Er. Gaurav Rai

Associate Partner

Bengaluru, Karnataka, India24 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 20 years of diverse IT leadership experience.
  • Proven track record in managing multi-million-dollar budgets.
  • Expert in IT service management and cloud operations.
Stackforce AI infers this person is a seasoned IT leader with expertise in infrastructure management and service delivery across multiple industries.

Contact

Skills

Core Skills

It Infrastructure ManagementService Delivery ManagementIt Project & Program ManagementInfrastructure Services

Other Skills

Business ContinuityChange ManagementClient ServicesCloud ComputingConfiguration ManagementCustomer EngagementCustomer ManagementCustomer SatisfactionData CenterData Center ManagementDemand ManagementEnterprise Solution DesignEscalations ManagementFunctional LeadershipGlobal Delivery

About

✅ Accomplished Head of IT with over 20 years of diverse experience leading IT Service Management, Infrastructure Operations & Strategic Global IT programs across Media, E-Commerce/Retail, Telecom, & IT Services industries. ✅ Expert in overseeing 24x7 data center operations, cloud operations & migrations, lifecycle management for vital IT services. ✅ Proven track record in managing multi-million-dollar budgets, delivering key IT programs for Media, e-commerce & Telecom sectors & delivering complex technology refresh projects. ✅ Strong leadership skills in stakeholder engagement & cross-functional team management ensuring on-time & on-budget delivery of vital IT outcomes. ✅ Strategic thinker with a keen eye on IT governance, business transformation & IT service excellence. ✅ Demonstrated success in delivering key projects on time & within budget across global, cross-functional teams. ✅ Possessing strong leadership & interactive skills as well as being skilled at building & maintaining strong relationships with stakeholders at all levels, fostering relations, communication & driving positive project outcomes. ✅ An effective Team builder leading teams with a strong mentorship skill. ➤ Oversaw end-to-end IT infrastructure management of pan-India locations, including Data Center Operations (Co-lo DC). ➤ Set up & managed private cloud (cross-platform hypervisors) including Public Cloud (IaaS/PaaS) implementations, ensuring scalability & optimized resource utilization. ➤ Drove global IT program for new launch & buildout projects supporting Amazon’s retail business expansion including global/worldwide tech refreshes/infra lifecycle. ➤ Managed large-scale IT build &launch plans for R&D centers across India ensuring smooth operations & integration across APAC. ➤ Successfully managed several Information Security programs including compliance, audit assessments, & requirements at various organizations. ➤ Developed demand management portfolio, collaborating with R&D Business Units & Sales teams to align IT solutions with business needs. ★ IT Infra Operations ★ Data Center Mgt/DC Ops ★ Cloud Computing/Virtualization ★ BCP/DR Mgt ★ IT Service Delivery ★ IT Service Mgt ★ SLA Mgt ★ Continuous Improvement Plan ★ IT Capital Planning ★ IT Capacity Planning ★ CAPEX/OPEX Budgeting ★ AOP (Annual Operation Planning) ★ Cost Optimization ★ IT Transition/Transformation ★ Program Mgt ★ Vendor Mgt ★ IT Strategy Planning ★ Digital Transformation ★ Demand Mgt ★ IT Business Partnership ★ Stakeholder Mgt ★ IT Governance ★ Operational Excellence ★ Team Building & Mentorship

Experience

Times group

2 roles

Associate Vice President - IT (Head - IT Infra & Service Assurance)

Promoted

Oct 2022Present · 3 yrs 5 mos

  • Leading Central IT Ops & Services Assurance Vertical
  • Key Responsibilities:
  • Responsible for managing the complete IT Infrastructure Landscape hosted at DC & On-Prem.
  • Managing 24x7 Data Centre Operations at Co-Lo DC’s which is serving Pan India Locations for Operations of Business-Critical Enterprise/ LOB Apps, Mission Critical ERP setup.
  • Managing Private Cloud (HCI/Virtualization platforms), Public Cloud hosting/setup (IaaS/PaaS), Cloud Implementation.
  • Responsible for maintaining the entire Compute Landscape (Wintel/Unix), Enterprise Storage, Enterprise Backup, Email/Messaging Services, Collaboration Tools, AD, Enterprise IT Security Tools/Platforms (EDR, PAM, SIEM, SCCM), Enterprise IT Monitoring (ITOM), SAP Basis & Database Administration.
  • Management & Uptime of SAP landscape serving users across all Group Companies.
  • Leading the Digital Transformation Initiatives – Private Cloud, Hybrid Cloud, SAP HANA, Enterprise Infra landscape
  • Ensuring service assurance for business impacting services from IT operational systems.
  • IT Strategy Planning & assisting in right Technology selection for Strategic initiatives, Infrastructure evaluation & procurement, vendor evaluation, technology budget forecasting in collaboration with Enterprise Architecture.
  • Managing the Information Security related projects roll-out, ISO certification & operational activity in close collaboration with CISO.
  • Defining & following best practices, guidelines in Datacentres & Server Rooms from Safety and Security standards/compliances perspective.
  • Standards & SoPs establishment with adherence for Central IT Operations to provide high standards of Service Assurance.
  • Cross Functional engagement & collaborations with all internal IT Verticals.
  • Managing the partner vendor landscape involved in central IT operations.
  • Delivering of Programs/Initiatives in stipulated timelines as per business requirement.
Service Delivery ManagementSAP HANAIT Project & Program ManagementEnterprise Solution DesignIT StrategyServers+12

Assistant Vice President - IT (Central Ops & Service Assurance)

Feb 2020Oct 2022 · 2 yrs 8 mos

  • Key Achievements :
  • ● Received Note of Appreciation for successfully delivering key Business Transformation initiative on SAP HANA migration.
  • ● Received Certificate of Excellence for successfully managing Business Critical platform migration.
  • ● Received appreciation for achieving high levels of Availability, Performance & Uptime on Core IT Infra (including performing CCR standardization on underlying Infra landscape hosting Business/Mission Critical Apps).
  • ● Successful migration of legacy ERP Infra setup which included deployment of dedicated HANA Hardware Appliances, Enterprise Storage & Backup.
  • ● Established industry wide best practices to IT Operations & Service Assurance Vertical as a part of Operational Excellence cum Process Improvements.
  • ● Initiated complete IT Landscape updates & standardization to ensure higher stability for underlying Infra running Mission Critical Aps.
  • ● Instituted Demand Management which entails complete requirement gathering for new Intake requests.
  • ● Enhanced Productivity/User Experience by introducing new process changes in Service Assurance & Operations stream.
  • Key Responsibilities :
  • ● Responsible for managing the complete IT Infrastructure Landscape hosted at DC & On-Prem.
  • ● Managing 24x7 Data Centre Operations at Co-Lo DC’s which is serving Pan India Locations for Operations of Business-Critical Enterprise/ LOB Apps, Mission Critical ERP setup.
  • ● Managing Private Cloud (HCI/Virtualization platforms), Public Cloud hosting/setup (IaaS/PaaS), Cloud Implementation.
  • ● Management & Uptime of SAP landscape serving users across all entities.
  • ● Leading the Digital Transformation Initiatives – Pvt/Hybrid Cloud, SAP HANA, Ent Infra landscape.
  • ● Ensuring service assurance for business impacting services from IT operational systems.
  • ● IT Strategy Planning & assisting in right Technology selection for Strategic initiatives, Infrastructure evaluation & procurement, vendor evaluation, technology budget forecasting in collaboration with EA.
Service Delivery ManagementSAP HANAIT Project & Program ManagementEnterprise Solution DesignIT StrategyServers+12

Amazon

Global IT Program Manager (IT Builds/Deployment/Delivery, Technology/Infra Refresh, Product Testing)

Dec 2014Feb 2020 · 5 yrs 2 mos

  • Key Programs Handled :
  • ● Program Managed several Large Fulfillment Center setups across India with an IT Capital Budget footprint in excess of 25 M$ for launch period spanning from 2015-19.
  • ● Managed Critical Global Wireless Scanner Refresh Program with Budget of 15M$. This was delivered before schedule with >1.5M$ capex savings. This was driven as an Engineering/ Infosec compliance program to ensure end of life devices were removed from network.
  • ● Worked with Design, Procurement to introduce Smart Rack solution (with in Row Cooling/UPS) which helped to reduce Site Build TAT while meeting additional goal of bringing efficiency in Power/Cooling requirements.
  • ● Steered India Product testing program successfully for testing, certifications & production roll-out for Low cost next generation Android based wireless scanning devices in Business process areas (Sortation Centers & Delivery Stations). This lead to significant Cost Savings (<1M$) for 2019 Capex & further reducing cost outflow for Amazon for future orders.
  • ● Handled Global Device testing program for conducting field trials of Scanning devices as a part of future product evaluation that facilitated for mass-scale deployments across all regions.
  • ● Successfully delivered Amazon Logistics Small Site Standardization Program which constituted of multiple Link deliveries & IT Infrastructure overhaul. This helped to standardize ~100 sites with complete revamp in a constricted schedule to support business peak operations seamlessly thereby providing highly Reliable, Stable IT Setup with improved Availability, Performance & Uptimes across all the Amazon logistics sites which was well appreciated by Ops leadership.
  • ● Steered Pan India FC/Amazon Logistics network standardization project with objective to provide uniform bandwidth and stable last mile services for Business Ops.
  • ● Handled NA Server Refresh program successfully (1M$) including WW End user computing devices upgrade (Thin Clients/Scanners/Kindle).
IT Project & Program ManagementServersStrategic ThinkingProduct Lifecycle ManagementIT ManagementFunctional Leadership+6

Nokia

4 roles

Deputy General Manager - IT (Global IT Client Services Mgt., Dept - Business & IT Transformation)

Promoted

May 2013Nov 2014 · 1 yr 6 mos

  • Key Achievements :
  • ● In APAC role, was responsible for delivery of several ALU Real Estate Office Consolidation programs in APAC (~20 initiatives) leading to significant cost savings to ALU where IT deliverables where involved & ensuring seamless transition to New Office or Downsizing / Reduction at Current Offices.
  • ● Worked with IT Service Provider to develop an accurate DC, Network & EUC manpower-resourcing plans to arrive at actual work/effort estimations for T&M proposals. Validated HP manpower efforts (proposed vs actuals) to highlight the Project Cost Variance with Leadership team and helped to reduce overestimations leading to avoidance of additional cost outflow for ALU.
  • ● Timely execution of deliverables through partner HP that is responsible for the H/W Ordering & executing the DC, Network and EUC Tower Scope in line with the original shift timelines to realize cost savings.
  • Key Programs Handled :
  • ● In the last assignment, handled ALU Wireless Business Unit Outsourcing activities from India region for the Incubation Center Network Connectivity & DCO setup and migrations.
  • ● Regional APAC projects involved Malaysia relocation (300K€), Hongkong relocation (200K€), Philippines/ Melbourne downsizing (>150 K€), Noida Closure (100K€) & several others as a part of APAC Cost Reduction program from ALU.
  • ● Supported Divestiture Project related to Managed Service reverse transitions to ensure the Transition of employees to the third party company are managed properly from access & account deactivation including Asset Transfer and release perspective.
  • ● Supported internal high visibility projects for new MS Order for setup of OSS transformation environment. This required HP engagement to provide necessary support & environment to host the servers in hosted RU mode along with procurements for end to end connectivity with Customer Primary and DR sites using Primary/Backup Links including opening up Third Party connectivity from ALU DC to Customer NOC.
Service Delivery ManagementIT Project & Program ManagementClient ServicesIT StrategyServersBusiness Continuity+11

Senior Manager – IT (Infrastructure & Operations/Service Assurance), IT Business Partnership Role

Apr 2011May 2013 · 2 yrs 1 mo

  • Key Achievements :
  • ● Supported ISO27001 Certifications for ALU GNOC, Bangalore (first for ALU GNOC’s globally).
  • ● Successful completion of Lan Refresh for all the RnD & Sales Offices which helped improve End User experience.
  • ● Setting up Third Party Connectivity for Proof of Concept/Demo Environments for large no of Business Opportunity Lifecycle cases (Airforce Demo which led to a Business win, Reliance POC, RIL VC Connectivity, Access over DMZ for Chennai Mobile TV POC, Chennai IPTV/Media Room Lab Access & several connectivity’s for Inter Op Testing in the Labs with Customer Devices).
  • ● Setting up GNOC critical TPC’s for Customer Support that where linked to strict SLA’s for ALU to avoid Service Penalty (Vodafone Qtr, NRJ Mobile & Mobility Riyadh). This also involved engagement with ALU IT Partner HP to support setup/integration of new Customer Network with ALU GNOC Setup at Bangalore for monitoring of Customer’s NMS/EMS.
  • Key Programs Handled :
  • ● Support for setting up TPC’s for Chennai ESD/ Bangalore Vital QIP Enterprise Team ODC with complete Product Development & Testing getting outsourced to TCS. Similar outsourcing projects with Aricent for Kestrel & Wipro for MCD BU.
  • ● Supported various Business Projects raised through Demand Mgt catering to R&D. Some of the Key Projects were Chennai IPTV & Media Room Virtualization Infra Setup, Clearcase Environment Upgrade for Enterprise Team & Build (Clearcase /Lincase) environment Setup for Wireless BU including VMWare Server Farm for R&D Bangalore. Other Key Requests handled where Bangalore RnD Demo Room Setup, Server Setup in DMZ Environment for Services Tools Team/GNOC.
  • ● Co-ordinated for Business Projects raised through demand mgt. catering to Real Estate. Key Projects included settin up Gurgaon Sigma Center (600 K€) & various other Project Offices including existing Office Expansions-Closures with total budget spend of 1 M€.
  • ● Genesys/GACD, Nice Logger Integration for ALU’s Global Welcome Center in Gurgoan.
Service Delivery ManagementIT Project & Program ManagementClient ServicesIT StrategyServersBusiness Continuity+8

Manager – IT (Infrastructure & Operations/Service Delivery)

Promoted

Apr 2008Mar 2011 · 2 yrs 11 mos

  • Key Achievements :
  • ● Received Appreciation for New Office Expansion Project for R&D Expansion
  • ● Received Appreciation from R&D Gurgaon and Noida Mgt for successfully handling IT Scope leading to SEI CMMI Ml3 and TL9000 Certifications respectively.
  • Key Programs Handled :
  • ● As a Local lead successfully handled the Client Side Migration from Notes to Outlook for all the R&D Users for the global project undertaken towards Mailbox Standardization (Domino to Exchange Platform Migration).
  • ● Handled the Disk Encryption Deployment Project for roll-out of Safegaurd Disk Encryption Software identified for Users and imparted training to the Local OSS Teams for the Installation, Recovery and Troubleshooting Scenarios applicable for L1 and L2 Support.
  • ● Led the team responsible for the setup of New Office in Fortune Tower 2, Gurgaon for the Office expansion to create additional facility of R&D Resources. Was instrumental in getting the Site operational with the additional IT Infrastructure (Lan, Voice, Storage, Servers) within the limited timeframe available considering the stringent BU expansion and Project Delivery timelines.
  • ● Active Directory Consolidation Project for migration of Legacy Domains to Corporate Domains, which involved Business/R&D Servers and IT Generic Servers including all the Clients migration. This involved remediation of all the Application Level dependencies including Clearcase Applications liaising with the R&D Lab/Technical team.
  • ● Handled the IT Scope for the External Audits conducted for the SEI CMMI Ml3 Certification for R&D Unit in Gurgaon.
  • ● Handled the IT Scope for the certification of Noida R&D Center for being TL9000 standards compliant.
Service Delivery ManagementIT Project & Program ManagementBusiness ContinuityProduct Lifecycle ManagementIT ManagementInfrastructure Services+2

Asst. Manager – IT (Infrastructure & Operations/Service Delivery)

Feb 2006Mar 2008 · 2 yrs 1 mo

  • Key Achievements :
  • ● Got awarded and acknowledgement received for handling and managing the Setup of New R&D Office of Alcatel Development India (ADI) at Fortune Towers in 2004 & Plot25 in 2006 (combined 1250 K€) which included co-ordination with various OEM’s/Principals for setup of Computing Environment including File/Print Server, Storage, R&D Clearcase environment (comprising of HP DL380G3 Servers, EVA5K SAN, MSL6060 Tape Library) and all the Lan/Wan and Voice related infrastructure using Devices from Alcatel (OmniSwitch, Omni PCX) & Cisco (Routers).
IT Project & Program ManagementInfrastructure ServicesIT Infrastructure Management

Accel icim system & services limited

2 roles

Senior Engineer - Customer Support

Promoted

Apr 2005Feb 2006 · 10 mos

  • Major Client/Projects Handled :
  • Alcatel Development India Pvt. Ltd. (Gurgaon/Noida Unit)

Engineer - Customer Support

May 2001Mar 2005 · 3 yrs 10 mos

  • Major Client/Projects Handled :
  • 1. ONGC Data Center
  • 2. Bajaj Allianz General Insurance Company
  • 3. DCGI (Drug Controller General India)
  • 4. Several other Projects handled for Network deployments –
  • Ministry of Defence (MoD)/Controller General of Defence Accounts (CGDA)/Prasar Bharati/ Intelsat/BHEL/RITES/NAFED/DTC/DQAN.

Education

University of Madras

Bachelors of Engineering — Electronics & Communication Engineering

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