Ankur Kumar

Operations Associate

Bengaluru, Karnataka, India7 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Proven track record in scaling operations.
Expert in process automation and workflow optimization.
Strong stakeholder management and cross-functional collaboration skills.

Stackforce AI infers this person is a Fintech Operations Manager with expertise in process automation and stakeholder management.

Contact

ankursinha.21095@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementProgram Management

Other Skills

Client ManagementCo-Lending OperationsCross-functional CollaborationsCustomer AcquisitionDashboard DesignData AnalysisData ManagementDirect Assignment (DA) OperationsDispute ResolutionEscalations ManagementFinancial & Data ReconciliationMarketing CampaignsMarketing StrategyMicrosoft ExcelOperational Efficiency

About

Program & Operations Manager with 7+ years of experience in fintech and high-growth environments. Skilled in co-lending, DA operations, stakeholder management, and process automation. Proven track record in scaling ops, streamlining workflows, and driving execution across strategic programs. Hands-on with SQL, Excel, dashboards, and reconciliation. Let’s connect and build something great together! 🚀

Experience

Navi

2 roles

Manager

Feb 2025 – Present · 1 yr 1 mo · On-site

Spearheaded the successful raise of ₹200 Cr+ Personal & Home Loan Direct Assignment deals.
Managed due diligence and ensured timely regulatory filings and partner coordination for 35+ Direct Assignment (DA) deals.
Drove the sale of stressed assets worth ₹100 Cr+, contributing ₹10 Cr in additional profit.
Designed a detailed internal SOP for the stressed asset sale process, improving operational efficiency, minimizing dependency on external resources, ensuring strict compliance, and reducing deal closure turnaround time.
Collaborated with cross-functional teams to design the DOA matrix for invoice clearance, ensuring smooth settlements and timely closures.
Established a structured process to manage customer escalations across instruments like PTC, PL & HL DA, and stressed asset sales, ensuring SOP compliance and maintaining service quality.

Stakeholder ManagementProcess AutomationCo-Lending OperationsDirect Assignment (DA) OperationsOperations ManagementProgram Management

Associate Manager

Dec 2023 – Feb 2025 · 1 yr 2 mos · On-site

Automated 80+ partner reports for PL & HL Direct Assignment (DA) deals, reducing manual time from approximately 5 days to under 1 day.
Independently led pre and post-deal operations for instruments such as Personal & Home Loan DA and stressed asset sales, coordinating with internal teams and external partners.
Handled end-to-end operations for ₹3500 Cr+ Co-Lending and DA portfolio, streamlining processes and improving turnaround time.
Worked closely with cross-functional teams to address operational issues in settlements and reconciliation, improving accuracy and execution flow.
Supported the rollout of partner onboarding processes, ensuring seamless system integration and process alignment.
Designed and implemented a dashboard to track daily DPD and NPA data, improving visibility into portfolio performance for both internal and external stakeholders.

Process AutomationCross-functional CollaborationsDashboard DesignPartner ManagementOperations ManagementProgram Management

Jupiter

Operations Manager

May 2022 – Dec 2023 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Managed end-to-end Co-Lending operations worth ₹30–40 Cr disbursals per month, improving efficiency from disbursal to repayment cycle.
Collaborated with product and engineering teams to automate high-impact operational tasks, reducing manual interventions by 30% and improving system uptime and reliability.
Managed chargebacks and dispute resolution, reducing average resolution time by 25% and improving customer satisfaction and trust.
Standardized operational procedures, minimizing manual dependencies and accelerating execution speed.
Led partner onboarding for co-lending initiatives, including integration testing, checklist execution, and UAT coordination.

Co-Lending OperationsProcess StandardizationDispute ResolutionOperations ManagementProgram Management

Deltax

Senior Operations Analyst

Jan 2021 – May 2022 · 1 yr 4 mos · Bangalore Urban, Karnataka, India

Managed daily operations for 15+ enterprise clients, consistently exceeding SLAs and maintaining high service quality.
Streamlined operational workflows and compliance checks, reducing process inefficiencies by 25% and ensuring 100% adherence to internal policies and client requirements.
Spearheaded the hiring and management of telesales and operations teams, optimizing recruitment pipelines and improving team productivity.
Established a central operations hub in Kolkata, coordinating daily execution across 3 locations and reducing communication delays by 50%.
Managed a 25-member team with structured performance dashboards, leading to a 35% improvement in task completion rates and SLA adherence.
Automated recurring workflows (e.g., client reporting, exception handling), cutting manual workload by 40% and enabling teams to focus on high-priority escalations.

Operational WorkflowsTeam ManagementPerformance DashboardsOperations ManagementProgram Management

Slice

2 roles

Finance Operations Executive

Promoted

Jul 2018 – Dec 2020 · 2 yrs 5 mos · Bangalore

Hired, onboarded, and managed 200+ interns across multiple cities, maintaining 98%+ TAT compliance during a high-growth phase.
Conducted periodic reconciliations for 5 NBFCs, ensuring accurate settlements, revenue booking, NPA tagging, FLDG tracking and accounting for all loans.
Set up and scaled regional ops teams in Mumbai and Hyderabad, expanding reach across Tier 1 cities.
Led customer acquisition during Slice’s early growth stage, averaging 2,000+ new users monthly and helping build a scalable, high-volume onboarding engine.
Revamped card delivery operations, increasing delivery success rate from 65% to 94%, reducing logistics delays, and cutting overall delivery timelines by 30%.
Set up and streamlined Co-Lending repayments, loan data flow, and CIBIL reporting processes, resulting in smoother onboarding of new partners.

ReconciliationCustomer AcquisitionTeam ManagementOperations ManagementProgram Management

Campus Manager

Mar 2016 – Mar 2018 · 2 yrs · Bangalore

Drove user acquisition and market expansion by successfully onboarding new users through strategic outreach and engagement.
Conducted risk assessments and compliance checks via physical verification, ensuring secure and responsible user onboarding.
Led and managed a team of 10 campus managers, coordinating marketing efforts and streamlining onboarding processes.
Analyzed lead conversion metrics to optimize acquisition strategies and improve customer retention.
Executed targeted on-ground marketing campaigns, increasing brand awareness and user engagement across college campuses.
Collaborated with cross-functional teams to enhance the onboarding experience and improve operational efficiency.

User AcquisitionRisk AssessmentMarketing Campaigns