May 2024 – Feb 2025 · 9 mos · Dubai, United Arab Emirates · On-site

• Lead the Workplace Service - Security team in Dubai.
• Created tools for all ByteDancers to keep doing their job well.

Sep 2023 – Present · 2 yrs 6 mos · Dubai, United Arab Emirates

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Jun 2023 – Jan 2024 · 7 mos · Dubai, United Arab Emirates · On-site

• Managed two teams consisting of four highly skilled engineers each, overseeing crucial tasks related to client onboarding, insurance plans, company surveys, work permits, residencies, and performance management.
• Collaborated closely with the SRE team to establish and refine industry-leading practices for our engineering teams.
• Proactively communicated and liaised with company leadership, adeptly conveying business requirements and ensuring alignment with team objectives.
• Sadly, departed Bayzat during the 2023 layoff, alongside 38% of the workforce.

Jun 2021 – Jul 2023 · 2 yrs 1 mo · Greater London, England, United Kingdom

• Spearheaded a high-performing Site Reliability Engineering (SRE) team, overseeing the efficient routing and load balancing of application layer traffic in Google Cloud.
• Executed multiple initiatives across a range of products, driving continuous improvement and fostering innovation.
• Demonstrated effective leadership by managing performance evaluations, conflict resolution, and promotions within the team, cultivating a culture of excellence.
• Orchestrated multiple transformative changes that have enhanced the team's productivity, resulting in improved operational efficiency.

Dec 2014 – Apr 2021 · 6 yrs 4 mos · The Randstad, Netherlands

• Worked at Booking.com for 7 years in multiple teams and positions.
• 11/2019 – 04/2021 as an Engineering Manager
• Led the Food team consisting of 3 backend developers, 2 full-stack developers, and 1 frontend developer, responsible for the restaurant reservation service on Booking.com.
• Solely designed, developed, deployed, and maintained a highly available system for gathering user behavior data on different platforms, enabling real-time metrics and machine learning models.
• Managed underperformers, resolved conflicts, and conducted performance evaluations for my team and advised other team leads.
• Worked closely with senior management and product management, translating their plans into executable tech plans with milestones and clear objectives.
• Defined SLIs and SLOs for the team's services.
• 02/2019 – 10/2019 as an Engineering Manager
• Led the Shopping team that was responsible for partnerships around the shopping experience for travelers on Booking.com.
• Conducted technical discussions with global partners such as The Dubai Mall, Dufry, and Global Blue.
• Ensured the infrastructure's availability and scalability to meet SLAs with partners and stakeholders.
• Acted as a scrum master for the team, guiding them through different stages to become a highly performing team.
• 11/2017 – 01/2019 as an Engineering Manager
• Founded and led the HR iPaaS Team, pioneering in-house tech solutions for HR challenges.
• Developed a data bus system connecting all HR systems, implementing GDPR for employee data with proper field-level ACL implementation.
• Managed underperformers, resolved conflicts, and conducted performance evaluations.
• Translated product plans into executable tech plans, working with no dedicated product owner for the team.
• Acted as a scrum master for the team.
• 03/2017 – 10/2017 as a Senior Software Engineer and Onboarding Lead
• 07/2016 – 02/2017 as a Senior Software Engineer
• 12/2014 – 06/2016 as a Software Engineer
• More detais on my resume.

Sep 2012 – Nov 2014 · 2 yrs 2 mos · Dubai, United Arab Emirates

• Developed and deployed YouGotaGift.com.
• Designed the server architecture, deployed it and maintained it.
• Responsible of making sure the application meets the expectations on time.
• Developed a monitoring system to monitor all the activities on the product website, checking
• transactions, and reporting online fraud activities to authorities
• Collecting requirements from the management, and making sure the product meets their
• expectations.
• Managing the product relationships with clients, advising on integrating solutions, and directing the
• product integration with our clients.
• Managing the development team in the company and the software development lifecycle.
• Connecting all the departments of YouGotaGift.com, and defining the workflow of product
• development between marketing, design, product development, technology, customer support, and
• accounting teams.
• Making key decisions to define how the product should be and will be, and analyzing the data
• collected to feedback the product development workflow.
• Always looking for new ideas to improve the product, and to give the best user experience.

Mar 2011 – Aug 2012 · 1 yr 5 mos · United Arab Emirates, Dubai

• Developed and designed social networking and eCommerce applications.
• Tested, maintained and tuned software.
• Developed and designed mobile applications for Android.
• Developed RESTful API for web applications with OAuth.
• Designed, developed, tuned and deployed real time server.
• Deployed and maintained web application on Linux servers.

Aug 2010 – Feb 2011 · 6 mos · Syria, Damascus

• Studied and designed accounting, warehousing and human resources applications.
• Left due to project cancellation

Jul 2008 – Sep 2011 · 3 yrs 2 mos · Syria, Damasucs

• Taught C++, Scratch and algorithms to children and teenagers to qualify them for the Informatics
• Olympiads (Syrian - SOI, Arabic - AOI & International - IOI).

Mar 2008 – Mar 2010 · 2 yrs · Syria, Damascus

• Developed web applications and websites.
• Developed a portal for Arab kids (www.bawabaty.net).