Sonali Rajiva

Product Manager

Bengaluru, Karnataka, India9 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

Led AI-assisted SaaS audits for major enterprises.
Implemented cost-saving strategies in software licensing.
Expert in user management and automation solutions.

Stackforce AI infers this person is a SaaS Applications Developer with expertise in AI-driven solutions and enterprise application management.

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Skills

Core Skills

Ai In Enterprise ApplicationsSaas Application ManagementProject ManagementUser ManagementLicense ManagementAutomationSalesforce AdminM365 Application ManagementData Backup & Disaster RecoverySharepoint MigrationPower Bi Management

Other Skills

Application OnboardingApplication Onboarding & IntegrationArtificial Intelligence (AI)AsanaAzure AdministrationAzure Administration & Cloud Resource ManagementBug Troubleshooting & Issue ResolutionCost OptimizationCross-team Collaboration with EngineersData BackupData Backup & Disaster Recovery (Dhruva Portal, M365)Disaster RecoveryEnterprise applicationsIdentity & Access Management (LastPass, Federated Login)Jira

About

Applications Developer with 9+ years of experience in SaaS management, Cloud Consulting, and Enterprise Applications. Proven track record of leading AI-assisted SaaS audits, automation of user provisioning via AI-driven tools, and optimizing licensing for global enterprises like Uber, Aurigo, and Accenture. Skilled in leveraging AI-powered analytics for SaaS utilization insights, enhancing security with intelligent user management, and driving automation in enterprise applications. Passionate about implementing AI-enhanced solutions to streamline operations, reduce costs, and deliver business impact.

Experience

9 yrs 10 mos

Total Experience

3 yrs 6 mos

Average Tenure

2 yrs 10 mos

Current Experience

Uber

Applications developer II

Jul 2023 – Present · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

Conducted AI-driven usage analysis for SaaS applications, leveraging analytics tools to optimize licensing and forecast utilization trends.
Audit of SaaS Applications:
Conducted audits on various SaaS applications including SurveyMonkey, TextExpander, Formstack, Adobe, Zoom, Figma, and Coda, evaluating usage patterns and performance metrics.
Formstack Deprecation Project:
Led the Formstack deprecation project, overseeing project planning, user migration, and vendor communications.
Resulted in significant cost savings for the organization by streamlining the software usage.
Adobe Admin & User Rightsizing Project:
Managed the Adobe Admin and User Rightsizing Project, including planning, vendor negotiations, and internal communications.
Optimized software utilization and reduced licensing costs.
SSO and SCIM Integration:
Implemented SSO and SCIM integration for TextExpander and Zoom, streamlining authentication and user management processes.
License Cleanup Strategies:
Executed license cleanup strategies for SurveyMonkey and TextExpander, improving operational efficiency and ensuring optimal resource utilization.
Standard Operating Procedures (SOPs) Development:
Developed and updated Standard Operating Procedures (SOPs) for multiple applications, ensuring consistency in processes and facilitating better knowledge transfer across teams.
Contract Renewals & Budgeting:
Managed contract renewals for enterprise applications like Adobe, Zoom, and SurveyMonkey, including budgeting and forecasting.
TextExpander User Migration:
Led migration efforts for TextExpander users to different security groups, enhancing data security and streamlining user management.
Bug and Issue Resolution:
Resolved bugs and issues across various applications, including SurveyMonkey, SharePoint, and TextExpander, ensuring seamless user experiences.
High-Priority Issue Management:
Handled high-priority issues and outages, troubleshooting promptly and preparing RCA to prevent future occurrences.

AI in Enterprise ApplicationsSaaS Application ManagementLicense ManagementUser ManagementRoot Cause Analysis (RCA)Automation

Aurigo software technologies

Senior Information Technology Administrator

Sep 2021 – Jul 2023 · 1 yr 10 mos · Bangalore Urban, Karnataka, India

Redesign & Reorganization of SharePoint Site:
Spearheaded the redesign and reorganization of the SharePoint site, enhancing user experience and collaboration across teams.
Salesforce SSO & Auto-Provisioning Project:
Led the Salesforce SSO and auto-provisioning project, ensuring seamless user management and system integration.
LastPass Federated Login & Provisioning:
Managed LastPass accounts for federated login and on-demand provisioning, enhancing security and controlling user access across the organization.
M365 Application Troubleshooting:
Collaborated with Microsoft engineers to resolve critical M365 application issues, ensuring smooth system operations and minimizing disruptions.
Application Onboarding:
Onboarded new applications, such as Dhruva Portal, ensuring proper integration and user access control within the organization.
M365 Data Backup Implementation:
Implemented M365 data backup solutions through Dhruva Portal, ensuring data safety, integrity, and effective disaster recovery processes.
Zoom & DocuSign Administration:
Administered and provided troubleshooting support for Zoom and DocuSign, delivering system enhancements and resolving technical issues as needed.

Salesforce AdminM365 Application ManagementApplication OnboardingData Backup & Disaster RecoveryUser Management

Accenture

Analyst

Jul 2016 – Sep 2021 · 5 yrs 2 mos · Bengaluru, Karnataka, India

SharePoint On-Prem Migration:
Led the migration of over 200 SharePoint On-Prem sites using the Sharegate tool, ensuring a seamless transition and minimal downtime.
SharePoint Server Upgrades:
Upgraded SharePoint On-Prem Server versions, ensuring optimal performance and compliance with organizational requirements.
SharePoint Site Migration for Storage Optimization:
Migrated SharePoint On-Prem sites from one data set to another when storage capacity was exceeded, ensuring uninterrupted access.
SharePoint Site Creation & User Management:
Managed SharePoint site creation, automation, and user management, enhancing collaboration and user experience across the organization.
Power BI Administration:
Administered Power BI, including dashboard creation, data source management, and resolving synchronization issues related to gateways and datasets.
OneDrive & Teams Support:
Provided administrative support for OneDrive and Teams, addressing user issues such as synchronization and configuration problems.
Azure Administrator Role:
Worked as an Azure Administrator, configuring and managing cloud resources to meet business requirements and optimize performance.
Tier 2 User Support (Zendesk):
Provided Tier 2 support for users via Zendesk, efficiently resolving issues, bugs, and improving overall user satisfaction.
High-Priority Issue Management & RCA:
Handled high-priority issues and outages, troubleshooting them promptly and preparing Root Cause Analyses (RCAs) to prevent future occurrences.