Suchir Kumar

Director of Engineering

Bangalore Urban, Karnataka, India22 yrs 7 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led AI-driven automation for Debt Collections at PayPal.
Transformed legacy platforms into scalable microservices architecture.
Achieved $1.5 billion annual recovery through innovative solutions.

Stackforce AI infers this person is a Fintech expert with a strong focus on scalable engineering and AI-driven solutions.

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Skills

Core Skills

Engineering ManagementMicroservicesAgentic Ai DevelopmentTechnical LeadershipJavaCompliance

Other Skills

Agile MethodologiesArchitectureBusiness TransformationC++ClearCaseClearQuestDebt ManagementDesign PatternsDistributed SystemsHadoopInfluence Without AuthorityJUnitJava Enterprise EditionOOADObject Oriented Design

About

Engineering leader with 20+ years of experience driving large-scale platform development, modernization, and AI-led transformation in fintech. I have recently overseen both the Disputes and Collections Platforms at PayPal, where I led end-to-end strategy, architecture, and execution for high-availability, mission-critical systems. I conceived and delivered one of the industry’s first enterprise-scale Agentic AI Voice and Chat solutions for Collections, deploying it to production and materially improving automation, customer experience, and operational efficiency. This initiative showcased my ability to turn emerging technology into measurable business value. My domain expertise spans Payments, Risk, Compliance, and Collections, supported by deep technical leadership across distributed systems, microservices, data platforms, and core engineering technologies (C++, Java, Kafka, NoSQL). I excel at scaling organizations, developing engineering talent, and aligning platform strategy with business objectives. I’m motivated by building resilient, intelligent systems and leading teams that deliver innovation at scale.

Experience

Paypal

4 roles

Director Of Engineering

Promoted

Mar 2022 – Present · 4 yrs

As a leader in the Risk Platforms organization spanning Bangalore and Chennai. I have led the team that was responsible for Debt Collections platforms and Risk Backoffice platforms. Currently leading a 50+ member organization that is focussed on building more capabilities in Debt Collections Platform. I oversee Managers and Senior Architects/engineers.
Recently I pioneered one of the industry’s first enterprise-scale Agentic AI Voice & Chat solutions, bringing AI-driven automation and customer engagement to production at scale.
One of the key achievement has been owning , conceptualizing and building the multi-tenant debt collections platform using micro-services architecture that scales across various credit products that PayPal offers across different geographies. Resulted in a $1.5 billion annual recovery for PayPal, reducing maintenance costs by over 50% and cutting time-to-market by 150%.
I work in close collaboration with business strategy, product, legal and other key stakeholders to understand the requirements and enable the team to build the robust product capabilities that scales globally.
I am responsible for identifying the key talents, the growth of group leaders through coaching, mentoring, feedback and career development discussions which resulted in a very high employee engagement scores (85%+).
I have been instrumental in several operational excellence that have resulted in process improvements, data-driven decision making resulting in increased competitiveness, agility and scalability and better employee engagement.

Engineering ManagementStrategic PlanningMicroservicesAgentic AI Development

Software Engineering Manager

Promoted

Mar 2016 – Mar 2022 · 6 yrs

Expanded the development team for the Credit Risk and Debt Collections platform from 5 to 60 engineers to build a COE for Credit Risk and Debt Collections Platform. Led the overhaul of a decade-old Debt Collections platform, adopting a multi-tenant micro-services architecture.
Championed the proposal and effectively influenced Credit Platform leaders, guiding the team in the development and successful launch of the new debt collections platform as an integral component of the Buy Now Pay Later (BNPL) product introduction.
Spearheaded global technology teams in Timonium, Maryland, and Bangalore, India, utilizing Java, REST, React JS, Kafka, and Oracle.

Engineering ManagementSoftware ManagementPeople ManagementTechnical Leadership

Staff Software Engineer

Promoted

Jul 2012 – Mar 2016 · 3 yrs 8 mos

As the domain technical lead for PayPal, I designed and built a compliance platform from scratch using Java and Spring, ensuring compliance with 200+ countries and adhering to KYC/CIP/FATCA regulations. Additionally, I played a key key engineer role Payments Platform in PayPal. As a lead engineer, I built and maintained in-house business process management (BPM) software for PayPal Global Operations and CS agents worldwide.

Architect

Nov 2010 – Aug 2012 · 1 yr 9 mos

Involved in creating refactor/re-platforming legacy customer service tool sets
Migration Architect for Customer Service Organization in PayPal.
Created and socialized sunset strategies for many legacy CS tools such as ATTACK, IVR services, Admin. Doing various Proof of concepts.
Technologies: Java, C++