Bhaskar Reddy Pala

QA Manager

Hyderabad, Telangana, India10 yrs 4 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • Led a 12+ member QA team at Paytm Insurance.
  • Achieved a 30% reduction in customer escalations.
  • Specialized in AI/LLM evaluation strategies.
Stackforce AI infers this person is a Fintech and SaaS expert with strong QA and automation capabilities.

Contact

LinkedIn

Skills

Core Skills

Quality AssuranceAutomationAi/ml TestingSoftware DevelopmentCustomer SupportBusiness Systems AnalysisTesting

Other Skills

API TestingAgile & Waterfall MethodologiesAmazon Web Services (AWS)AngularJSAppiumAppointment SchedulingAutoItAutomated ProcessesAutomation FrameworkAutomation Framework DesignAutomation ScriptsAutomation Test ScriptsBack-end OperationsBehavior-Driven Development (BDD)C++

About

๐ˆ๐’๐“๐๐ยฎ ๐‚๐ž๐ซ๐ญ๐ข๐Ÿ๐ข๐ž๐ | ๐…๐ฎ๐ฅ๐ฅ ๐’๐ญ๐š๐œ๐ค ๐๐€ ๐‹๐ž๐š๐ | ๐€๐ˆ ๐’๐ƒ๐„๐“ | ๐€๐ฎ๐ญ๐จ๐ฆ๐š๐ญ๐ข๐จ๐ง & ๐‹๐‹๐Œ ๐„๐ฏ๐š๐ฅ๐ฎ๐š๐ญ๐ข๐จ๐ง ๐’๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ข๐ฌ๐ญ ๐Ÿค– I am a highly specialized Full Stack QA Lead and AI SDET with over 10 years of experience in delivering exceptional software quality across diverse domains. Currently serving as a ๐๐€ ๐‹๐ž๐š๐ at Paytm Insurance, I lead a 12+ member team and have successfully implemented innovative automation and process improvements that resulted in a 30% reduction in customer escalations. My core strength lies in building robust, end-to-end quality strategies from the ground up, especially in complex, high-stakes environments. ๐ŸŽฏ ๐‚๐จ๐ซ๐ž ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž & ๐€๐œ๐ก๐ข๐ž๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ My focus is on driving quality excellence through cutting-edge technology: Automation Framework Design: Built scalable test automation frameworks from scratch for Web (Selenium, Playwright), Mobile (Appium, SeeTest), and API (Rest Assured) applications. AI/LLM Evaluation: Specialized in designing and executing LLM evaluation strategies using LangSmith and OpenAI APIs with custom Python frameworks to benchmark and ensure agent performance alignment on critical financial tasks. Leadership & Process Improvement: Successfully managed and mentored large QA teams (80+ members), established company-wide automation standards, and championed a culture of continuous quality assurance. Domain Versatility: Extensive experience across Insurance, Airlines, Retail, and Healthcare, including expertise in E-commerce platforms and embedded systems (e.g., Paytm Sound Box insurance product testing). โš™๏ธ ๐Š๐ž๐ฒ ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐š๐›๐ฅ๐ž๐ฌ * Reduced customer escalations by 30% through effective automation and process improvements * Implemented comprehensive embedded testing for Paytm Sound Box insurance product * Built reusable test harnesses and synthetic datasets for benchmarking AI capabilities * Seamlessly integrated automated tests into CI/CD pipelines for continuous quality assurance * Mentored junior team members in LLM evaluation best practices and testing model alignment ๐Ÿ› ๏ธ ๐“๐ž๐œ๐ก๐ง๐ข๐œ๐š๐ฅ ๐“๐จ๐จ๐ฅ๐›๐จ๐ฑ Category,Key Technologies Automation: "Selenium, Appium, Rest Assured, Playwright, TestNG, Cucumber (BDD)" Programming: "Java, Python, JavaScript, TypeScript, C#, SQL, MongoDB" DevOps/CI/CD : "Jenkins, Docker, Kubernetes, AWS, Azure DevOps, GitHub Actions" AI/ML Testing: "LangSmith, OpenAI APIs" Testing Types,"Functional, Integration, Regression, Accessibility, E2E, Performance"

Experience

Paytm

QA Lead

Mar 2023 โ€“ Present ยท 3 yrs ยท India ยท On-site

  • Paytm Insurance is an E-com for insurance products. It offers you a wide variety of insurances ranging from
  • motor insurance, health insurance, life insurance , sachet insurance products and so on.
  • Evaluate customer requirements and ensure that these are met in the QA plans and standards
  • Communicate quality standards to the QA team, product development team, and other stakeholders
  • Estimate/Plan QA effort and manage QA resources on various projects
  • Review customer feedback and complaints or defect trends
  • Create and manage automation framework
  • Define different methods and procedures for test automation of Web and mobile applications
  • Balancing multiple tasks and projects is a challenge
  • Conducted comprehensive embedded testing for the insurance product, which included integration and
  • functionality testing of the 'buy insurance' feature within all utility flows and its deployment onto the Paytm
  • Sound Box.
  • Built reusable test harnesses and synthetic datasets for benchmarking AI capabilities (e.g., policy
  • recommendation logic) and evaluating RAG pipelines accuracy on insurance documentation.
  • Mentored junior team members in LLM evaluation best practices, focusing on testing model alignment and
  • safety concerns specific to the insurance product domain.
  • Contributed to the development of internal tools for prompt engineering, evaluation visualization, and
  • feedback loops to quickly address model misalignments.
  • Challenges:
  • โžข Balancing multiple tasks/projects and prioritizing effectively.
  • โžข Coordinating with stakeholders (project managers, developers, teams) to meet testing needs.
  • โžข Meeting tight deadlines without compromising quality.
SeleniumAppiumRest AssuredAutomation Framework DesignPythonLangSmith+3

Zenoti

Senior Software Engineer

Mar 2021 โ€“ Dec 2022 ยท 1 yr 9 mos ยท Hyderabad, Telangana, India ยท On-site

  • Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. It has
  • the following specialties Appointment scheduler, billing, marketing, inventory, employee management,
  • customer loyalty, Mobile Solution, Management Software, salon, spa, fitness, and wellness
  • Worked on resolving escalations from customers regarding the application and took initiative to reduce
  • escalations by 30% by efficiently addressing application concerns and providing documentations to CE
  • teams.
  • Work on new feature development and testing for the Zenoti application.
  • Developed Automation Scripts for Regression Testing and smoke.
  • Conduct research and provide solutions to reduce incoming escalations from customers, e.g., drafting
  • Confluence pages and developing macro-enabled Excel reports.
  • Challenges:
  • โžข Triaging the product escalation is very challenging
Automation ScriptsRegression TestingCustomer Escalation ManagementSoftware Development

Gap

Business Systems Analyst

Mar 2019 โ€“ Feb 2021 ยท 1 yr 11 mos ยท Hyderabad, Telangana, India ยท On-site

  • Product E2E Testing validates application along with Integrations with external interfaces. In PETE We will
  • validate upstream/downstream systems
  • Creating automation test scripts using E2E framework.
  • Updating scripts as per new business requirements and UI changes.
  • Developed scripts for regression testing and smoke testing.
  • Coordinating with onsite members.
  • Performing smoke execution and regression of test cases and sending reports to stakeholders every day.
  • Reaching out to individual product teams during issues.
  • Challenges:
  • During issues, instead of directly reporting to developers, checking the Splunk logs to find the root cause.
  • Checking the RabbitMQ queue as well to ensure all systems are properly integrated.
Automation Test ScriptsE2E TestingRegression TestingBusiness Systems Analysis

Valuelabs

Software QA Engineer

Jul 2015 โ€“ Feb 2019 ยท 3 yrs 7 mos ยท Hyderabad, Telangana, India ยท On-site

  • Worked for the client United Airlines for the products Compass, ETA(Employee time and attendance), AWS
  • Webservices(Loyalty Services), United Mobile App(Android & iOS) and United Web
  • Creating Automation Test Scripts using E2E Framework
  • Develop Scripts for Regression Testing
  • Co-ordinate with onsite members
  • Application is accessible to machines connected to United server only
Automation Test ScriptsRegression TestingCoordinationQuality Assurance

Education

GIET(JNTUK affiliated)

Bachelor of Technology - BTech

Jan 2011 โ€“ Jan 2015

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