Jul 2022 – Dec 2023 · 1 yr 5 mos · Mumbai, Maharashtra, India · On-site

• Drive the EMS and Rewards and Recognition sales in India and abroad mainly the APC region
• Own top-line sales targets for entire assigned territory
• Gather strategic market insights and share valuable customer inputs and share the same with Head of Product and others for continuous product improvement
• Meet/e-meet customers multiple times in a week to understand their pain points and possible opportunities.
• Lead customer product/sales demos and take contract negotiations to closure
• Coordinate with existing internal stakeholders such as product, delivery and customer success teams to ensure smooth relationships with enterprise accounts
• Attend events and thought leadership forums to generate leads by nurturing relationships with CXOs of enterprise accounts

Aug 2020 – Jun 2022 · 1 yr 10 mos · Mumbai, Maharashtra, India

• Ebotify builds chatbots for all your business needs which enables you to talk to every customer every way, every day.
• Ebotify is is a AI driven conversational bot building platform to create customized chatbots for keeping your business ahead by connecting you to your customers through live chat support, interactive landing pages, Survey Enquiries, Appointments, Feedback and Suggestions for your business.
• Thus, providing cutting edge technology to stay ahead in this techno-savvy lead generation.

May 2011 – Dec 2019 · 8 yrs 7 mos · Mumbai, Maharashtra, India

• CustomerRelationship/BusinessDevelopment and Retention. Serving the corporate clients for all the products and reteniing them. Responsible and Accountable or increasing the business share in the specific regions on the provided lead. Responsible for increase in the profitability of the entire project. Need to keep good rapport with the accounts, underwriting and products team. Has handled and mentoring a team, motivating them to achieve and increase their targets.

May 2010 – May 2011 · 1 yr · Pune/Pimpri-Chinchwad Area

• Working as a SME, Conducted workshops with HODs to Clarify Business Requirements
• ➢To learn the subject matter and expertise in the profile knowledge and to ensure the content is accurate.Team Handling
• ➢Conducting daily hurdles to ensure all updates in the process are imparted to all the team members and everyone has the same benchmark of.the project knowledge.
• ➢Also to help the team members as and when required if they are unable to handle any job based scenario.
• ➢Meeting with the clients business area to bridge the gap in the project for better outcome.
• ➢Coordinate amongst project resources for development of the Project.

Nov 2009 – Feb 2010 · 3 mos · Vadodara, Gujarat, India

• 4G clearwire is the first 4G internet connection started in 2009. Process responsibilities of Telemarketing and Sales in US started on Jan 2009. ETECH Inc. is the first company to start the project. I was hired as Assistant Sales Coach(TeamLeader) to promote the first batch of the sales team of 26 People including 2SMEs. ➢Handled a team of 26 people of 4G Clearwire Internet Connection.
• ➢Motivating the team to meet personal and team targets
• ➢Monitoring calls of all team members on regular basis.
• ➢Also involved into Scenario Handling within team.
• ➢Conduct work shop with Business Leads to understand business requirements.
• ➢Evaluate existing technologies & business processes
• ➢Coordinate Requirements Gathering and Analysis sessions
• ➢Perform Solution feasibility assessment.
• ➢Prepare & review Functional Test Cases.

Nov 2005 – Aug 2008 · 2 yrs 9 mos · Andhra Pradesh, India

• HFC Core banking Project – from UK – wherein HSBC had overtaken the financial Organisation Household Finance Corporation –credit file validation – acceptance of credit application - after sales customer service which included refinancing and consolidation offinance.
• ➢As customer service representative for HSBC HFC Core department. ➢Also involved in to new creditcard application acceptance. ➢Handled file checking also for loan applications.
• ➢Attended meetings with business are to know the SLA to meet and maintain them.