Mar 2021 – Mar 2022 · 1 yr · Bangalore Urban, Karnataka, India

• My work was primarily related to Product Operations, Supply Chain and Business with the core responsibility being providing the best product and service to the customer on time.
• Led multiple initiatives in customer segmentation, targeting and growth.
• Streamlined processes to improve on time delivery, reduce cancellations and smoothen returns.
• I created a new growth framework and improved targeting which led to a monthly growth of 15% in the customer segments.

Dec 2019 – Feb 2021 · 1 yr 2 mos · Bengaluru Area, India · Hybrid

• I was a founding team member of the Pharmaceutical category, which experienced an exceptional 20x growth within just 12 months. My core responsibility was to ensure an exceptional experience for both customers and suppliers by collaborating across Operations, Supply Chain, Business, and Technology. Some of my key responsibilities included:
• 1. Managing cross-functional technology and business growth projects from concept to execution. Notable successes included launching products such as the Credit Running Account, Customer Returns & Support process, Cash on Delivery, and the Return to Vendor and Expiry processes.
• 2. Overseeing Warehouse Operations and Last Mile Logistics across 8 cities to provide the best possible customer experience. The Pharma category achieved outstanding performance, with less than 0.5% in Returns to Origin (RTOs) and a 99%+ on-time delivery rate. I introduced initiatives like the Golden Quadrilateral and multi-order picking to reduce picking time from 5 minutes to under 2 minutes.
• 3. I established a monthly process for the liquidation of non-moving, damaged, and expired inventory through methods such as Return to Vendor, inter-warehouse transfers, and merchandising. These initiatives resulted in the successful liquidation of inventory worth INR 7 crores, earning me recognition from the Co-Founders.
• 4. Successfully launched and expanded Cash on Delivery (COD) and Credit Running Account programs, contributing a monthly revenue of 40-45 crores. I also set up the capability for daily cash collections at the retailer level, streamlining the deposit process into our accounts.
• 5. Automated the returns process, leading to annual cost savings of 80 lakhs. This automation significantly improved customer satisfaction, with our approval rates increasing from 90% to 99%+.
• 6. Led multiple Credit initiatives like Running Account, DPD monitoring, buyer segmentation to optimise and control AUM of 70crores

Jun 2019 – Nov 2019 · 5 mos · Mumbai Area, India

• Head of Operations Strategy & Outlet expansion at Box8

Apr 2017 – Jun 2019 · 2 yrs 2 mos · Hyderabad Area, India

• My key responsibility areas were:
• Market share maximization for the North America portfolio of products worth $1 billion.
• Ensuring maximization of assets by leveraging to other geographies - EU, RU, CH, IN, BR etc.
• Quantifying risk-adjusted revenues and doing financial modelling for the products in the development pipeline.
• Some of the achievements which I had during my stay at Dr. Reddy's involve:
• Ideating and introducing products into the development pipeline which had a potential NPV of more than $120 million at IPDO, the R&D vertical of the company.
• Built an online dashboard to provide visibility on the pipeline and movement of products at IPDO.
• Analysed North America's overall pharmaceutical market to find Dr. Reddy's coverage and identified empty spaces to invest in like oral solutions in a bottle, high volume generics which was approved by the CEO and COO of the company.

Apr 2016 – May 2016 · 1 mo · Hyderabad Area, India

• My responsibilities involved:
• Generating qualified leads of small pharmaceutical companies working under the 505(b)(1)/(2) pathway.
• Connecting with companies’ Business Development and C-level executives for a possible partnership.
• Achievements of my summer internship was:
• Receiving positive responses from three of the twelve major companies identified as leads.
• Developing an alternate way of generating leads through Google search and pharmaceutical conferences.

Jun 2012 – May 2015 · 2 yrs 11 mos · Chennai, Coimbatore

• I was responsible for
• Teaching Mathematics to a versatile set of students from classes 8th to 12th.
• Preparing question papers based on varying pattern of different competitive examinations.
• Developing course content modules for Integrated School Program students.
• Mentoring 12th standard students and keeping them motivated towards their goals.
• I established the Olympiad team at FIITJEE Coimbatore and we received tremendous success in Olympiads, NTSE and KVPY.
• Few of my key achievements at FIITJEE Coimbatore were:
• 24 selections in IITJEE Advanced 2015 with the best rank of 629.
• Mentored students who represented India in International Olympiads.
• Received an average Classroom Feedback of 97% in my batches.

Jul 2011 – Mar 2012 · 8 mos

• I worked as a Project Leader in IT and the Head of Karmyog Academy