Manisha Jayson

Product Manager

Bengaluru, Karnataka, India7 yrs 10 mos experience

Key Highlights

7+ years in payments with a focus on AI and automation.
Expert in product strategy and customer experience.
Proven track record in mentoring high-performing tech teams.

Stackforce AI infers this person is a Fintech professional with expertise in payment solutions and product strategy.

Contact

Skills

Core Skills

Payment Gateway IntegrationCustomer ExperienceProduct StrategyProduct ManagementEtl

Other Skills

Agile MethodologiesApache BeamBMC Control-MC (Programming Language)Collaborative Problem SolvingDatabasesDesign ThinkingEmbedded SystemsExtract, Transform, Load (ETL)FreshdeskGoogle Cloud Platform (GCP)HTMLInternet of ThingsJavaJenkins

About

I’m a payments professional with 7+ years of experience across engineering, integrations, and product strategy. I build and lead disciplined, high-performing teams that leverage AI and automation to deliver exceptional customer experiences. Passionate about driving innovation, process optimization, and operational excellence, I focus on creating measurable business impact. I’m now dedicated to mentoring and scaling tech teams that consistently exceed customer expectations.

Experience

7 yrs 10 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 5 mos

Current Experience

Cashfree payments

Integration Engineer - 2

Dec 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Leading integration and tech support teams to deliver high-quality, timely, and customer-focused resolutions for merchant queries.
Driving innovation through AI and automation, building intelligent solutions that enhance team efficiency and operational excellence.
Enabling team growth and excellence by mentoring, facilitating learning sessions, fostering discussions, and co-creating new solutions to improve processes and outcomes.

Python (Programming Language)Payment gateway integrationKibanaCustomer ExperiencePostman APIJira+6

Career break

Full-time parenting

Mar 2024 – Dec 2024 · 9 mos · Bengaluru, Karnataka, India

Maternity break

Payu

Assistant manager - Product Strategy & Growth

Nov 2022 – Mar 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India

Product research
Market analysis
Sales strategy
Competition analysis
Success rate analysis
GTM

Product Strategy

Razorpay

3 roles

Senior Solutions Engineer - Large merchants

May 2022 – Nov 2022 · 6 mos

Python (Programming Language)Payment gateway integrationCustomer ExperiencePostman API

Senior Solutions engineer - Enterprise merchants

Jul 2021 – May 2022 · 10 mos

REST APIs

Senior Solutions Engineer - SME

Jan 2021 – Jul 2021 · 6 mos

Engineering product solutions @ Razorpay. My day-to-day could be described as below.
I am the interface between the client and Razorpay's product suite.
Deep knowledge of the entire suite of products - product workflows, product lifecycle, and technical implementation is at the core of my role.
Build relationships with clients and understand their business use cases and technical requirements.
Build customized solutions for clients so that Razorpay's product will meet the client's end requirements.
Act as the point of contact for all technical queries, issues while the client is integrating Razorpay's product onto their platform.
Take integration call requests / Technical call requests on the merchant's demand, to resolve the merchant's technical issues.
Develop code and integrate every Razorpay product in various server-side languages like .NET, Java, Python, PHP. Have an in-depth understanding of Android and iOS integration.
Work closely with Key Account Managers and Sales professionals to onboard clients and maintain healthy client relationships.

Growthschool

Product management fellow

Apr 2022 – May 2022 · 1 mo

In this cohort, I learnt
1. Problem solving & product thinking
2. Market and user research
3. Product design and experience
4. Prioritisation and solutioning
5. MVP and KPIs
6. Product rollout and GTM

Product ManagementProblem SolvingUser RequirementsCustomer ExperienceDesign Thinking

Hsbc

2 roles

Development Engineer

Oct 2018 – Jan 2021 · 2 yrs 3 mos

Worked with the Regulatory Reporting team ( MiFID RTS 27 / 28, Volcker) to gather trade data, perform ETL processes and build Cognos / Excel-based reports for regulators.
Took up key DevOps transformation initiatives to drive automated change and release management
Tech & Tools: Oracle PL/SQL, Python, BMC Control - M, MS Excel, Shell scripting, Jenkins, Confluence, JIRA, GIT

Python (Programming Language)Extract, Transform, Load (ETL)ETL