Kanika Pandey — Operations Associate

Kanika is an experienced Customer Service enthusiast with 8 years of work experience into following industries : • Consumer Business @ Amazon from July 2020 to Present • Start Up Operations @ Oyo Life from 2019 to June 2020 • Front end Reatil @ITC Limited along with Kazo and shoppers stop Kanika has completed schooling from Kendriya Vidyalaya Delhi and B.com hons. in 2017 Profession Summary : ~ She is experienced into Business operations, People supervision and team handling ~Project and program execution and metric/performance deliverables ~ Experienced in handling live and non live mediums - chat, email,message us ~ A learner and to learn more kanika prefer to pickup new tasks, projects , works with different stakeholders, handles dynamic teams, pickup new challenges and have a big heart to always take leap of faith ~ While working in OYO LIFE, she learner Profile and loss management to drive for business as handled the portfolio of 20 gurgaon based properties as an Ops. Manager ~ Oyo was the single platform to change groom Kanika as a seasoned individual. Professional & Personal Achievements : ~ Won Outstanding Leader's award for Q2, 2021 @ Amazon and 2023 Q1 ~ Reduced TTC from 110 seconds to 56 Seconds and impacted positively for our Customer service @Amazon ~ Trainings and metrical projects are completed on time with 95 percent of completion rate and no follow up miss for 1.5 years @Amazon ~ Driven NPS from -10% to positive 56 % @ Oyo ~ Made profitable to 3 large size properties and saved it from Churn to keep our supply portfolio green ~ Highest referral generated from properties tagged to Kanika which driven gives us the business to drive high customer occupancy in August and September 2019 @ Oyo ~ Academic achievement _ Won Nation level Rajya puraskar for Scouts & Guides from KV representing the Delhi region in south at KV tambram .. 15 days campaign full of learnings, test, activities, wonderful food. It enabled qualities _ leadership, compassion, empathy and management skills as well. Aspirations & Interests ~ Kanika aspires to get successful into Vendor management and Partners management roles for next step in her carries as she poses relevant skills ~ Fond of travelling to entire India as she believes everyone should explore the motherland ~ She loves watching reality shows like - Roodies,( next year i will try giving audition,let's see if I can make it) Let me know if you are a recruiter and finding a fit for Vendor ops lead or Partner ops manager ||Program manager|| Senior Customer Service manager.

Stackforce AI infers this person is a Customer Service and Operations Management professional with a strong focus on B2C environments.

Location: South Delhi, Delhi, India

Experience: 9 yrs