Aug 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Provide first-line technical support to customers via phone, email, and chat, ensuring timely and effective
• resolution of issues related to hardware, software, and networking.
• Diagnose and troubleshoot technical issues on Acer products, including laptops, desktops, and peripherals,
• offering solutions to both hardware and software-related problems.
• Assist customers in configuring devices, resolving operating system issues, and guiding them through system
• setup, installation, and updates.
• Log and track support tickets, ensuring accurate documentation of customer issues, solutions, and follow-ups
• using internal ticketing systems.
• Collaborate with senior support engineers and other teams to escalate complex issues and ensure timely
• resolutions for customers.
• Provide clear and concise instructions to customers, helping them understand technical details in a simple, user-friendly manner.
• Maintain a high level of customer satisfaction by delivering effective solutions, maintaining professionalism, and
• following up to ensure customer needs are met.
• Stay up-to-date with Acer’s product line, new technologies, and software updates to offer the most relevant
• support.