Dec 2023 – Present · 2 yrs 3 mos · Gurugram, Haryana, India · Hybrid

• Drive end-to-end quality assurance and automation efforts within the Campaign POD of One Mind, focusing on scalable and reliable outbound campaign systems.
• Collaborate with cross-functional teams to design and validate outbound campaigns including Call, SMS, RBM, Mandatory Communication, Email, and Letters—ensuring seamless delivery to end users across Germany.
• Spearhead the QA testing strategy for high-impact channels like RBM, SMS, and Call, directly contributing to increased revenue and user engagement.
• Played a key role in the initial setup and execution of TDG_Outbound campaign, a pan-Germany initiative covering multiple interactions and campaign types.
• Enhance backend validation processes through hands-on experience with data tools like Amazon AWS, Athena, Airflow, Kafka, OpenSearch, and leverage Grafana dashboards to monitor system health and campaign performance.
• Collaborate on campaign logic, targeting matrices, and tariff exclusions to optimize delivery pipelines and user segmentation.
• Owned and maintained test case reporting and documentation using XRAY in Jira, enabling transparent tracking of bug count, execution coverage, and QA strategy per ticket.
• Innovated QA workflows by leveraging AI in automation, boosting efficiency in regression and sanity testing cycles while reducing manual overhead.
• Received an official Certificate of Excellence for outstanding performance during Q2 2025, recognizing technical depth and consistent delivery quality.