Ragavendiran Kumaraguru — Director of Engineering

Performance-driven professional with 16+ years of rich experience in Banking and Payment industry with deep expertise knowledge in Card Issuing system, Acquiring, FX, Cross-broder payment processing, ISO8583, ISO20022, Clearing/Settlement, Dispute Management, Reconciliation, Transaction Analysis, other banking products, SLA Management, Project Migration, Application Transition, client relationship and forecasting future plans. Built out the entire service delivery from the ground up to include; implementation, application support, operations, application performance management, process management and project management while personally developing team leaders. Implementing streamlined, automated and intelligent service management processes which results in cost-effective, high-performance IT applications and infrastructures. Capable of wearing many hats across product ops, product marketing and PM. Identified opportunities and translated them into actionable product feedback and enhancements. Extensive experience recruiting and developing high performing teams with nearly no or little attrition rates and improved overall standards of service and customer satisfaction. Areas of Expertise: Solution Delivery Service Management Product Operations Client Governance Forming high performance team Leadership and Supervision Client Relationship Requirements Definition Vendor Management Contract Negotiations Budget Development & Cost Control Process Re-engineering Managed Service Delivery

Stackforce AI infers this person is a Fintech expert with extensive experience in service delivery and program management.

Location: Singapore, Singapore

Experience: 18 yrs 10 mos