Er. Gaurav Rai — Associate Partner
✅ Accomplished Head of IT with over 20 years of diverse experience leading IT Service Management, Infrastructure Operations & Strategic Global IT programs across Media, E-Commerce/Retail, Telecom, & IT Services industries. ✅ Expert in overseeing 24x7 data center operations, cloud operations & migrations, lifecycle management for vital IT services. ✅ Proven track record in managing multi-million-dollar budgets, delivering key IT programs for Media, e-commerce & Telecom sectors & delivering complex technology refresh projects. ✅ Strong leadership skills in stakeholder engagement & cross-functional team management ensuring on-time & on-budget delivery of vital IT outcomes. ✅ Strategic thinker with a keen eye on IT governance, business transformation & IT service excellence. ✅ Demonstrated success in delivering key projects on time & within budget across global, cross-functional teams. ✅ Possessing strong leadership & interactive skills as well as being skilled at building & maintaining strong relationships with stakeholders at all levels, fostering relations, communication & driving positive project outcomes. ✅ An effective Team builder leading teams with a strong mentorship skill. ➤ Oversaw end-to-end IT infrastructure management of pan-India locations, including Data Center Operations (Co-lo DC). ➤ Set up & managed private cloud (cross-platform hypervisors) including Public Cloud (IaaS/PaaS) implementations, ensuring scalability & optimized resource utilization. ➤ Drove global IT program for new launch & buildout projects supporting Amazon’s retail business expansion including global/worldwide tech refreshes/infra lifecycle. ➤ Managed large-scale IT build &launch plans for R&D centers across India ensuring smooth operations & integration across APAC. ➤ Successfully managed several Information Security programs including compliance, audit assessments, & requirements at various organizations. ➤ Developed demand management portfolio, collaborating with R&D Business Units & Sales teams to align IT solutions with business needs. ★ IT Infra Operations ★ Data Center Mgt/DC Ops ★ Cloud Computing/Virtualization ★ BCP/DR Mgt ★ IT Service Delivery ★ IT Service Mgt ★ SLA Mgt ★ Continuous Improvement Plan ★ IT Capital Planning ★ IT Capacity Planning ★ CAPEX/OPEX Budgeting ★ AOP (Annual Operation Planning) ★ Cost Optimization ★ IT Transition/Transformation ★ Program Mgt ★ Vendor Mgt ★ IT Strategy Planning ★ Digital Transformation ★ Demand Mgt ★ IT Business Partnership ★ Stakeholder Mgt ★ IT Governance ★ Operational Excellence ★ Team Building & Mentorship
Stackforce AI infers this person is a seasoned IT leader with expertise in infrastructure management and service delivery across multiple industries.
Location: Bengaluru, Karnataka, India
Experience: 24 yrs 7 mos
Skills
- It Infrastructure Management
- Service Delivery Management
- It Project & Program Management
- Infrastructure Services
Career Highlights
- Over 20 years of diverse IT leadership experience.
- Proven track record in managing multi-million-dollar budgets.
- Expert in IT service management and cloud operations.
Work Experience
Times Group
Associate Vice President - IT (Head - IT Infra & Service Assurance) (3 yrs 5 mos)
Assistant Vice President - IT (Central Ops & Service Assurance) (2 yrs 8 mos)
Amazon
Global IT Program Manager (IT Builds/Deployment/Delivery, Technology/Infra Refresh, Product Testing) (5 yrs 2 mos)
Nokia
Deputy General Manager - IT (Global IT Client Services Mgt., Dept - Business & IT Transformation) (1 yr 6 mos)
Senior Manager – IT (Infrastructure & Operations/Service Assurance), IT Business Partnership Role (2 yrs 1 mo)
Manager – IT (Infrastructure & Operations/Service Delivery) (2 yrs 11 mos)
Asst. Manager – IT (Infrastructure & Operations/Service Delivery) (2 yrs 1 mo)
Accel Icim System & Services Limited
Senior Engineer - Customer Support (10 mos)
Engineer - Customer Support (3 yrs 10 mos)
Education
Bachelors of Engineering at University of Madras