Oct 2022 – Apr 2024 · 1 yr 6 mos

• Transformed ticketing APIs, boosting success rates from 60% to 99%. Implemented Elastic search caching with ILM, slashing response times from ~1250ms to ~200ms. Streamlined third-party API costs, preventing an expenditure of 78k/month as opposed to 48k/month. Enhanced observability in user support APIs, enabling data-driven decisions. Led a team of 5 developers, 2 QAs, 2 BAs, and 2 PMs, fostering collaboration and delivering impactful software solutions. Committed to optimizing performance and driving efficiency at Rapido.

Sep 2021 – Oct 2022 · 1 yr 1 mo

• Introduced TypeScript to our Node.js services, elevating code quality and developer productivity. By embracing Test-Driven Development (TDD), I boosted code coverage to 85%. To expedite development across GO, Java, and Node.js, I created a versatile scaffolding tool in collaboration with a talented peer reducing project setup time and enhancing code consistency. My contributions have enhanced development practices and efficiency at Rapido. I also developed a safety check-in feature, widely lauded on LinkedIn and other platforms, reaffirming our commitment to user safety. It's been an inspiring and fulfilling experience.

Sep 2020 – Sep 2021 · 1 yr

• Led the charge in splitting our legacy MongoDB cluster, giving us a more streamlined system and fewer MongoDB headaches.The bots were a real game-changer, reducing the agent contact ratio from 8% to just 6%. It was all about making our customer support smoother and more efficient.
• Then there's the Captain Workflow Engine I built in Java with Activiti. It's the heart of our call support process automation, and it's been a rewarding journey making our operations more seamless.

Aug 2018 – Sep 2020 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Designed and developed RESTful services using Node.js and Java with Spring Boot, harnessing the power of MongoDB. Collaborated in building the Individual Financial Advisor (IFA) product, leveraging Angular 6, TypeScript, and Node.js to empower financial professionals.

Sep 2017 – Jul 2018 · 10 mos · Bengaluru, Karnataka, India

• As a Salesforce developer, I've been dedicated to revitalizing old features and crafting new ones, ensuring our platform remains dynamic and user-friendly. Beyond my role, I'm passionate about contributing to the open-source community, especially in the realm of Angular development. It's all about giving back and fostering innovation.