Jul 2022 – Nov 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

• Led a cross-functional team of 4, including backend and Android engineers to design and implement the Landing Page with card segmentation on customer intent, achieving 20% increase in customer engagement.
• Proactively analysed insurance systems for stability and cost reduction, resulting in service availability of 99% and p90 latency of 140ms for high-impact APIs. Identified multiple N+1 problems and missing indexes to improve PostgreSQL database cost and performance.
• Developed and deployed an email ticketing platform for Health Insurance Claims, reducing claim processing time from 24 to 2 hours leading to significant improvement in customer experience.

Sep 2019 – Feb 2022 · 2 yrs 5 mos · Greater Bengaluru Area · On-site

• Successfully increased local shop visibility by architecting and rolling out the Seller Storefront and Landing Page for the Local Shops initiative on the Amazon E-Commerce platform.
• Designed an orchestrator service with high concurrency requirements to dynamically adjust the Ship-By Date on real-time capacities improving customer’s trust in the committed delivery date.
• Led the international expansion by scaling internal systems for an Elasticsearch-powered analytics dashboard designed for Amazon Easyship Sellers, collaborating with global business teams.
• Conducted over 20 technical interviews as part of Amazon's recruitment efforts, contributing to the growth and quality of the engineering team.

Jun 2019 – Sep 2019 · 3 mos · Greater Bengaluru Area

• Applied troubleshooting techniques to provide solutions to our customers' individual needs in Machine
• Learning and Big Data services such as Amazon SageMaker, AWS Glue, and Amazon EMR.
• Developed and contributed in the development of internal tools for AWS Support

Jun 2018 – Jun 2019 · 1 yr · Greater Bengaluru Area

• Applied troubleshooting techniques to provide solutions to our customers' individual needs in Machine
• Learning and Big Data services such as Amazon SageMaker, AWS Glue, and Amazon EMR.
• Developed and contributed in the development of internal tools for AWS Support

Nov 2017 – Jan 2018 · 2 mos

May 2017 – Aug 2017 · 3 mos

• My project under the mentoring organization was to develop an automated documentation generation and deployment service. The documentation ranges for minimal markdown files to API documentation of the project.
• Languages/Frameworks used: NodeJS, Socket.IO, jQuery, JavaScript, Sphinx-docs, MongoDB