result Areas (KRA) and providing guidance on the significance of compliance.
• Achieved a substantial enhancement in warehouse efficiency, stock control, and dispatch accuracy by reorganizing and prioritizing workloads, resulting in an improved fill rate from 95% to 99.50%.
• Implemented strategic structures for upcoming sales events, optimizing resource allocation and management.
• Significantly reduced inventory discrepancies through the implementation of a Warehouse Management (WM) system and regular cycle counts.
• Demonstrated proficiency in team collaboration, development, conflict resolution, goal setting, and change implementation.
• Fostered strong interpersonal relations with team members, managers, customers, and support functions, establishing effective collaboration across teams and stakeholders, including 3PL partners.

Nov 2017 – Oct 2018 · 11 mos · Bengaluru, Karnataka, India · On-site

• Oversaw operations for a 3 Lakh square foot warehouse, overseeing a diverse inventory of fast-moving Furniture and Home Décor comprising 75,000 line items.
• Maintained an outstanding 99.94% Inventory Accuracy throughout the month through strategic process implementation, team development via continuous training, and regular cycle counts and audits.
• Ensured timely achievement of Turnaround Times (TATs) in GRN, Picking, Order Processing, Shipping, Customer returns, Return to Vendor, etc.
• Managed Direct Deliveries (DD) for Bangalore Orders and Return on Investment (ROI) Orders processing, adhering to planned vehicle schedules.
• Successfully handled and shipped 1500 to 2000 orders daily within specified TATs.
• Orchestrated the planning and scheduling of all distribution services, encompassing receiving (GRN), storing, shipping, handling returned/damaged goods, maintenance, and administrative activities, ensuring efficient fulfillment of customer requirements.

May 2017 – Sep 2017 · 4 mos · Greater Bengaluru Area · On-site

• Led end-to-end management of customer returns at a nationwide scale for Ajio.
• I oversaw the entire returns and refunds process, ensuring efficiency from LM Scan to Put Away.
• Implemented high-level monitoring to track the Returns process, addressing SLA breaches promptly.
• Conducted close monitoring and analysis of the Receive process, including comprehensive Quality Checks.
• Ensured swift refunds to customers within a 24-hour timeframe upon shipment arrival at the warehouse.
• Collaborated with tech, product, and business teams to contribute to application and feature development.
• Utilized analytical skills to identify and address problems and customer complaints, performing Root Cause Analysis and implementing corrective action plans.
• Proactively forecasted order flow, mapped requirements, and described operations and manpower needs for seamless transition.

Aug 2010 – Mar 2017 · 6 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• Oversaw Operations as the Head for all Fulfillment Centers (FCs) in Chennai, Bangalore, and Hyderabad.
• Directed Affiliate Operations in Bangalore, Belgaum, and Hosur, ensuring seamless processes.
• Spearheaded the achievement of Turnaround Time (TAT) goals in various operational aspects such as GRN, Picking, Order Processing, Manifest, Shipping, and Customer Returns.
• Accountable for meeting TAT targets in Same Day Delivery (SDD), Next Day Delivery (NDD), and overall Orders Processing.
• Managed Inventory through periodic Cycle Counts and built strong relationships with sellers to enhance performance.
• Led training and development initiatives to align teams with operational standards.
• Successfully achieved 90%+ On-Time to Metro (O2M) in 3 hours across all FCs through process implementation and continuous team training.
• Orchestrated the daily management and shipment of 25,000 orders within specified TAT.
• Implemented various projects like Win Back Metro, Pack Man, Customer & Seller Net Promoter Score (NPS), HHT, and Cycle Count Process across all FCs.
• Planned and scheduled distribution services, overseeing processes from receiving (GRN) to shipping, including handling returns and damaged goods.
• Monitored performance targets for key operational metrics such as On-Time Inward-GRN Quality Check, Inventory Management, Picking/Order Management, Packaging, Outbound Delivery, and Goods Receipt
• Established and managed a perpetual cycle count program to maintain accurate inventory records with minimal variance (0.5%).
• Effectively managed and provided leadership to a team of more than 500 personnel in 3PL warehouses, ensuring daily operational tasks were accomplished.
• Collaborated with 3PL partners to implement new infrastructure facilities and set up new warehouses, contributing to operational efficiency and expansion.
• Managing of 3PL warehouse staffs of more than 500 personnel’s and training the staff to accomplish daily operational tasks.

Aug 2009 – Jan 2010 · 5 mos · Bengaluru, Karnataka, India · On-site

• Spearheaded business development initiatives by identifying and tapping into new markets to attract potential customers.
• Utilized a multi-channel approach, including telephone, email, and in-person interactions, to engage potential clients. Effectively communicated product suitability and highlighted features such as convenience and cost-effectiveness.
• Proactively maintained and nurtured the existing customer base, delivering after-sales services and exploring opportunities for enhanced business proposals with current clients.
• Conducted cold calls, generated leads, and followed up on potential opportunities to expand the client base.
• Engaged in direct sales efforts, including appointment setting and face-to-face meetings with key stakeholders, aimed at securing new orders.