May 2021 – Jan 2023 · 1 yr 8 mos

• Managed company social media accounts by engaging with the content.
• Creating the pipeline for the content to be posted. Getting the content
• ready on a daily basis.
• Completed tasks in the sequence of importance, leading to a 22%
• increase in timely deliverables.
• Led weekly team sync meetings, improving team communication which
• reflected in a 14% increase in project delivery speed.
• Reduced customer support requests by 7% by engaging with customers on
• social media whenever they had product issues.

Jul 2019 – Apr 2021 · 1 yr 9 mos

• Sales executive - Connecting with students for closure of their program
• applications.
• HR - Connecting with shortlisted candidates and arranging the calls
• with the respective team leaders.
• Identified manually intensive data collection tasks with engineering to
• launch tools that reduced work by 78+ hours each month.
• Maintained petty cash, fielded calls, and negotiated with vendors
• regarding services and available discounts while communicating with 6
• supervisors.
• Resolved payment issues and followed up on vendor inquiries to bring
• the company 100% up-to-date with all bills.
• Transferred data from paper files into digital format, and updated
• existing information, typing 63 words per minute.
• Created physical case folders, labelling and indexing files to increase
• office efficiency by 26%.
• Provided administrative support to the finance.
• Communicated with clients about timelines and answered questions.
• Initiated 27 recommendations for process improvements related to
• administrative activities.
• Organised expense reports for the team members and reconciled
• statements while ensuring on-time payment.
• Managed daily operations including scheduling, payroll, cash handling,
• sales forecasting, and delegating tasks as needed.
• Entered key journal entries into the general ledger with minimal
• oversight.
• Created invoices and automated collection reminders for those invoices
• resulting in a 23% decrease in overdue invoice volume.
• Managed phone calls to answer, screen, and forward calls.
• Provided customer service excellence by answering questions, resolving
• issues, and scheduling appointments.
• Organised payment and recorded receipts for services for customers and
• tax preparers.
• Collaborated with the team to troubleshoot and find solutions.

Feb 2018 – Jun 2019 · 1 yr 4 mos

• Managing accounts (Book-keeping of Indian and Singapore branch, GST returns, Tracking payments to internal and external stakeholders, preparing budgets, Process tax payments and returns, preparing financial reports, Reinforce financial data confidentiality, and conduct database backups when necessary)
• Investor Management (Presentations, Documentations)
• Payrolls (Attendance tracker, Timesheet Tracker, Performance tracker, Preparing payroll)
• Banking (Online transactions, Coordination, Opening accounts, managing banking process of India & Singapore)
• Vendor management
• Customer Management (Raising Invoice, Payment follow-ups)
• HR (Profiling, Shortlisting, Co-ordinating, Conducting, Preparing offer letter and sending offer letter, Orientations, Exit process)
• Digital Marketing

Aug 2017 – Jan 2018 · 5 mos

• New Opportunities
• Converting open leads into Qualified opportunities
• Keep routine track and follow ups of inbound queries and opportunities
• Supporting in Digital marketing including email marketing and social media marketing
• Managing contacts and leads on CRM

Dec 2016 – Jul 2017 · 7 mos

• IDOS was able to recognize the capabilities in me and promoted me as Senior Associate -Customer Engagement where I have given multiple opportunities at managerial level like developing website, Digital marketing, and handling pre-sales activities.

Aug 2016 – Nov 2016 · 3 mos

• Internship @ IDOS was a great opportunity provided, which eventually turned into Employment with IDOS as Sales associate, wherein I have given the opportunity to be a part of Sales Team which helped me to learn the sales processes like collecting database, profiling, cold call, demonstrating, follow up etc., The complete process of sales was not easy but the Support which IDOS Team or may be the managers provided, had helped me to achieve my targets.Apart from work I was also given an opportunity to become IDOS Cultural Ambassadors & Event Managers which gave many new creative ideas to make the activity more interesting and Funtastic!! not Fantastic.

Feb 2016 – Jul 2016 · 5 mos

• IDOS is the best place to start your career, Being a part of IDOS as Intern was the best decision. As I have learned many things like good communication, preparing presentation where I have given tasks daily to present on the current situations or any new topic which I have never heard of, and I have learned something which was very new to me is sales process. And also during Internship we have given opportunity to attend many events which were conducted @ IIM Bangalore, Partners meetings and so on which gave me the confidence to stand among others.,