Karthikeyan Ramasamy

CTO

Bengaluru, Karnataka, India17 yrs 3 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Expert in building scalable SaaS platforms.
Proven track record with 5 patents granted.
Leader in AI-powered developer tools innovation.

Stackforce AI infers this person is a SaaS architect specializing in scalable platforms and AI-driven solutions.

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Skills

Core Skills

Platform & Ecosystem ArchitectureAi-powered Developer ToolsSoftware ObservabilitySynthetic MonitoringCi/cd Automation

Other Skills

Amazon Web Services (AWS)ArchitectureCloud ApplicationsContinuous Delivery (CD)Continuous Integration (CI)Data AnalysisDatabasesDistributed SystemsDockerGenerative AIGraphDBJavaScriptKubernetesLarge Language Models (LLM)MCP

About

Passionate about the design & development of SaaS products. I am interested in handling real-time challenges with proven experience in designing and building distributed, high-performance micro-services with high availability (99.99+%). 5 Patents granted, 6 patents pending from USPTO

Experience

Freshworks

Principal Engineer / Director

Feb 2022 – Present · 4 yrs 1 mo · Bengaluru, Karnataka, India

As a SaaS veteran architecting Platforms at Freshworks, I lead the charter to build foundational services powering billions of requests per day across global regions—driving scalability, reliability, and innovation for thousands of businesses worldwide.
I’ve built and scaled the core platform backbone of Freshworks — from API and MCP Gateways enabling seamless integrations and AI agent connectivity, to Schedulers, Communication Channels (email, notifications), and Workflows-as-a-Service orchestrating complex automations across products.
At the intersection of platform engineering, AI, and developer experience, I’ve led the vision for the Freshworks Marketplace, empowering customers with instant extensibility and enabling developers to monetize domain integrations. Our Developer Platform supports billions of monthly app invocations, helping builders create and host scalable web apps deeply integrated with Freshworks.
I also spearhead Freddy Copilot for Developers, an AI-powered auto code generation assistant — redefining the developer journey from idea to app through GenAI, automation, and platform thinking.
As a Patent Board Review Member, I mentor and evaluate innovative ideas shaping the next generation of SaaS and AI platforms.
I’m passionate about building product-led, scalable technology organizations from India that operate at world-class standards, and thrive at the crossroads of platform architecture, developer ecosystems, and AI innovation. Always open to conversations on scaling tech foundations and envisioning next-gen platform strategies.
Core Areas:
Platform & Ecosystem Architecture
API & Integration Gateways (MCP, API)
Multi-tenant SaaS & Workflows-as-a-Service
Developer Experience & Marketplaces
AI-Powered Developer Tools (Copilots, Agents, GenAI)
Global Scale Systems (Billions of Requests/Day)
Innovation & Patent Strategy
Building & Leading High-Performance Engineering Teams

Generative AICloud ApplicationsArchitectureScalabilityMicroservicesPrompt Engineering+3

Appdynamics

SaaS Architect / Senior Technical Leader

Nov 2019 – Feb 2022 · 2 yrs 3 mos · Bengaluru Area, India · On-site

Architected and built AppDynamics Synthetic Monitoring from the ground up — a Digital Experience Monitoring system designed to simulate real user journeys and proactively detect performance issues across websites, apps, and APIs in real time.
The platform delivers deep browser-level instrumentation, capable of tracking every DOM event, network call, and user action to accurately replicate and measure synthetic user experiences.
Engineered for massive scale and global reliability, the system processes millions of web measurements per day, running across 26+ global regions on multi-cloud Kubernetes deployments. This enables enterprise-grade observability for thousands of customers, empowering them to continuously monitor and optimize performance across geographies.
Built with cutting-edge web technologies, scalable microservices, and a cloud-native architecture, the platform offers proactive monitoring, rich analytics, and real-time performance insights — forming the foundation of AppDynamics’ Digital Experience Monitoring suite.
https://www.appdynamics.com/blog/engineering/synthetic-monitoring-kubernetes/
https://www.appdynamics.com/topics/what-is-synthetic-transaction-monitoring

KubernetesplaywrightSoftware Observabilitysynthetic monitoringAmazon Web Services (AWS)Cloud Applications+2

Vmware

Staff Engineer

Oct 2016 – Nov 2019 · 3 yrs 1 mo · Bengaluru Area, India

Designed and developed VMware CodeStream, delivering a seamless end-to-end multi-cloud CI/CD and release automation platform for enterprise applications — enabling 99.9% availability and unified management across environments.
Built with Spring Boot, Kubernetes, Docker, AWS, Swagger, and JWT, the platform orchestrates complex CI/CD pipelines, artifact management, and deployment workflows with enterprise-grade scalability, security, and observability — empowering global customers to accelerate software delivery across hybrid and multi-cloud infrastructures.

KubernetesDockerContinuous Delivery (CD)Continuous Integration (CI)CI/CD Automation

Morgan stanley

Lead Developer

Aug 2014 – Oct 2016 · 2 yrs 2 mos · Bengaluru Area, India

Design & development for high-performance batch applications to offer business-intensive Employee Stocks management. Played a key role in the development of custom components for high-performance batch processes.
Our product managed the employee stocks for most of the leading companies in the world demanding a high level of precision and performance.

Oracle

Senior Developer

Jan 2012 – Jul 2014 · 2 yrs 6 mos · Bangalore

Development of Oracle Human Capital Management Cloud (HCM Cloud) product. Worked on Transaction Modelling to help teams with a workflow approvals for HR business use cases.

Tata consultancy services

System Engineer

Dec 2008 – Jan 2012 · 3 yrs 1 mo · Chennai, Tamil Nadu, India

Design and development of mobile banking applications for many leading Indian banks as a white-labeled product. Built prototypes on bill payments, rural banking to enable the reach of banking to Indian villages.