Dec 2023 – Dec 2024 · 1 yr · Bengaluru, Karnataka, India · Remote

• Overseeing the comprehensive redesign of a B2B product tailored for manufacturers, ensuring alignment with evolving market requirements and customer expectations.
• Collaborating with cross-functional teams to gather insights & feedback, driving iterative improvements in product features.
• Conducting market research to identify emerging trends and competitive landscape, informing product strategy and positioning.
• Establishing key performance indicators (KPIs) to measure product success & user engagement, facilitating data-driven decision-making.
• Leading product demonstrations and training sessions for stakeholders, ensuring effective adoption and utilization of the platform.
• Managing stakeholder relationships to foster collaboration and support for product initiatives, enhancing overall project success.
• Analyzing user feedback & performance metrics to identify areas for enhancement, driving continuous improvement in product offerings.
• Participating in high-level strategic discussions with ONDC to develop the inaugural indigenous B2B platform that seamlessly integrates retailers, distributors, sales personnel, and manufacturers.

Mar 2023 – Nov 2023 · 8 mos · Noida, Uttar Pradesh, India

• Directed operations across 3 distinct verticals: Bike-Taxi services, B2C hyperlocal delivery, and B2B logistics, ensuring seamless execution and service delivery.
• Expanded the company's footprint to over 35 locations nationwide, enhancing accessibility and service reach for customers.
• Managed a high-volume order processing system, overseeing the fulfillment of daily orders from various local stores, including restaurants and pharmacies.
• Cultivated relationships with major clients to secure long-term contracts and partnerships, driving revenue growth and market presence.
• Implemented operational efficiencies to optimize delivery routes and reduce turnaround times, enhancing customer satisfaction.
• Led a diverse team of professionals, fostering a culture of collaboration and innovation to achieve business objectives.
• Monitored industry trends and competitor activities to inform strategic planning and positioning.
• Developed and executed marketing strategies to promote services and attract new customers, increasing brand awareness.

Jul 2022 – Feb 2023 · 7 mos · Gurugram, Haryana, India · On-site

• Streamlined inventory management processes using EasyEcom, eliminating out-of-stock scenarios and enhancing product availability.
• Integrated advanced communication systems, including IVR and WhatsApp, to improve customer engagement and support.
• Collaborated with logistics partners to optimize shipping processes, reducing costs and improving delivery timelines.
• Analyzed sales data to identify trends and inform inventory purchasing decisions, ensuring optimal stock levels.
• Led initiatives to enhance customer experience through personalized communication and targeted marketing campaigns.
• Developed training programs for staff to improve operational efficiency and customer service standards.

Mar 2021 – May 2022 · 1 yr 2 mos · New Delhi, Delhi, India · On-site

• Established a multi-channel revenue model by creating distinct verticals within the logistics sector, catering to a diverse clientele.
• Developed strategic partnerships with key industry players to enhance service offerings and market presence.
• Oversaw daily operations and ensuring the delivery of high-quality logistics services to clients of varying sizes.
• Led a team of professionals, fostering a culture of innovation and collaboration to achieve business goals.
• Conducted market analysis to identify growth opportunities and inform strategic planning.
• Managed financial performance, including budgeting and forecasting, to ensure profitability and sustainability.

Jan 2015 – Dec 2021 · 6 yrs 11 mos · New Delhi · On-site

• Developed a scalable, secure, and robust multi-channel e-commerce platform with a database of 20,000+ products using elastic search for fast search capabilities.
• Led customer acquisition campaigns across 100+ residential societies, driving engagement for BB Early and Brownbag.
• Executed performance marketing campaigns on social media, search engines, and app stores to increase sales and user base.
• Designed mobile logistics solutions for delivery executives, enabling seamless early morning and on-demand deliveries.
• Built monitoring systems for delivery managers and vendors to optimize task allocation and improve operational efficiency.
• Created analytical tools for real-time sales analysis and predictive methodologies to minimize theft, damage, and loss.
• Developed a wallet system for prepayments, POS system integration for offline stores, and automated GST calculation tools.
• Enabled vendors to onboard a SaaS hybrid-store model, increasing revenue by 50% with minimal investment.
• Operated 24/7 Brownbag store during COVID-19, ensuring uninterrupted service and expanding operations to two additional NCR locations.

Nov 2005 – Jul 2012 · 6 yrs 8 mos

Aug 2000 – May 2005 · 4 yrs 9 mos