Mar 2019 – Aug 2021 · 2 yrs 5 mos · Bangalore

• I was responsible for the business process automation platform in Amex by integrating with orchestration engines built on Netflix conductor and leveraging the micro-services based architecture.
• I hired and setup up a global team across US and India
• I was responsible to design the intelligent platform to orchestrate process automation using micro-services(on Java & Python), components around Optical character Recognition (OCR) capabilities using MS Azure and ML based classification and clustering algorithms
• I delivered the incremental capability in the platform for automated email classification using NLP techniques using Google BERT NLP model .
• This automation platform is driving savings of close to $12M annually consistently for Amex.
• Earlier in my tenure in Amex , I built the next generation Search platform for Amex's customer care professionals (CCP), incorporating the best in line technology around Elastic search (ELK), Machine learning based personalisation and ranking algorithms, consuming content updation events using Kafka. This Search was significant in reducing call handling time (CHT) of Amex CCPs considerably
• I was also responsible for :
• Strategic envisioning with VPs/SVPs
• Design and architecture of intelligent business process automation
• Budgeting and forecasting
• People management of a globally distributed team
• Hiring and mentoring a high performance team.

Jan 2015 – Mar 2019 · 4 yrs 2 mos · Greater Bengaluru Area

• Senior Engineering Manager - QuickBooks Offerings ecosystem.
• I was responsible for the end to end product development of "Big Bet" features for Intuit's flagship QuickBooks desktop product along with delivering QuickBooks online offerings to enable migration and feature parity.
• I managed a team of 14+ engineers ranging from senior staff engineers to early career engineers and consultants with full people management responsibilities.
• As a senior tech leader the top highlights as below :
• I planned and introduced product features ,ensuring security compliance, performance improvements on a regular basis
• I delivered end to end AWS deployment and migration of key services along with re-engineering from monolith code to micro services
• I Inculcated design thinking (Design for Delight) and innovation to bring the best in class experience of the QuickBooks desktop and online offerings
• I Incorporated latest and greatest of technologies available in the desktop & online space to bring in competitive advantage and high customer experience
• I was involved in mentoring and skill development of engineers to not only excel in the desktop technologies but also work in the online (QBO) space (Node.js, React.js,Dojo)
• I deployed Intuit's first Serverless deployment by leading a team of engineers, architects to deliver a QuickBooks feature (Invoice status tracking),conceptualising the “web beacon” design pattern and leveraging AWS Lambda & Dynamo db for business functionalities. Contributed a node.js pattern for Authoriser Lambda Last mile authentication and performance improvements around cold startup of lambdas leveraging performance testing tools like Gatling,JMeter
• I conducted and presented at monthly review of business & development goals to ensure a high performing organisation who are highly engaged to deliver the best work of their lives. I achieved a a colleague engagement score of 98% - the highest in my group

Jun 2011 – Jan 2015 · 3 yrs 7 mos

• I lead a global team of 15+ members including senior architects , to develop widget capabilities for Tivoli's products & solutions on desktops and mobiles. Responsible tor devising the UI strategy around UI services in the organisation.
• Provided expertise and content for Dashboard as a Service capabilities for IBM's SaaS offerings.

Jun 2007 – Jun 2011 · 4 yrs

• I delivered solutions as a techno functional leader of Energy Management products and solutions in enabling IBM in its Green Initiative.
• I liased with Global teams and distinguished engineers to provide solutions in the Green Data Center space and now for Intelligent Building Management solutions.
• Delivered projects for IBM's Global Business Services Clients based on the SOA technology and IBM's 'blue' stack in the Chemical and Petroleum domain.

Nov 2003 – Jun 2007 · 3 yrs 7 mos

• Worked as an IT Consultant for Lehman Bros executing, managing IT projects /softwares as part of Lehmans Operations and IT group as a IT consultant from TCS. Responsible for the end to end migration of Lehman's IBM Mainframe based SWIFT payment system to an open source TIBCO-EMS based solution. Setup the networking infrastructure ,architected the TIBCO EMS solution and adaptors across diverse messaging sources such as TIBCO,JMS,MQ and integrating with SUNGARD's MINT messaging solution as the gateway to SWIFT.
• Delivered Struts,EJB based bespoke solutions for Broker Matching capabilities in Lehman Brothers

Feb 2001 – Nov 2003 · 2 yrs 9 mos

• Software engineer in the BFSI domain working in solutioning in building end to end insurance solutions in Java,SWING and EJB based solutions.