Shreya Roy Chowdhury

Operations Associate

Bengaluru, Karnataka, India3 yrs 7 mos experience

Key Highlights

3.5 years of diverse experience in customer support and finance.
Proficient in financial analysis and reporting.
Strong analytical skills with a focus on customer satisfaction.

Stackforce AI infers this person is a Customer Support and Financial Services professional with expertise in E-commerce and Banking.

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Skills

Core Skills

Customer Success EngineerAnalytical SkillsCustomer SatisfactionTransaction Support

Other Skills

Anti-Money LaunderingBankingFinTechFinanceFinancial AccountingFinancial ServicesFreshdeskShopifyTransactional Analysis

About

Highly motivated and detail-oriented professional with 3 years and 7 month of experience in customer support, accounting, banking, and finance. Demonstrated expertise in providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction. Proficient in financial analysis, budgeting, and financial reporting. Strong knowledge of banking operations, including account management, transaction processing, and risk assessment. Skilled in utilizing accounting software and tools to maintain accurate financial records. Proven ability to work collaboratively in fast-paced environments and meet tight deadlines. Seeking a challenging position to leverage my skills and contribute to the success of an organization.

Experience

Gokwik

Associate Business Operations

Dec 2023 – Feb 2025 · 1 yr 2 mos

In my role as an Associate Business Operations at GoKwik, I provided end-to-end support to merchants, ensuring smooth onboarding, product training, and Shopify integrations. I also analyzed data trends to identify sales opportunities and collaborated with cross-functional teams to enhance merchant experiences.

ShopifyAnalytical SkillsCustomer Success Engineer

Concentrix

Transaction Advisor

Jul 2022 – Nov 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

In my role as a Transaction Advisor at Concentrix in Bengaluru, Karnataka, India, I provided merchant care, transaction support, and account-related guidance. I efficiently managed customer queries using Freshdesk, identified process improvements, and consistently met performance targets to enhance customer satisfaction and operational efficiency.

FreshdeskCustomer SatisfactionTransaction Support