Vivek Agarwal

Senior Software Engineer

Hyderabad, Telangana, India13 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven ability to build and lead high-performing engineering teams.
  • Hands-on expertise in cloud-native enterprise systems.
  • Experienced in leveraging AI/ML for automation and analytics.
Stackforce AI infers this person is a SaaS architect with strong expertise in cloud-native solutions and digital transformation.

Contact

Skills

Core Skills

JavaMicroservices

Other Skills

AlgorithmsAmazon ConnectAmazon Web Services (AWS)Angular MaterialApache KafkaCC (Programming Language)CTICall RoutingCloudCore JavaData StructuresDistributed SystemsGVPGenesys

About

11 years of experience in Software Design & Development. ✔ Proven ability to build, scale, and lead high-performing engineering teams from the ground up. Strong focus on hiring, mentoring, and fostering a culture of innovation and collaboration. ✔ Technology enthusiastic who can define Vision & Roadmap and solve critical/ambiguous business problems independently.Experienced in driving digital transformation and modernizing legacy systems. ✔ Hands-on expertise in designing large-scale, distributed, cloud-native enterprise systems with a focus on scalability, performance, and resilience. ✔ Strong experience in AWS, Kubernetes, Nomad, Terraform, and serverless architectures for modern application deployments. ✔ Experienced in leveraging AI/ML for automation, decision-making, and predictive analytics in data-driven applications. Familiar with LLMs, LangChain, OpenAI, and cloud-based AI services. ✔ Experienced in Contact Center design & solution with hands on experience in Genesys Routing using Composer, GRAT. ✔ Skilled in collaborating with product, design, and business stakeholders to align technical execution with strategic goals.

Experience

Optum

2 roles

Senior Software Engineering Manager

Promoted

Feb 2025Present · 1 yr 1 mo

Software Engineering Manager

Dec 2022Present · 3 yrs 3 mos

JavaGenesysMicroservicesCloud

Oyo

SDE III

Mar 2022Dec 2022 · 9 mos · Hyderabad, Telangana, India

  • + Work as part of Identity & Platform team.
  • + Lead and redesign the existing identity system.
  • + Simplified the complex Identity architecture by reducing the endpoints to around 70%. Reduced the
  • number of microservices and simplified the design which can be scaled and integrated with existing
  • team without much changes.
  • + Designed and released platform storage SDK which can be used to connect with any cloud storage
  • service. This SDK helped teams to migrates from AWS to Azure.
JavaMicroservicesOpenID Connect (OIDC)KubernetesAmazon Web Services (AWS)

Wells fargo

Senior Software Engineer

Aug 2020Mar 2022 · 1 yr 7 mos · Hyderabad, Telangana, India

  • + Responsible for design, development and architecture of config service which can integrate with
  • Genesys configuration server using web services & PSDK and perform the automated validation of
  • objects, backup & restore and deployment using Java microservices.
  • + Deployed the application on enterprise hybrid cloud with k8s
  • + Reduced the time to market to around 40% compared to current system.
JavaGenesysMicroservicesK8sSpring Boot

Unitedhealth group

2 roles

Technical Consultant

Promoted

Feb 2020Aug 2020 · 6 mos · Hyderabad, Telangana, India

Senior Telecommunications Analyst

Jul 2017Feb 2020 · 2 yrs 7 mos · Hyderabad, Telangana, India

  • Genesys application developer on various Genesys solutions using Rule Engine context services and GMS

Adp

Senior Member Technical

Mar 2016Jul 2017 · 1 yr 4 mos · Hyderabad, Telangana, India

Tata consultancy services

Systems Engineer

Mar 2013Mar 2016 · 3 yrs · Greater Kolkata Area

Education

Academy of Technology

B.Tech — Electronics and Communication

Jan 2008Jan 2012

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Vivek Agarwal - Senior Software Engineer | Stackforce