May 2021 – Apr 2023 · 1 yr 11 mos · Bangalore Urban, Karnataka, India

• Primarily working under the Devops support team ,helping customer with the deployments of Application on kuberenetes or Elastic containers
• Troubleshooting issues on EKS (Elastic Kubernetes services), ECS ,ECR ,while indirectly working with the core service Ec2,ASG,LoadBalancers,EBS,EFS ,etc...
• Working with customers on different devops tools (Git,Jenkins,codebuild,codepipeline,codedeploy,Terraform, etc..)
• Helping customers with setting up cluster and integrating tools with it
• Debugging/troubleshooting customers issues related to application deployment, cluster configuration ,production down ,etc
• Collaborating with various AWS service teams in order to assist customers
• Doing replication of the customer issues and providing the fix
• Providing best practice guide and improvement to customers on the services
• Creating internal knowledge base articles to help our colleagues and suggesting improvements on existing articles
• Providing root cause analysis to customers issues

Nov 2019 – Oct 2020 · 11 mos · Bengaluru Area, India

• Troubleshooting nutanix hypercoverged core issues, working with internal engineering team in resolving bugs , helping customers with vsphere/kvm virtualisation.Deployment/troubleshooting of kubernetes clusters in customer environment and lot more with devops .

Apr 2018 – Nov 2019 · 1 yr 7 mos

• Analysing the root cause for the purple screen of death
• Troubleshooting issues related to datastore mounting and snapshot LUNs
• Analysing performance issues on NFS,IScsi,FC
• Extending and resizing the datastores via ssh
• Rebuilding partition table and vmdk descriptor files
• Fixing file lock issues with snapshot consolidation
• Troubleshooting and answering storage queries related to VMware
• Helping the customer setup ISCSI and FC multipathing
• Troubleshooting issues related to standard virtual switches
• solving issues related to Vmkernel ports,virtual network ports and VLAN issues on Vswitch
• Resolving issues related to Storage Vmotion and Storage DRS
• Troubleshooting issues related to storage I/O control and VAAI(Vmware Aware array integrator)

Nov 2010 – Apr 2017 · 6 yrs 5 mos

• Deployment and troubleshooting issues on tower and rack servers
• Working and troubleshooting on different technologies like windows .Linux and vmware
• Testing a hardware functionality with different platforms and updating the manufacturing teams with the flaws of the hardware
• Created articles, updated old procedures, and contributed new ideas to the knowledge base for continuous improvement of the product
• Working with network ,storage and other teams in solving customer issues

Apr 2009 – Nov 2010 · 1 yr 7 mos

• Providing technical assistance to US customer with internet issues
• Configuring ,installing ,troubleshooting on routers and home networking devices
• Provide thorough support and problem resolution to customers
• Manage base level IT support to consumer clients