Jun 2024 – Jul 2025 · 1 yr 1 mo · Malaysia · On-site

• Drove cross-functional release alignment with product owners, analysts, and stakeholders to ensure quarterly delivery objectives were consistently achieved. Proactive risk identification and mitigation prevented delivery slips and compliance breaches, safeguarding ~$X M in annual business operations.
• Orchestrated QA strategy across concurrent CR, leading estimation, capacity planning, and risk analysis. Streamlined defect triage improved resolution speed by 30%, increasing release predictability and customer satisfaction scores.
• Directed execution of 1,900+ test cases (compliance, functional, regression) in a compressed 4-week cycle, ensuring high-quality, on-time product launches. Accelerated delivery enabled faster revenue recognition and regulatory approval readiness.
• Developed test strategies and frameworks that achieved 95%+ requirement coverage while optimizing QA resource utilization by 15%, balancing quality with efficiency across quarterly releases.
• Instituted governance frameworks through traceability matrices, real-time QA dashboards, and RCA for UAT defects. Improved defect closure rates by 25% and increased executive visibility, reducing last-minute escalations and strengthening release confidence.
• Championed automation adoption (Tosca + Perfecto) for regression testing, reducing manual execution and accelerating test cycles by 38%. Freed QA bandwidth for exploratory and risk-based testing, directly enhancing production stability and lowering defect leakage.
• Improved operational cost efficiency by 20% through CR-level tracking of effort, man-days, and budget. Delivered measurable savings while meeting enterprise cost-reduction goals without compromising quality.
• Standardized QA practices across tools (Confluence, JIRA, VAL, Control-M), driving CI/CD integration and consistent validation against regulatory requirements. Reduced audit issues by 40% and accelerated onboarding of new QA resource, strengthening organizational scalability.

Oct 2021 – Jul 2024 · 2 yrs 9 mos · Bengaluru

• Led a high-performing UAT team, ensuring seamless delivery of business-critical projects and full alignment with organizational goals. Built a culture of ownership and accountability that consistently delivered reliable outcomes.
• Defined and executed comprehensive test strategies spanning requirement analysis, design, execution, and reporting. Partnered early in requirement refinement to reduce ambiguities and cut downstream defect leakage by over 20%.
• Built scalable QA processes from scratch, introducing prioritization frameworks and sprint-aligned UAT cycles. Improved agility across releases, reducing execution time by 25% while enhancing responsiveness to scope changes.
• Directed 11 successful releases, balancing scope, timelines, and quality benchmarks. Maintained 100% on-time delivery, safeguarding business continuity and accelerating product adoption.
• Strengthened cross-functional alignment by collaborating with stakeholders and vendors, leading business demos and walkthroughs that improved clarity, transparency, and stakeholder confidence.
• Championed UAT best practices and cloud-based testing, enhancing governance, DevOps collaboration, and environment stability. Boosted release readiness confidence and cut environment-related delays by 34%.
• Elevated test maturity through continuous improvement, implementing RCA-driven feedback loops that improved execution efficiency and positioned UAT as a strategic enabler for the business.

Nov 2019 – Oct 2021 · 1 yr 11 mos

• Served as subject matter expert for PCI compliance initiatives, leading enterprise-wide testing of historic data upgrades to meet evolving data security and regulatory standards.
• Directed a major PCI DSS migration in partnership with 14 vendors, successfully upgrading 280+ daily ETL batches under strict timelines. Ensured uninterrupted banking operations and full compliance with industry standards.
• Led QA for enterprise platform migration from Redshift to Teradata, completing ahead of schedule and enabling scalability, improved performance, and smoother downstream integrations for future projects.
• Curated strategic QA objectives for proof-of-concept initiatives, driving tool evaluations, prototype building, and quarterly team goals. These initiatives elevated QA maturity and positioned the team as a strategic enabler for compliance-driven programs.

Jul 2015 – Oct 2019 · 4 yrs 3 mos

• Executed end-to-end ETL testing across multiple banking domains, ensuring accuracy, completeness, and traceability of financial data while minimizing compliance and reconciliation risks.
• Reviewed and validated complex data mappings, transformation logic, and data lineage, safeguarding data integrity and preventing downstream reporting errors.
• Designed and executed complex SQL queries for reconciliation and validation, significantly improving defect detection and reducing post-release data issues.
• Actively contributed to requirement refinement and technical reviews, ensuring test readiness and early detection of data quality gaps.