Jun 2024 – Dec 2024 · 6 mos · Bengaluru, Karnataka, India · On-site

Jan 2022 – Jan 2023 · 1 yr · Karnataka, India · Remote

• Gained and maintained knowledge of assigned customer's technical and business environment, including key customer contacts.
• Provided in-depth problem determination and verification, including (but not limited to) complex Root Cause Analysis reports.
• Troubleshooted and resolved issues utilizing all available tools, resources, and documentation. Engaged additional resources in necessary.
• Constructed and documented clear and concise Technical Plans of Action for customers and front line support.
• Provided effective and consistent communication to management, peers and account team in support of customer. Articulated the technical operations and functioning characteristics of assigned products.
• Handled ownership and driven effective closure to complex or escalated customer issues.
• Worked and Monitored both Orion( Cloud server) and Guardian Alerts.
• Possessed an in-depth level of Aspect product knowledge within a specific area of technology focus to manage complex customer issues and escalations. Worked on issues where analysis of situations or data requires an evaluation of variable factors.

May 2021 – Dec 2021 · 7 mos · Bengaluru, Karnataka, India · Remote

• Calling and engaging with potential customers (Whitehat, Byju or any other affiliates)
• Pitching the Whitehat Jr value proposition to the user
• Booking a trial class for the interested users
• Follow up or resolving any issues for the users who are facing to complete the trial classes.
• Used to maintain the progress track of the student and discuss with the teacher accordingly.