May 2023 – Present · 2 yrs 10 mos · Mumbai, Maharashtra, India · Remote

• PM for BrowserStack Live, B2B SaaS product (~100K MAU) for web-testing on cloud-serviced mobile/desktop devices.
• 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒊𝒏𝒄𝒍𝒖𝒅𝒆:
• 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 (for 8+ quarterly cycles): aligning business objectives, market research & user behavior analysis, cross-channel customer feedback, & internal stakeholders, followed by scoping, effort estimations, prioritisation & execution planning.
• 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧: Building PRDs, stakeholder alignment; collaborating with design teams on UX/UI design; collaborating with engineering on feasibility challenges, technological solutions, innovation & day-to-day execution; GTM.
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Leading and/or contributing to specific threads including competition differentiation strategy, long-term product roadmap, revenue loss/gain analysis.
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐎𝐩𝐬 & 𝐁𝐀𝐔: Sprint planning, driving BAU efforts, product evangelising, monitoring & maintaining key product metrics.
• 𝑲𝒆𝒚 𝒓𝒐𝒍𝒆 𝒉𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔:
• 𝐏𝐚𝐢𝐝 𝐮𝐬𝐞𝐫 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐠𝐫𝐨𝐰𝐭𝐡: Led charter for free-trial experience conversion growth via feature experience optimization — launched 8 A/B experiments overall increasing key feature adoption by 82%, ARR by 56% & ~$1.5M in incremental ARR impact.
• 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭𝐢𝐚𝐭𝐢𝐨𝐧: Led competition benchmarking & differentiation project contributing to FY25 & FY26 strategy via in-depth qualitative analysis of product experience & quantitative analysis of market impact.
• 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐲: Developed continuous customer research & discovery process for the Live & App Live products for FY25 & FY26 product strategy.
• 𝐅𝐞𝐚𝐭𝐮𝐫𝐞 𝐠𝐫𝐨𝐰𝐭𝐡: Launched accessibility features – shift in positioning led to elimination of 3+ weeks in custom effort spent per account, eliminated $7.5K+ in incremental costs for users & increased Enterprise adoption by 10X.

Jun 2021 – Apr 2023 · 1 yr 10 mos · Mumbai, Maharashtra, India · Remote

• PM for BrowserStack Live, B2B SaaS product (~100K MAU) for web-testing on cloud-serviced mobile/desktop devices.
• 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒊𝒏𝒄𝒍𝒖𝒅𝒆:
• 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 (for 4+ quarterly cycles): aligning business objectives, market research & user behavior analysis, cross-channel customer feedback, & internal stakeholders, followed by scoping, effort estimations, prioritization & execution planning.
• 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧: Building PRDs, stakeholder alignment; collaborating with design teams on UX/UI design; collaborating with engineering on feasibility challenges, technological solutions, innovation & day-to-day execution; GTM.
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐎𝐩𝐬 & 𝐁𝐀𝐔: Sprint planning, driving BAU efforts, product evangelizing, monitoring & maintaining key product metrics.
• 𝑲𝒆𝒚 𝒓𝒐𝒍𝒆 𝒉𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔:
• 𝐋𝐢𝐯𝐞 𝐏𝐫𝐨 𝐩𝐥𝐚𝐧 𝐟𝐞𝐚𝐭𝐮𝐫𝐞𝐬: Led end-to-end releases for 11 new features & 7 feature improvements – overall adopted by ~40% of Live MAUs & increased ARPU translating to added ~$30K in MRR via contribution to the launch of Team Pro plan.
• 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐧𝐠 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐫𝐢𝐬𝐤: Managed resolution of 27 product issues & feature requests raised by the sales team; mitigating overall risk of $750K+ in churn & lost opportunity across enterprise, commercial & strategic deals.
• 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Drove team adoption of no-code tools to decrease development cycle times & effort for product onboarding & feedback, leading to immediate savings of 2.5+ weeks in execution effort for 5+ planned initiatives in FY25.
• 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐩𝐫𝐨𝐜𝐞𝐬𝐬: Led internal adoption of the Productboard tool for the product team, leading to increased internal & external stakeholder visibility of the product roadmap & faster customer feedback consolidation for roadmap planning.