Vishal Pal Chaudhary

CTO

Bengaluru, Karnataka, India21 yrs 9 mos experience
Highly Stable

Key Highlights

  • Led technology teams at Coupang and JioMart.
  • Co-founded and scaled two successful startups.
  • Innovated multiple product categories at Amazon.
Stackforce AI infers this person is a seasoned leader in E-commerce and SaaS with extensive experience in engineering management and product innovation.

Contact

Skills

Core Skills

Engineering ManagementLeadershipTechnical Leadership

Other Skills

Agile MethodologiesAmazon Web Services (AWS)ArchitectureCommunicationCustomer ExperienceCustomer-focused ServiceDesign ThinkingDigital MarketingDistributed ArchitectureDistributed SystemsDistributed Team ManagementE-commerceEmail MarketingEntrepreneurshipJ2EE Application Development

About

Vishal is leading multiple engineering teams at Coupang, the world's fastest-growing e-commerce company and South Korea's largest online retail. He has more than 21 years of experience in leading, designing, and architecting software products for enterprises, both B2B and B2C, across various domains such as e-commerce, digital payments, travel, and insurance. He joined Coupang in October 2023, after being the Chief Technology Officer at JioMart, one of India's largest and fastest-growing retail companies, where he built a world-class technology team and platform from scratch, and launched multiple new products and categories. He also has two successful exits as an entrepreneur, where he co-founded and led Tapzo, India's first all-in-one app, acquired by Amazon in 2018, and OneDirect, a B2B customer experience management suite, acquired by GupShup in 2021. He is a recognized leader and technologist in the industry, having won multiple awards and patents for his innovation and excellence. He is passionate about creating solutions that promote the greater good and enhance the lives of people.

Experience

Coupang

Head of Technology Fulfillment and Transportations

Oct 2023Present · 2 yrs 5 mos · Bengaluru, Karnataka, India

  • Vishal is currently heading Fulfillment & Transportation Systems (FTS) for Coupang International. In this strategic role, Vishal is responsible for overseeing and optimizing the Fulfillment & Transportation Systems, implementing cutting-edge technologies to streamline order fulfillment processes, and ensuring seamless integration with other business units. Additionally, he is at the forefront of driving innovation in Supply Chain Management, leading the development and implementation of solutions to optimize operations and enhance overall business performance. With a focus on technology leadership, he is building and mentoring high-performing engineering teams, setting a vision for technology development aligned with business objectives, and fostering a culture of continuous learning and innovation within the engineering organization. Vishal's commitment lies in driving impactful results and contributing to the success of Coupang's International business.
Distributed Team ManagementEngineering ManagementPeople ManagementLeadershipDistributed Systems

Reliance retail

Chief Technology Officer/ Senior Vice President (JioMart - Reliance Retail)

Jan 2022Sep 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India

  • He successfully setup the whole technology team of 120+ engineers from scratch including senior leadership roles like 5 VP/Director of Engineering and fully functional QA, DevOps and TechOps organization. He is aiming to build a 500-member org by EOY 2023. In the last 9 months he has also worked on building the Reliance Retail Marketplace platform which includes, customer portal, seller portal, logistics platform, warehousing platform etc.
Design ThinkingCustomer-focused ServiceEngineering ManagementProblem SolvingRequirements AnalysisProject Management+6

Amazon

Head of Technology Login and Pay with Amazon, Insurance, Travel & Entertainment(Super App)

Aug 2018Dec 2021 · 3 yrs 4 mos · Bengaluru

  • Vishal joined Amazon with a team of 35 people from his startup as part of the acquisition, over the next
  • 3.5 years he launched multiple Amazon first categories like Flight, Bus, Train and Movie booking,
  • Insurance for cars and two wheelers. He also led the Login & Pay with Amazon team for both offline
  • and online businesses. He grew his team many folds (150+ member team) by delivering multiple successful products in a very short span of time by growing multiple leaders under him. He was able to build a platform inside Amazon which reduced any new product launch by less than half the time required and drove adoption for this platform Amazon wide.
Design ThinkingCustomer-focused ServiceEngineering ManagementProblem SolvingSQLRequirements Analysis+4

Onedirect - cx management firm

Co-Founder & CTO *Acquired by GupShup

Feb 2015Aug 2018 · 3 yrs 6 mos · Bengaluru Area, India

  • Update: OneDirect is acquired by GupShup
  • Vishal co-founded OneDirect as a Customer Experience Management solutions company. He built
  • products under 3 categories: Service Cloud, Feedback Cloud and Marketing Cloud. These products are leveraged by 100+ large enterprises like Dominos, Daikin, Whirlpool, Indian Railways, Kotak Group,
  • HDFC Bank, Pepperfry, Ola, Daikin, etc., backed by Sequoia Capital and a 150+ member team with offices in Bangalore, Mumbai & Delhi.
Design ThinkingCustomer-focused ServiceEngineering ManagementJavaProblem SolvingSQL+12

Tapzo

Co-founder & CTO Tapzo (Super App) *Acquired by Amazon

Jan 2015Aug 2018 · 3 yrs 7 mos · Bengaluru Area, India

  • Tapzo is a product of Coraza Technology Pvt. Ltd. We are a 250+ people company with offices in Bangalore, New Delhi and Mumbai funded by sequoia
  • Tapzo is India’s biggest All-in-One app that helps users get more things done. Book cabs, order food, recharge mobile & DTH, pay postpaid bills, find deals & coupons, read news, check live cricket scores and daily horoscope. Tapzo has partnered with the likes of Ola, Uber, Zomato, Swiggy, Little, Nearbuy, MySmartPrice, etc. to power these services.
Design ThinkingCustomer-focused ServiceEngineering ManagementJavaProblem SolvingSQL+12

Akosha

Co-founder & CTO

Jun 2012Jan 2015 · 2 yrs 7 mos · New Delhi Area, India

  • Akosha was a consumer complaints redressal platform. We processed more than 3M consumer issues and worked with more than 200+ brands to help them improve their customer experience.
Design ThinkingCustomer-focused ServiceEngineering ManagementJavaProblem SolvingSQL+12

Topchalks.com

Co-founder & VP Engineering

May 2004Jun 2012 · 8 yrs 1 mo · Gurgaon, India

  • TopChalks is a company focused on creating a revolutionary solution to educate and train masses without compromising the quality and the time tested instructor-led teaching techniques. Our goal is to democratize education in India: to truly empower every aspiring student and professional to be able to succeed in their educational and career pursuits. TopChalks empowers the best minds of India and enables them to reach and educate all those who desire to learn and succeed.
  • The technology used to make this vision a reality is based on a simple philosophy of moving the time-tested instructor-led class-room learning to the powerful and highly scalable digital medium such as the Internet, CD/DVDs and locally over LANs (local area networks). The user learning experience is literally one that is better than that of being in the renowned instructor’s class-room and receiving step by step whiteboard explanations with an added flexibility of quickly focusing on areas of weakness as well as reinforcing strong areas, solving problems, taking tests, playing back the lectures from any point in the lecture and listening to the lectures as many times as needed to understand and master the material.
  • Ideally, the solution lends itself as an anytime and anywhere learning platform.
Design ThinkingCustomer-focused ServiceEngineering ManagementJavaProblem SolvingSQL+11

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