Apr 2024 – Jul 2024 · 3 mos

• Built, managed, and developed an engineering team of 25+ engineers comprising site reliability engineers, cloud engineers, and operations engineers, fostering a high-performance culture rooted in collaboration and accountability.
• Integral member of the core team that established the Site Reliability Engineering Charter at Flipkart, shaping the organization's reliability practices.
• Recruited and mentored over 15 SRE members and internally trained 5+ operations engineers to cultivate a high-performing SRE team at Flipkart
• Owned and managed the public cloud platforms at Flipkart, including Google Cloud Platform and Azure Cloud.
• Lead the designing and executing Flipkart's hybrid cloud strategy and adoption of Google Cloud Platform.
• Led various roadmap initiatives to institutionalise SRE practices at Flipkart, encompassing the definition of reliability scorecards, production readiness reviews, SLO programs, KPI metrics establishment for key platforms, alert hygiene, and distributed tracing.
• Spearheaded strategic initiatives at Flipkart, such as implementing a Chaos platform for resilience testing, establishing an image bakery for secure base images, building developer workflow orchestration, and designing Lighthouse - internal platform for cloud cost optimization.
• Centralized the SRE charter at Flipkart and built three divisions of SRE, including Cloud SRE, Central SRE, and Embedded SRE, streamlining operations and enhancing efficiency.

Mar 2021 – Jul 2024 · 3 yrs 4 mos

Mar 2020 – Mar 2021 · 1 yr

Apr 2016 – Mar 2020 · 3 yrs 11 mos

• Project – NextGen Share
• Domain- US Healthcare
• Build a DevOps culture in the team and help the team throughout the Lean Agile journey to achieve high productivity and quality output
• Own and manage infrastructure both on premise (Datacenter) and cloud (AWS)
• Built and Maintain high availability and fault tolerant Applications/infrastructure
• Develop solutions for IT Infrastructure to automate and orchestrate the provisioning and deployment of complex IT services such as of database, middleware and packaged applications across hybrid cloud delivery platforms and traditional IT platforms.
• Own and maintain application deployment over the 3-week sprint release cycle.
• Develop flows to diagnose, repair and check the health of networks, servers, services, software applications. Deploy, patch and maintain applications for clients, servers and VMs and perform necessary installations, updates and distributions.
• Monitor and maintain Application security using standard procedures, policies and tools
• Follow Agile methodologies to plan/coordinate for design and development with the onshore/offshore team.
• Technologies Used-:
• Programming Languages: Java, NodeJS
• Scripting Language: PowerShell, Shell scripting, Python Operating system: Windows, CentOS, RedHat Linux Version Control: BitBucket, Apache Subeversion, GIT Database: PostgreSQL, Microsoft SQL
• Application Server: Payara4, Glassfish3
• Services/Tools: AWS, Docker, Jenkin, Install4J, Terraform, Chef, Nagios, Cacti AWS: VPC, Subnet, EC2, AuroraPostgres, RedShift, API Gateway, Lambda, IAM, SNS, SQS, S3

Feb 2014 – Apr 2016 · 2 yrs 2 mos · Bengaluru Area, India

• Project – REALSynergy, REALSAMM and WebLoanView
• Domain- Commercial loan/Mortgage services
• Build a DevOps culture in the team and help the team throughout the Lean Agile journey to achieve high productivity and quality output
• Own and manage infrastructure both on premise (Datacenter) and cloud (AWS)
• Coordinate between Development, QA, Product owners and support to ensure
• smooth functioning of product Development/Test/Release cycle
• Build test environments for releases and responsible for assigned UAT/Releases.
• Implement the new releases across all client servers
• Participate in weekly Support meeting and maintain status reports on all ongoing Support tasks.
• Participate in new product rollout, testing, and create additional training materials and support documentation
• Help in creation and implementation of support processes that increase the team’s effectiveness.
• Work closely with the users and development team to define detailed requirements and provide prioritization and design guidance
• Technologies Used:
• Programming Languages: Java, C#, RAD Studio 2007
• Scripting Language: PowerShell, Shell scripting, Python Operating system: Windows, RedHat Linux
• Version Control: BitBucket, Apache Subeversion Database: Microsoft SQL
• Web/Application Server: JBOSS, Tomcat
• Services/Tools: AWS, Docker, Jenkin, Chef, Zabbix AWS: VPC, Subnet, EC2, S3

Aug 2010 – Feb 2014 · 3 yrs 6 mos · Bengaluru Area, India

• Provide L2 support for All Transcription related Cbay Application.
• Build test environments for highly complex releases and responsible for assigned UAT/Releases.
• Participate in weekly Support meeting and maintain status reports on all ongoing Support tasks.
• Participate in new product rollout, testing, and create additional training materials.
• Working in production support (L2) to client on application, database and Testing. to guide and oversee the support and help desk teams. To be able to deliver on Service Level Agreement (SLA).
• Monitoring production systems running 24x7.
• Provide server/database sizing and tuning inputs to clients/implementation team. Also includes assisting the production centers by taking the remote connection. This includes database maintenance, database updates and troubleshooting the problem with the Cbay Software’s.
• Monitoring and tuning of server alert messages like Server alerts.
• Help in creation and implementation of support processes that increase the team’s effectiveness. Monitoring and maintaining of all production servers.
• Coordinate with various departments like development and Testing to successfully implement the Application. Contribute to Knowledge Base in conjunction with the execution of issue resolution duties.
• Help resolve technically complex mission critical or politically sensitive customer issues, and maintain strong customer relationships.
• Work closely with the users and development team to define detailed requirements and provide prioritization and design guidance.
• Gather product requirements for specific functional areas from customers and field and work closely with development team to translate product requirements into specific product features and functionality. This will include deliverables such as Product Requirements Documents (PRD), installation guidelines, etc.
• Conducting RCA (Root Cause Analysis) to find out reason for failure.

Sep 2008 – Aug 2010 · 1 yr 11 mos · Hyderabad Area, India

• Supplier migration on the Buy to Pay ERP SSS Platform Oracle 11i, designed to simplify GE's Buy to pay
• process on SSS Oracle, the shared ERP of GE.
• Worked on the migration of all GE Energy suppliers from old Aravo platform to new Oracle platform
• Build a pipeline to export data, massage/scrub and import the data to the new B2P tool