Jan 2022 – Mar 2022 · 2 mos · Seattle, Washington, United States

• Conducted stakeholder interviews and external research to better leverage voice of customer and improve efficiency/efficacy of the product development process.

Feb 2020 – Aug 2021 · 1 yr 6 mos

• Led an initiative to onboard engineers with varying expertise on the team and designed time-critical applications, tapping 2 new customer segments for the company.
• Implemented a project management software to streamline the end-to-end delivery of projects across PwC as the front-end lead for a team of 6; the software received wide acceptance and was adopted by 50K employees at the firm.
• Developed a minimum viable product by collaborating with 15 engineers across US and China to provide real-time progress updates to clients, reducing tracking update time by 20% and reducing cost per client by 33%.
• Simplified front-end framework to consolidate different coding modules and found patterns to enhance code usability, improving developer productivity by 30% and reducing production turnaround time by 15%.

Jul 2016 – Jan 2020 · 3 yrs 6 mos

• Engineered a pricing platform by analyzing internal operations data and conducting competitive analysis for a major US Telecom company, saving 8hrs/week for 1500 employees.
• Remodeled digital infrastructure of Asia’s largest casino by upgrading its monetary management system while still in use; built a roadmap to eliminate vulnerabilities, reducing application bottlenecks from 1 year to 2 months.
• Developed hybrid mobile application for PwC Singapore office to optimize business travel; the application was utilized as a proof of concept for a travel app for 5 other cities.
• Improved user experience of an e-commerce website by conducting customer surveys and resolving 200+ bugs.
• Launched AI chatbot for a food delivery chain to digitize customer support, improving its customer retention by 300%.

Dec 2015 – Mar 2016 · 3 mos · Bengaluru, Karnataka, India

• Devised sales strategy to increase learning application kit users by targeting high school students and customizing marketing pitch for each user, increasing revenue by $100K and setting highest sales record for the quarter.
• Spearheaded an initiative to promote educational awareness among people with low socioeconomic status by launching an affordable pricing model, adding 160 new clients and reaching yearly goals 2 months early.