Mohit P.

DevOps Engineer

Gurgaon, Haryana, India7 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in managing hybrid cloud infrastructure.
Proficient in CI/CD pipeline implementation.
Strong background in technical support and troubleshooting.

Stackforce AI infers this person is a Cloud Infrastructure Engineer with expertise in SaaS and technical support.

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Skills

Core Skills

Cloud Infrastructure ManagementInfrastructure As CodeInfrastructure ManagementEmail And Collaboration Tools ManagementTechnical Support EngineeringCustomer Support Management

Other Skills

ARM TemplatesArduino IDEAzure AI ServicesAzure Active DirectoryAzure DevOpsAzure DevopsAzure InfrastructureAzure SecurityCI/CDCloud ComputingCommunicationCustomer SupportE-commerce Application SupportEmail MigrationEmail Troubleshooting

About

Dedicated to continuous learning and growth, striving to expand my skill set in a dynamic professional environment.

Experience

Nirvana solutions

Cloud Infrastructure Engineer

Jun 2023 – Present · 2 yrs 9 mos · Gurugram, Haryana, India · Hybrid

Managed hybrid cloud infrastructure across Microsoft Azure and external providers.
Optimized release workflows by implementing CI/CD pipelines with Azure DevOps.
Automated daily operations using PowerShell, enhancing efficiency.
Developed and deployed a chatbot using Azure AI Services and Search Service, integrating it with Google Chat.
Utilized Infrastructure as Code (IaC) with Terraform to deploy resources and set up a UAT environment mirroring production.
Resolved production incidents and service disruptions, ensuring minimal downtime.
Partnered with cross-functional teams to streamline workflows and improve collaboration.

Microsoft AzureCI/CDPowerShellTerraformAzure AI ServicesCloud Infrastructure Management+1

Rackspace technology

2 roles

Cloud Engineer

Promoted

Nov 2021 – Jun 2023 · 1 yr 7 mos · Gurugram, Haryana, India · Hybrid

Design, deploy, and manage Azure infrastructure components including virtual machines, virtual networks, storage accounts, and Azure Active Directory.
Implement infrastructure as code using ARM templates and Terraform to ensure consistency and scalability across environments.
Develop and maintain CI/CD pipelines using Azure DevOps for automated application deployment and configuration management.
Configure and manage Azure security features such as Azure Firewall, Network Security Groups, and Web Application Firewall (WAF).
Monitor and troubleshoot system issues using Azure Monitor, Azure Log Analytics, and Application Insights.
Document technical designs, deployment guides, and standard operating procedures in the form of OneWiki Articles.
And More.......

Azure InfrastructureARM TemplatesTerraformAzure DevOpsAzure SecurityCloud Infrastructure Management+1

Cloud Office Technician

Dec 2019 – Nov 2021 · 1 yr 11 mos · Gurugram, Haryana, India · Hybrid

Support assistance in setting up Tenants, Creating users, License assignments & other aspects of the Office365 Admin center.
Troubleshooting Experience with Outlook, Exchange server, ActiveSync, and OWA
Administration, Maintenance, and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail flow, Public Folders, Free/Busy information).
Assisted account migration across various platforms [Exchange to O365]
And More.......

Office365 AdministrationExchange ServerOutlook TroubleshootingEmail and Collaboration Tools Management

Accenture

Technical Support Engineer

Sep 2018 – Dec 2019 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Provide first-level technical support to customers via phone, email, and chat, assisting with hardware, software, and network-related issues.
Collaborate with cross-functional teams, including developers and engineers, to escalate and resolve complex technical issues.
Diagnose and troubleshoot customer problems, guiding them through step-by-step resolutions and ensuring timely and effective issue resolution.
Assist in testing and evaluating new software releases and updates to ensure compatibility and identify potential issues.

Technical SupportHardware TroubleshootingSoftware TestingTechnical Support Engineering

Digimoco software private limited

Operations Management Trainee

Feb 2018 – May 2018 · 3 mos · Gurugram, Haryana, India · On-site

Worked as a customer support executive providing support for issues faced by
users using an e-commerce application named Rekarto built by the company
 Researched, resolved, and Followed up on customer issues
 Assisted customers with technical issues as well as general usability of the app
over email, Live chat, and Telephone

Customer SupportE-commerce Application SupportCustomer Support Management

Incise infotech private limited

Advanced Embedded Systems

Jan 2017 – Jun 2017 · 5 mos · Gurugram, Haryana, India · On-site

During the final semester of my BTech program, I undertook a comprehensive full-time training program focused on Advanced Embedded Systems. This training was conducted under the expert guidance and mentorship of Mr. Tanmoy Deb.

Embedded Systems