Sep 2022 – Jun 2024 · 1 yr 9 mos · Greater London, England, United Kingdom · Hybrid

• Part of Growth and AI Group at Intercom.
• Working on increasing net new paid customers at Intercom.
• Integration with OpenAI GPT-4 APIs within Intercom Messenger.
• Cardless trials at Intercom
• Increasing trial to paid conversion as part of Intercom Growth vision.

Nov 2020 – Jun 2024 · 3 yrs 7 mos · Bengaluru, Karnataka, India

• Mentoring Engineers at Scaler.
• Problem-solving and Mock interviews
• Interview preparation

Sep 2020 – Aug 2022 · 1 yr 11 mos

• Worked with PayPal Simility strategic partnership.
• Integrated Simility solutions into PayPal Core payment systems.
• Understand business and technical architecture of Simility systems and PayPal Systems
• I am working on Building a next generation Data Pipeline for Data Scientists and Data Developers. The pipeline allows its users to manage source code, run and deploy in stage and promote their code to Production.
• The microservice architecture of pipeline is developed with Java, Spring, Hibernate JPA, mySQL and few other microservices written in Python, Django Framework. The services extensively leverages Google Cloud Platform products like Google Big Query, Dataproc for Spark deployments, Google cloud storage, Google PubSub.

Jul 2018 – Sep 2020 · 2 yrs 2 mos

• I am a part of Core Data Platform Engineering team. My team design and build products for a typical software development teams to provide them smooth deployments, build, execution and integration pipelines.
• I am currently working on Data Application Lifecycle Management which provides pipelines for data product and objects. The product involve validations, governance, auditing, approval, ticketing and push to the production environment

Oct 2016 – Jul 2018 · 1 yr 9 mos · Greater Chennai Area

• I worked on the Kindle Personal Document Service which lets millions of Kindle Customer to send their Personal documents to their Kindle Devices (iOS, Android, Kindle, Fire Tablets). The service receives the document sent from the customer and converts it to Kindle Format.
• All documents sent using KPDS are synced in Real-time, highlights and the last page read.
• I worked on Documents app(Android) for Fire Tablets. I worked on upgrading it to Android Nougat and code refactoring. The authentication module for the app was fully refactored to use the latest class HttpURLConnection. The newly introduced permission model helped to achieve secure and better user experience, where users can now directly manage app permissions at runtime.

Oct 2015 – Oct 2016 · 1 yr

• The core responsibilities include enhancing and revamping the HPE telecom solutions to Products. Solutions include Customer Billing, Service Provisioning and De-Provisioning, Charging, User Data, Notifications, Messaging. We worked towards developing and revamping them in order to make them generic and scalable. HPE R&D focussed on building products over solutions for the telecom giants in South America, North America, Mexico, Puerto Rico, Columbia
• HP Intelligent Messaging
• HP IM is a product for the telecom clients for sending promotions to the customer when they run out of Data or when the customer is traveling to a Roaming location.
• Worked on some modules of HP IM which includes messaging and Notifications to the customer. I used SMPP and SMTP for Email and XMPP for messaging.

Aug 2014 – Sep 2015 · 1 yr 1 mo

• Worked on HPSM (Hewlett Packard Subscription Manager) which is a full-fledged solution for telecom clients in order to simplify and achieve various operations involved in process of Subscription. HPSM is a mediation solution.
• Core responsibilities includes:
• 1. Development
• 2. Code enhancement and refactoring.
• 3. Ownership of Modules.
• 4. Version Control.
• 5. Deployment and Patch builds.
• Worked and different modules which involved protocol conversion, Synchronized and Asynchronized API calls, Database handling, SMPP and SMTP, Product Release, Product Delivery.

Jan 2015 – Present · 11 yrs 2 mos · Bengaluru, Karnataka, India · Remote

• Found and Reported bugs in Uber, Google, Amazon, Cred, OneCode, EarlySalary, Nokia, Ola, GitHub

Dec 2013 – Jul 2014 · 7 mos · Mumbai Metropolitan Region

• Worked on a notifications backend web service for a client of SISDON. The service was written in Java and front end in javascript. The service provided various channels of Notification aka In-app notification, Email, and SMS.