Shivam R.

Business Development Executive

Uttar Pradesh, India6 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Ranked No. 4 in India for monthly performance at Amazon.
Streamlined reporting workflows, reducing time by 50%.
Achieved 95% satisfaction rate through user-friendly designs.

Stackforce AI infers this person is a Data Specialist in the SaaS industry with strong CRM and data management expertise.

Contact

Skills

Core Skills

Data Quality ManagementSalesforce CrmWorkflow OptimizationData VisualizationCustomer SupportProblem Solving

Other Skills

Adobe / Google DocsAnalytical SkillsAnnotationAttention to DetailBusinessBusiness CommunicationsBusiness InsightsCommerceCommunicationCustomer Experience ManagementCustomer SatisfactionData AnalysisData AnalyticsData OperationsEnglish

About

I am a results-driven Data Specialist with 5+ years of experience in data handling, Salesforce CRM management, reporting, and workflow optimization across fast-paced environments. I specialize in: Managing high-volume datasets with 100% accuracy Optimizing workflows and automating manual processes Improving data quality and operational efficiency Building dashboards and actionable reports for business teams Enhancing customer experience through reliable support and strong problem-solving Across roles at Weave Communications, Amazon, and Concentrix, I have consistently exceeded performance expectations — including being ranked No. 4 in India for monthly performance at Amazon. I enjoy solving problems, simplifying complex processes, and partnering with cross-functional teams to drive scalable improvements. Always open to roles in: Data Operations, CRM Management, Process Improvement, Business Ops, and Analytics Support.

Experience

Weave

3 roles

Data Specialist

Promoted

Apr 2025 – Present · 11 mos · Remote

Managed Weave feature usage sheets and Salesforce contract adjustments with high accuracy.
Streamlined reporting workflows, reducing overall reporting time by 50%.
Built dashboards that improved executive decision-making and data visibility.
Automated manual data collection processes, saving 6–8 hours per week.
Collaborated with cross-functional teams to drive data-driven strategies and improve workflow efficiency.

Data Quality ManagementSalesforce CRMWorkflow OptimizationData VisualizationData Analytics

Data Processor

Jun 2024 – Apr 2025 · 10 mos · Remote

Processed and validated high-volume usage data for internal and external stakeholders.
Maintained 100% accuracy in Salesforce contract modifications and client record updates.
Optimized data workflows, increasing processing efficiency by 30%.
Produced actionable reports that influenced key business and operational decisions.
Ensured compliance, data security, and consistent quality across large datasets.
Partnered with multiple teams to improve delivery timelines and streamline operations.

Salesforce CRMData Quality ManagementData Analysis

Digital Form Builder

Jul 2022 – Jun 2024 · 1 yr 11 mos · Remote

Designed and digitized business forms using Adobe and Google tools, improving data collection efficiency.
Transformed physical documents into digital formats, enhancing accessibility and accuracy.
Achieved a 95% satisfaction rate among end-users through user-friendly form designs.
Improved data accuracy using validation rules and structured digital workflows.
Collaborated directly with clients to refine requirements and create tailored solutions.

Adobe / Google DocsData Quality Management

Amazon

Senior Customer Experience Specialist

Jun 2020 – Jun 2022 · 2 yrs · Noida, Uttar Pradesh, India

Delivered accurate and timely troubleshooting support for diverse customer issues.
Consistently exceeded performance benchmarks and ranked No. 4 in India for monthly performance.
Coordinated with internal teams to resolve escalated technical challenges efficiently.
Maintained high customer satisfaction through clear communication and problem-solving.
Recognized for exceptional service quality and reliability in high-volume environments.

Customer SupportProblem SolvingTechnical Support

Concentrix

Customer Experience Specialist

Nov 2018 – Dec 2019 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Provided effective technical support, resolving customer issues quickly and accurately.
Reduced average response time through improved troubleshooting protocols.
Created and maintained a knowledge base documenting common issues and solutions.
Trained new associates, improving onboarding efficiency and team performance.
Increased first-call resolution rates by implementing structured troubleshooting practices.

Customer SupportTechnical Support