Manjunath S

CEO

Bengaluru, Karnataka, India15 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 14 years in Supply Chain Management.
  • Expert in managing large teams and operations.
  • Proven track record of revenue growth.
Stackforce AI infers this person is a Logistics and Supply Chain Management expert with extensive operational leadership experience.

Contact

Skills

Core Skills

Supply Chain ManagementOperations ManagementProduct ManagementCustomer ServiceBusiness DevelopmentSales

Other Skills

3PL ManagementAccount ManagementAutomationBusiness StrategyCRMCapacity ManagementCapacity PlanningCompetitive AnalysisCustomer EngagementCustomer ExperienceDigital MarketingFulfillment ManagementInventory AccuracyInventory ManagementKey Account Management

About

Result-oriented professional with over 14 years of illustrious experience across diverse functions of Supply Chain Management, Warehouse Operations, E-Fulfilment Operations, 3PL Management, Logistics, Operations Management, Vendor Management, and Sales and Marketing Successfully managed & mentored cross-functional, matrixes teams across assignments wherein acknowledged for recruiting and developing leaders with an equal desire to win. Proficient in increasing sales revenues, developing profitable & productive business relationships and Customer Service building an extensive client base; distinction of accomplishing multi-fold revenue increase. A qualified Professional who seeks to leverage experience and business acumen as well as learn from accomplished peers, while continuing to work in the industry. A proactive planner with a flair for adopting emerging trends and addressing industry requirements to achieve organizational objectives & profitability norms. Effective communicator & negotiator with strong analytical, problem-solving and organizational abilities

Experience

Solv

3 roles

Senior Director Supply Chain

Promoted

Apr 2022Present · 3 yrs 11 mos · Bengaluru, Karnataka, India · On-site

  • Role Description: Build, Develop, Manage & Control the PnL of the Supply Chain Network planned across -India, while engaging with internal teams and engineered consumer specific SCM platform.
  • I have been instrumental in spearheading the setup of B2B Managed Services Hyper Local Operations from scratch across 8 Locations in Indian with transit hubs and currently operating with optimal cost per kg.
  • Managing a team over 75+ FTE’s and over 500+ Contractual Staff built from Scratch during Peak COVID period , Over 5 B2B warehouses across 5 Cities managing over 1200 Tons per day.
  • Revived an ailing operative setup by revamping intercity Operations with 3PL logistics for Non- Grocery Buyer Category Via complete 3PL Operations.
  • Proven expertise in managing intracity (Hyperlocal) & Intercity Logistics set up with the most optimized costs
  • Led consumer centric product development of the in-house Logistics / Warehouse Management System & Order Management System for effective tracking of the orders and remove all manual Activities.
  • Launched EVs for delivering goods to our MSME customers, named as Solv EVolve in Delhi , now is getting replicated across India .
  • Innovate new ways of working to improve Month Plans; optimize supply chain cost, reliability & speed.
  • Proficient in developing zero-touch automated solutions with self-serve capabilities.
  • Understand product interactions; drive business use case led improvements with product. Been a par of Warehousing Expansion
Supply Chain Management3PL ManagementLogisticsOperations ManagementTeam Management

Associate Director - Supply chain

Promoted

Mar 2021Apr 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

  • Continuously raise Operations planning activities bar by having deep understanding of supply chain
  • Lead the Lane level serviceability management for 3PL partners both forward and reverse (MH & E2E)
  • Lead the lane-level SLA management for all 3PL partners (E2E and MH) for different tiers available
  • Source-level capacity planning for the E2E offload to 3PL Partners
  • Ensure completeness of orchestrator capacities at First Mile and Last Mile
  • Maintain the Holiday calendar at Last Mile and First Mile level & ensure the adequacy of capacities to ensure enhanced Customer experience.
  • Track Plan vs Actual offload to 3PL partners to identify actions required to meet the set monthly offload targets
  • Execute LM pincode level actions based on the call out from 3PL partners to ensure Reliability
Operations Planning3PL ManagementCapacity PlanningCustomer ExperienceOperations ManagementSupply Chain Management

Lead Business Operations - Logistics

Nov 2019Mar 2021 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

  • Own the “Spillage metric” to ensure right capacities at the LM locations based on actual demand patterns
  • Drive initiatives required to execute the projects in line with the 3PL long term strategy.
  • Liaison with allocation planning, promise and fulfillment teams to debug issues w.r.t serviceability, SLA & capacities.
  • Drive automation of reports/daily actions within 3PL function to enhance visibility
  • Lead the war-room for major events from 3PL to deliver successful event
  • Drive the speed improvement projects with 3PL partners to continuously improve the SLA & Speed index
  • Working proficiency in Python/R/Advanced excel modeling
Capacity ManagementAutomationService Level AgreementsOperations ManagementSupply Chain Management

Stellar value chain solutions pvt. ltd.

Cluster Manager

Oct 2018Oct 2019 · 1 yr · Bengaluru, Karnataka, India · On-site

  • Managed day-to-day operations for a warehouse spanning over 5 lakh square feet, overseeing a diverse and high-volume inventory of 150,000 line items, including electronics, mobiles, FMCG, fashion, brands, footwear, and large appliances. Catered to multiple clients such as Urban Ladder, Metro Cash & Carry, Aravind Sports, Pepe Jeans, and Tabalz.
  • Held responsibility for P&L and cost management across all client portfolios.
  • Established Key Performance Indicators (KPI) and Service Level Agreements (SLA) in alignment with client specifications.
  • Monitored performance targets for various operational aspects, including On-Time Inward-GRN, quality check, inventory management, picking, order management, packaging, outbound delivery, and goods receipt – returns (RTO) based on KPI targets.
  • Ensured seamless operations by overseeing the performance of Distribution Center Managers, emphasizing adherence to Key Result Areas (KRA) and providing guidance on the significance of compliance.
  • Achieved a substantial enhancement in warehouse efficiency, stock control, and dispatch accuracy by reorganizing and prioritizing workloads, resulting in an improved fill rate from 95% to 99.50%.
  • Implemented strategic structures for upcoming sales events, optimizing resource allocation and management.
  • Significantly reduced inventory discrepancies through the implementation of a Warehouse Management (WM) system and regular cycle counts.
  • Demonstrated proficiency in team collaboration, development, conflict resolution, goal setting, and change implementation.
  • Fostered strong interpersonal relations with team members, managers, customers, and support functions, establishing effective collaboration across teams and stakeholders, including 3PL partners.
Warehouse ManagementP&L ManagementInventory ManagementOperations ManagementSupply Chain Management

Urban ladder

Senior Manager

Nov 2017Oct 2018 · 11 mos · Bengaluru, Karnataka, India · On-site

  • Oversaw operations for a 3 Lakh square foot warehouse, overseeing a diverse inventory of fast-moving Furniture and Home Décor comprising 75,000 line items.
  • Maintained an outstanding 99.94% Inventory Accuracy throughout the month through strategic process implementation, team development via continuous training, and regular cycle counts and audits.
  • Ensured timely achievement of Turnaround Times (TATs) in GRN, Picking, Order Processing, Shipping, Customer returns, Return to Vendor, etc.
  • Managed Direct Deliveries (DD) for Bangalore Orders and Return on Investment (ROI) Orders processing, adhering to planned vehicle schedules.
  • Successfully handled and shipped 1500 to 2000 orders daily within specified TATs.
  • Orchestrated the planning and scheduling of all distribution services, encompassing receiving (GRN), storing, shipping, handling returned/damaged goods, maintenance, and administrative activities, ensuring efficient fulfillment of customer requirements.
Warehouse OperationsInventory AccuracyOrder ProcessingOperations ManagementSupply Chain Management

Ajio.com

Customer Returns Manager

May 2017Sep 2017 · 4 mos · Greater Bengaluru Area · On-site

  • Led end-to-end management of customer returns at a nationwide scale for Ajio.
  • I oversaw the entire returns and refunds process, ensuring efficiency from LM Scan to Put Away.
  • Implemented high-level monitoring to track the Returns process, addressing SLA breaches promptly.
  • Conducted close monitoring and analysis of the Receive process, including comprehensive Quality Checks.
  • Ensured swift refunds to customers within a 24-hour timeframe upon shipment arrival at the warehouse.
  • Collaborated with tech, product, and business teams to contribute to application and feature development.
  • Utilized analytical skills to identify and address problems and customer complaints, performing Root Cause Analysis and implementing corrective action plans.
  • Proactively forecasted order flow, mapped requirements, and described operations and manpower needs for seamless transition.
Returns ManagementQuality ChecksCustomer ServiceOperations Management

Snapdeal | acevector group

Head Fulfilment & Warehouse Manager

Aug 2010Mar 2017 · 6 yrs 7 mos · Bengaluru, Karnataka, India · On-site

  • Oversaw Operations as the Head for all Fulfillment Centers (FCs) in Chennai, Bangalore, and Hyderabad.
  • Directed Affiliate Operations in Bangalore, Belgaum, and Hosur, ensuring seamless processes.
  • Spearheaded the achievement of Turnaround Time (TAT) goals in various operational aspects such as GRN, Picking, Order Processing, Manifest, Shipping, and Customer Returns.
  • Accountable for meeting TAT targets in Same Day Delivery (SDD), Next Day Delivery (NDD), and overall Orders Processing.
  • Managed Inventory through periodic Cycle Counts and built strong relationships with sellers to enhance performance.
  • Led training and development initiatives to align teams with operational standards.
  • Successfully achieved 90%+ On-Time to Metro (O2M) in 3 hours across all FCs through process implementation and continuous team training.
  • Orchestrated the daily management and shipment of 25,000 orders within specified TAT.
  • Implemented various projects like Win Back Metro, Pack Man, Customer & Seller Net Promoter Score (NPS), HHT, and Cycle Count Process across all FCs.
  • Planned and scheduled distribution services, overseeing processes from receiving (GRN) to shipping, including handling returns and damaged goods.
  • Monitored performance targets for key operational metrics such as On-Time Inward-GRN Quality Check, Inventory Management, Picking/Order Management, Packaging, Outbound Delivery, and Goods Receipt
  • Established and managed a perpetual cycle count program to maintain accurate inventory records with minimal variance (0.5%).
  • Effectively managed and provided leadership to a team of more than 500 personnel in 3PL warehouses, ensuring daily operational tasks were accomplished.
  • Collaborated with 3PL partners to implement new infrastructure facilities and set up new warehouses, contributing to operational efficiency and expansion.
  • Managing of 3PL warehouse staffs of more than 500 personnel’s and training the staff to accomplish daily operational tasks.
Fulfillment ManagementInventory ManagementTeam LeadershipOperations ManagementSupply Chain Management

Mn world enterprises pvt. ltd

Enterprise Channel Manager

Aug 2009Jan 2010 · 5 mos · Bengaluru, Karnataka, India · On-site

  • Spearheaded business development initiatives by identifying and tapping into new markets to attract potential customers.
  • Utilized a multi-channel approach, including telephone, email, and in-person interactions, to engage potential clients. Effectively communicated product suitability and highlighted features such as convenience and cost-effectiveness.
  • Proactively maintained and nurtured the existing customer base, delivering after-sales services and exploring opportunities for enhanced business proposals with current clients.
  • Conducted cold calls, generated leads, and followed up on potential opportunities to expand the client base.
  • Engaged in direct sales efforts, including appointment setting and face-to-face meetings with key stakeholders, aimed at securing new orders.
Business DevelopmentCustomer EngagementSales

Education

Seshadripuram Academy of Business Studies Kengeri Satellite Town

 Bachelor of Business Management

Mar 2006Apr 2008

Department of Pre-University Bangalore

Sr Secondary

Mar 2005Apr 2007

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