Sep 2018 – Sep 2021 · 3 yrs · Hyderabad Area, India

• Integrating ServiceNow instance with multiple 3rd party Applications using Web Services (REST/SOAP/Scripted REST), Debug issues related to the same.
• Configuring Single Sign On(SAML, OIDC) and troubleshooting issues related to integration/Authentication.
• LDAP integration and resolving issues related to the user sync and LDAP authentication.
• Configuring and debugging issues with Multi factor authentication, Mutual Authentication, Digest Token, WIA.
• Working on Identity Access Management(IAM)
• Troubleshooting network issues (VPN connectivity/ISP/Layer 2&3)
• Fixing issues with the integrating notification to the end user using SMS, EMAIL, PUSH.
• Taking ownership of Email Security related issues that need to be investigated at the MTA level.
• Import and transform data to the ServiceNow instance from various data sources such as JDBC, SFTP, File etc, Export Data.
• Working on Identity Access Management(IAM).
• Monitoring traffic and analysing the traffic behaviour using Splunk SIEM tool.
• Updating knowledge base with creating articles, document.
• Collaborating with Internal teams as well as Development team to identify and log product defects.
• Determining the root cause analysis with proofs using multiple ways such as analysing scripts, application node logs, Browser logs, Network logs, Splunk, Mysql bin logs etc..
• Interviewing potential Hires and mentoring new hires.
• Getting TOI training on the new features and delivering it across India Team.

Jan 2018 – Sep 2018 · 8 mos

Dec 2014 – Dec 2017 · 3 yrs

• Mobility : Mobile Device Management , Mobile Content Management (MCM), Mobile Application Management (MAM) ,Exchange (ActiveSync), IIS , SCEP , PKI , Active directory, Kerberos, Integration,System Administration.
• About the role and responsibilities
• Managing, configuring, implementation and troubleshooting issues related to MDM
• Configuring Exchange server and Active Sync Server.
• Configuring SharePoint Server for SharePoint Access via mobile devices.
• Providing guidance in configuring Load Balancers.
• Configuring and deploying VMware and Sphere Client.
• Working on MYSQL database specific to MDM Server.
• Configuring PKI , SCEP and NDES environment for integration with MobileIron.
• Configuring and Troubleshooting MobileIron Device Management (MDM).
• Configuring and Troubleshooting MobileIron Application Management (MAM).
• Configuring and Troubleshooting MobileIron Content Management (MCM).

Jan 2013 – Dec 2014 · 1 yr 11 mos · Pune Area, India

• Directory Services: Windows 2000, 2003, 2008, 2008R2 & 2012 Active Directories,Terminals servers and Licensing servers profile, AD Replication, RD Deployments, AD Backup and Restore Backup and Restore (NT Backup), Trust, Group Policies, Time Synchronization, Winlogon, File Replication, Memory leak, High CPU Usage, Lsass spike etc.
• About the role and responsibilities:
• Profiles, folder redirection.
• PKI
• Active directory Replication
• Account Lockout
• Ad Deployment, FSMO
• Authentication/Authorization
• AD Restore
• ADMT, Trust
• Maintaining AD Environment (Users, Computers etc)
• Backup and Restore (NT Backup)
• Group Policies
• File replication (FRS), DFSR, DFSN
• Terminal Server licensing.

Aug 2011 – Dec 2012 · 1 yr 4 mos

• Domain : Technical.
• Technologies : Citrix, IBM Maximo, Active Directory,; Bank of America (BOA) is currently the largest bank of the world. Mphasis an HP Company is an ITO for BOA. It supports the associates of BOA for all the technical issues and manages technical infrastructure throughout the world
• Responsibility:
• Managing the user accounts by having the administrative privilege through Active Directory IAM(Identity and access Management).
• Providing first level support for the entire objects in the active directory such as printers, computers, and Blackberry phones throughout the world.
• Capturing the issue and aim at first Call Resolution otherwise Create tickets and assign it to appropriate groups or vendors.
• Work and follow up with the NOC 2nd level to resolve the issue and maintain both the Service level and operational level agreement.
• Determining the severity of the incident and work according to that like involving the incident management.
• Handling and managing all the vendors like CISCO, H.P, wiring vendors etc for the issues.
• Taking escalations of the client and resolving the issues with covering the root cause analysis.
• Consulting knowledge base team, time to time for regular updation of the process.
• Providing support to new joiners and help them to get well versed with the project.