Mar 2023 – Present · 3 yrs 2 mos · Pune, Maharashtra, India

Apr 2022 – Jan 2023 · 9 mos

• Headed 3 verticals - Category, Supply Chain, and Customer Experience acting as a people manager
• to 7 while mentoring 18 members on the business side
• Spearheaded successful delivery of robust system within 10 months to support a 100% increase in
• users (280k today) contributing a 2.5x revenue growth ($130k/day)
• Led teams in the development of technical capabilities such as Search, User Segmentation,
• Vendor mgmt, Route Ranking (for delivery agent), Delivery Evidence, Personalization and
• Recommendation
• Proven track record of creating and implementing HLD diagrams, process flows, and other design
• artifacts, resulting in a clear and comprehensive understanding of the system's requirements, design, and interfaces.
• Key Achievements
• Achieved a 99% operational excellence with weekly Technical Review Management within 8 months
• Reduced ordered not delivered complaints from 15% to 1% by building a proof of delivery capability
• Negotiated a new third-party search contract with a 15% cost savings at the organisational level.
• For a better customer experience built a system that enables to offer next day delivery (rather than
• two days previously)
• Reduced SKU duplication from 35% to 2% by developing a platform and establishing a process to
• collect the EAN at the time of in warding in coordination with the warehouse and the category team.
• Lead the team in developing a dynamic pricing solution with plans to reduce gross margin
• leakages to 0% while reducing refresh time by 90%.
• Implemented search autosuggestions with the help of Algolia as a third-party integration resulting in
• a 1.21% increase in ATC.

Jun 2020 – Mar 2022 · 1 yr 9 mos

Sep 2015 – May 2020 · 4 yrs 8 mos · Pune Area, India

• Developed a reservation system from scratch using PHP/Zend framework with 20,000+ users and 1000+ properties
• Developed a SaaS, subscription-based property management system using python/Django framework with 100,000+ reservation
• Developed a customer loyalty program with 7000+ users
• Conceptualized and implemented a plan to integrate a 3rd party Channel Manager (Myallocator/Ezee centric/Avishm/Booking hotel)
• Implemented a white label solution with REST API for the property management system
• Conducted technical due diligence for the booking engine and channel manager
• Integrated payment gateways with multi-currency transaction stripe/PayPal/Razorpay/PayU to process 500+ daily transactions
• Effectively managed cloud-based servers using Amazon EC2/S3
• Implemented auto-scaling and load balancing using AWS to handle a constantly increasing user base
• Initiated a process to reduce the end-user response resolution time from average 36hrs to 14hrs
• Recruited, trained and mentored 12+ juniors across levels with experience of 0-7 years

Jul 2012 – Aug 2015 · 3 yrs 1 mo · Pune Area, India

• Modernize module to improve performance, responsiveness, and usability using SOAP API
• Coordinating with the engineering and the operation team to define a plan for standardizing, scaling and enhancing product
• Undertook code review and debugging the application, extending post-go-live
• Coordinated for the large-scale software developments, including testing features and correcting code

Sep 2010 – Jul 2012 · 1 yr 10 mos · Mumbai Area, India

• Developed a reservation calendar using PHP/Jquery for the clinical appointment
• Implemented a script for Unit testing
• Developed and implemented the shell script for the deployment process of UAT and production environment

Feb 2008 – Sep 2010 · 2 yrs 7 mos · Mumbai Area, India

• Developed Attendance and login management system with a team of size 2
• Developed functionality for the online marketing website using core PHP
• Automated the test cases script using Cron job