Nov 2023 – Aug 2024 · 9 mos · Bangalore Urban, Karnataka, India · Hybrid

• Drove MVP development enhancing platform with features like Investment Summarizer and Task Tracker. Strong early progress, but platform did not launch—happy to share learnings

Dec 2020 – Apr 2023 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• Built the SME (Small Medium Enterprises) group from 10+ engrs to 130+ engrs
• Revamped the front-end hiring process across Razorpay, implemented IDPs for all senior engrs
• Provided ownership clarity across 15+ pods, drove e2e ownership decreasing cross-group dependencies
• Championed & delivered business impacting products such as Magic Checkout, FE availability, RZP DevProd program (100% participation across Payments pods)
• Created mission teams for horizontal initiatives such as Monitoring, Oncall & Product Support team

Apr 2019 – Dec 2020 · 1 yr 8 mos · Bangalore

• Business travel made easy; for the Traveller and the Company.
• Differentiated Tripeur's Product by delivering tech driven innovations;
• NLU and ML-driven dialog-mgmt contextual Bot for Email & WhatsApp interactions; easiest way for Travellers to access itinerary, tickets, and travel options
• Content identification & Data extraction leveraging multiple OCR technologies; event-driven microservices/serverless architecture to drive end-2-end GST reconciliation
• ML-driven prediction & WhatIf analysis to showcase fare variation. Incorporated Dr. Thaler's Nudge heuristics to influence Travellers to pick best travel plan
• Realtime data collection across Platform leveraging event streams & ELK; analytics on Spend & Booking behavior, User Experience & API Metrics
• Drove excellence & ownership across a young team; weekly commitments, code reviews, test cases, CI, notify stakeholders on errors in real-time
• Continuous cross-functional interactions with Sales, Biz-Ops, and Marketing; Customer escalations, Sales pitch, Demos, Product launch
• Tech used: Microservices, Serverless, Kinesis/Kafka, SQS, Airflow, ELK, Rasa, scikit, Apache Tika

Nov 2015 – Apr 2019 · 3 yrs 5 mos · Bangalore

• Outcome-based health services @ home, leveraging Tech to drive operational efficiency, clinical excellence, and non-linear revenue growth. Funded by Fidelity Growth Partners & Mahindra Partners
• Digitized all business lines; Implemented guide-rails for business workflow; Provided Stakeholders ability to track and optimize Productivity & Realization; Enabled orderly scaling of business pan India.
• Product, Engineering & Operation ownership of new product lines;
• Medical Equipments: Inventory mgmt, Forward & Reverse logistics leveraging 3rd party Order & Logistics mgmt systems.
• Remote Patient Monitoring: Patient, Doctor & CareCenter Apps to Prescribe, Monitor, Notify, and Alert on patient-specific care-plans (Vitals, Medications, Labs).
• Nightingales Call center; tracked lead funnel, fixed leakage & increased conversion

May 2014 – Nov 2015 · 1 yr 6 mos · Bangalore

• Ezetap platform transforms mobile device into an intelligent and integrated 'point of payment' solution enabling deep integrations with 3rd party CRM/Billing systems.
• Built Engr org; Completed acqui-hire; drove development best-practices; made platform measurable, manageable & debuggable.
• Optimized platform from thousands to over million txns; 10 times increase in GTV
• Designed continuous-integration framework (~1000 regression suite tests); making development & deployment process repeatable and reliable.

Nov 2011 – Apr 2014 · 2 yrs 5 mos · Bangalore, India

• Engineering head for Y! Store, a world-leading eCommerce platform that hosts 44k Merchants and supports $3.2 billion in annual sales.
• Integrations with leading banks, shippers, gateways, search engines, and several third parties.
• Massively scalable + Highly available: ~60 tps, 600 machines across 2 data centers.

Feb 2010 – Nov 2011 · 1 yr 9 mos

• Built Solutions Delivery team for India & ASEAN region from ground-up. Complete responsibility for solution delivery starting with understanding customer requirement, estimation, design, development and customer sign-off on the deployed solutions for India & ASEAN region.

Jul 2005 – Feb 2010 · 4 yrs 7 mos

• Responsible for defining requirements, design, development and delivery of next generation Nuance Management Station (NMS), Nuance Voice Browser (NVB) & Nuance Core Services (NCS) products; the customer facing components of Nuance Voice Platform (NVP). Established India development teams for all these components and successfully moved the complete product development to India. Headed an organization spread across multiple sites; Sunnyvale, Montreal & Bangalore.

Jul 1998 – Jul 2005 · 7 yrs

Feb 1998 – Jul 1998 · 5 mos

May 1994 – Feb 1998 · 3 yrs 9 mos