Prem Singh

Product Manager

Gurgaon, Haryana, India21 yrs 6 mos experience

Highly Stable

Key Highlights

Led successful launch of multiple digital banking initiatives.
Expert in managing fintech and vendor relationships.
Proven track record in program implementation and stakeholder engagement.

Stackforce AI infers this person is a Fintech expert with strong product management and program implementation skills.

Contact

Skills

Core Skills

Product ManagementStakeholder ManagementProgram ImplementationProject ManagementVendor ManagementCustomer Service

Other Skills

Account ReconciliationAccountingAuditingBPOBusiness Development SupportBusiness ProcessBusiness Process ImprovementCADCollectionsCorporate RelationsCredit Card OperationCross-functional CollaborationsCross-team CollaborationCustomer Lifecycle ManagementDistributed Team Management

About

Core Competencies Operations Management: Proficient in streamlining operations, implementing process improvements, and enhancing service delivery in a fast-paced environment. Product Management: Expertise in developing, launching, and managing credit card products, ensuring alignment with market needs and regulatory requirements. Vendor & Partner Management: Strong ability to manage fintech and vendor relationships, ensuring seamless integration and product success. Program Implementation: Experienced in leading large-scale program implementations, coordinating across teams to meet deadlines and deliverables. Process Automation: Skilled in automating business processes to increase efficiency, reduce costs, and minimize manual intervention. Stakeholder Engagement: Adept at managing internal and external stakeholders, ensuring effective communication and collaboration across all levels. Leadership & Team Management: Proven experience in leading and mentoring teams, driving performance, and fostering a collaborative work culture. Corporate Relationship Management: Proven track record in developing long-term relationships with corporates and enhancing client satisfaction

Experience

Shivalik small finance bank

AVP Product

Oct 2023 – Present · 2 yrs 5 mos · Noida, Uttar Pradesh, India · On-site

Spearheaded the launch and execution of multiple digital banking initiatives, including the
successful rollout of a new credit card product.
Led the launch of the new Retail Internet Banking portal, overseeing end-to-end
development and deployment.
Reviewed and approved Figma designs for both Retail Internet Banking and Mobile App,
ensuring a user-centric and intuitive experience.
Directed the development and enhancement of QR code functionalities, introducing new
features to improve customer experience.
Managed performance and relationships with third-party service providers (TSPs) and
outsourced partners to drive innovation and ensure timely delivery.
Collaborated closely with internal IT teams to ensure project execution adhered to defined
timelines and quality standards.
Formulated detailed plans for User Acceptance Testing (UAT), Closed User Group (CUG)
testing, and project go-lives.
Conducted weekly project review meetings with stakeholders and leadership to track
progress, identify risks, and drive resolutions.
Created and shared comprehensive reports and dashboards with the management team for
performance tracking and decision-making.
Reviewed operational processes and documentation to ensure full compliance with regulatory
requirements.
Performed in-depth product analysis, including competitive benchmarking, to inform strategy
and feature enhancements.

Product ManagementStakeholder ManagementPartner Relationship ManagementCross-functional Collaborations

Happay

Senior Manager - Program Implementation

Jul 2022 – May 2023 · 10 mos · Gurugram, Haryana, India

Directed the implementation of card programs for fintech clients, managing integrations with banks, payment networks, and card vendors.
Enabled fintech companies and businesses to build and manage financial products using API integrations
Served as the primary point of contact between clients, partner banks, cross-functional stakeholders, and company leadership.
Collaborated with both internal and external stakeholders to define project scope and manage end-to-end program delivery.
Conducted weekly project reviews, maintained regular stakeholder communication, and ensured successful program launches.

Project ManagementCross-functional CollaborationsProgram ImplementationStakeholder Management

Sbi card

2 roles

Manager - Operations

Promoted

Oct 2017 – Jun 2022 · 4 yrs 8 mos · Gurugram, Haryana, India

Lead Integration of Expense Management System with Corporates.
Project management for commercial cards.
Lead RPA project for RADAR process and Project for Corporate Website and Online application for commercial cards.
Lead the testing (UAT, CUG) of all changes related to commercial card.
Managing Payment Posting, Reconciliation, Application Processing, Card Delivery & KYC Renewal process for Commercial Cards with a team of 13 veteran individuals.
Satisfying high level client relationship across India and work closely with Business Development and Account development group to measure client behavior and feedback for continuous improvement.
Administering Partnership with cross functional teams to identify and execute on experience initiatives that enhance end-to-end client experiences
Standardizing and automating as many processes as possible to reduce processing time and ensure timely delivery helping business development team with subject matter related presentations.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of Expense management software.
Liaison with Visa & Mastercard for queries / complaint related to transaction file processing and expense management integration.
Lead Integration with Expense Management tools Concur, Happay, Oracle, ZOHO, Rydoo & SAP
Ensure to implement and adhere to the regulatory guidelines for corporate process.

Project ManagementVendor ManagementCredit Card OperationExpense ManagementBusiness Process ImprovementPeople Management+3

Assistant Manager - Operations

May 2014 – Sep 2017 · 3 yrs 4 mos · Gurugram, Haryana, India

Process Automation

Videocon d2h ( bharat business channel limited )- mumbai

Area Head - Customer Service

Nov 2013 – Apr 2014 · 5 mos · Delhi

Managed customer service operations and new installations for DTH services in the South Delhi region, ensuring high service quality and customer satisfaction.

People ManagementCustomer Service