Apr 2021 – Feb 2022 · 10 mos

• As an SRE Manager,I drove technical strategy across hybrid infrastructure while building high-performing teams in a complex, multi-deployment environment by managing both SaaS cloud platform and on-premise teams supporting 500+ enterprise clients.
• This role was interesting because large portion of it was still hands-on.

Jan 2020 – Feb 2022 · 2 yrs 1 mo

• As an SRE Team Lead my responsibilities range from mentoring my team as a senior engineer, day to day management (Scrum), hiring, and finally doing performance evaluations and personal goal tracking of my team members. As part of the leadership organisation, together with the directors and the product management team I am also involved in aligning the team goals with the company strategy, both short and long term.
• My team responsibilities:
• Running and improving highly resilient and secure SaaS & PaaS platforms for hosting Bloomreach Experience Manager solutions.
• Providing consultancy and support during on-boarding of larger clients.
• Responding to platform incidents.
• Build tools & automation landscape to support fully automated rollouts to production.
• Providing architectural designs and non-functional requirements for new products and solutions.
• Evangelising SRE culture within our other operations teams
• Projects worth mentioning:
• Architectural design for hosting the SaaS version of our PaaS solution.
• Introduction of SRE practices.
• Some of the tooling technologies & concepts I encountered daily: Kubernetes, Helm , Docker, Ansible, Cloudformation, Python, Golang, Nginx Ingress Controller, Tomcat, Java, Cloudflare, CDN, WAF, Gitlab CI, Jenkins, Serverless, AWS Lambda, AWS SAM, AWS, Agile, Scrum.

Dec 2018 – Jan 2020 · 1 yr 1 mo

• As a senior cloud operations engineer, I was hired to build/operate and improve Bloomreach Experience Manager PaaS offering. Together with the team of 6 other developers and engineers my task was to bring an operational mindset to mission critical workloads on our production systems.
• I worked on multiple improvements, most notable projects:
• Production CD Automation solution for all of our production clusters
• Monitoring & Metrics rebuild
• Infrastructure as Code Migration
• Platform resource planning & optimisation for large enterprise clients
• Centralised logging solution
• Some of the tooling technologies & concepts I encountered daily: Kubernetes, Helm , Docker, Ansible, Cloudformation, Python, Golang, Nginx Ingress Controller, Tomcat, Java, Cloudflare, CDN, WAF, Gitlab CI, Jenkins, AWS, Prometheus, Thanos, API Gateways, Elasticsearch Agile, Scrum.

Apr 2018 – Dec 2018 · 8 mos · The Randstad, Netherlands

• Serving as a Mission Critical Engineer in the SaaS team.
• Some of the projects I worked on:
• Architecting and designing new highly-available IT landscapes for mission critical services. Common topics are: Reliability, Security, Efficiency, Automation, and Management Monitoring & Metrics.
• Owned the design and implementation of the the CICD processes and automation involved for rolling out and development of the new services taking in account audit and security requirements.
• Creating migration plans, and migrating legacy services, ensuring best practices are followed.
• Owning initiative to set-up ‘way-we-work’ process based on Agile & Scrum methodologies.
• Some of the tooling technologies & concepts I encountered daily: Kubernetes, Helm, Docker, Cloudstack, Chef, Ansible, Terraform, Python, Gitlab Ci, Jenkins, AWS, GCP, PostgreSQL, MySQL.

Feb 2017 – Apr 2018 · 1 yr 2 mos

• Served as system engineer in a CICD team, actively working on implementation of processes, solutions and tooling to increase quality and shorten the time to market cycles for different products offerings across multiple platforms. .My tasks would vary, from working on a simple process automation, a bug in our tool to something like working on a very large project involving multiple team engagements and collaboration
• Some of the project highlights for 2017:
• Unified SDLC implementation for Back-end services.
• Lead engineer on Backbase Pivotal Cloud Foundry Setup on AWS.
• Automation of deployment/recovery of CICD tool.
• Lead engineer on re-deployment / migration & upgrade of multiple CICD production services.
• Declarative configuration support for Backbase 6 CXP deployment solution based on Ansible.
• Some of the tooling, technologies & concepts I encountered daily: Jenkins, GoCD, Maven, Gradle, Jira, Confluence, Bitbucket, Docker, Vagrant, Packer, AWS, Pivotal, Ansible, Bash, Python, CloudFormation, InfluxDB, TICK, Grafana, Agile, Scrum.

Aug 2016 – Feb 2017 · 6 mos

• Served as a lead engineer on planning new and refreshing existing server parks on multiple locations. In addition, involved in planning and executing of re-configuration and re-deployment of internally hosted services per best practices and standards.
• Project highlights for 2016:
• Physical migration from LeaseWeb Schiphol to Evoswitch Haarlem data centre.
• Planned, installed and configured a new VMware cluster at HQ data centre in Amsterdam.
• Migration from local to high performance SAN storage.
• Configuration of proper backup methods & disaster recovery for multiple data centers.
• Re-configuration of the network per best practices improving performance & security.
• Migration & upgrading of our main ISP line, planning bandwidth allocation.
• Deployment and set-up of new branch offices.
• Centralization of authentication & authorization for all internal services.
• Upgrading network with Cisco ISR routers improving VPN performance & efficiency.
• Vast minor improvements resulting in better efficiency, performance and uptime.
• Maintenance of predominantly Cisco enterprise network gear such as ASA Appliances, ISR Appliance Routers, WLCs, Catalyst Switches etc.
• Serving as AWS administrator, ensuring proper connectivity to dev environments.

Oct 2015 – Aug 2016 · 10 mos

• In my role, I was responsible for various technical tasks, including liaising with suppliers for hardware/software orders and providing level 2/3 supaport for the company's internal systems. I was hired as a support engineer, but grew into the System Admin role by proactively taking the ownership for different ICT projects. Predominantly worked on in-house data centers based on VMware and end-user support.
• Responsibilities:
• Mentored junior IT Support Engineers, sharing technical expertise and guidance.
• Restructured permission models and implemented role-based access control for company IP and internal systems.
• Performed regular administration and maintenance of Linux-based servers on site and in collocation.
• Maintained and administered the local virtualized environment using VMware.
• Administered Atlassian products, including Jira and Confluence.
• Managed Active Directory administration to ensure smooth user management.
• Provided support and administration for the Continuous Integration server, Jenkins.
• Supported and administered the automated software package manager, Artifactory, and Bitbucket.

Aug 2013 – Feb 2014 · 6 mos · Dubai, Abu Dhabi

• As a team leader, I successfully managed a group of IT professionals to ensure seamless IT operations across multiple office locations. I oversaw end-user support and on-site IT equipment maintenance.
• Responsibilities:
• Mentored IT Technicians and Administrators to provide effective end-user support.
• Planned and executed IT infrastructure maintenance and upgrades.
• Coordinated priorities between the IT department and HR and Sales departments.
• Collaborated with HR department to safeguard company assets and intellectual property during employee hiring and off-boarding.
• Attended meetings and client presentations for SELECT's E-learning solution.
• Reviewed the adequacy and allocation of IT resources including funding, personnel, equipment, and service levels.
• Administered and maintained the company's in-house storage server.
• Conducted research and utilized technology solutions to improve business processes as needed.

Oct 2012 – Aug 2013 · 10 mos · Dubai, Abu Dhabi

• Achievements:
• Successfully designed and implemented IT infrastructure for two office locations.
• Established foundational standard operating procedures for the IT department.
• Developed and launched a dynamic company website using in-house developers.
• Implemented an innovative online-booking system for public courses.
• Successfully integrated Google Apps for Business with Postini for email archiving.
• Drove a 50% decrease in help-desk related requests through efficient IT management.
• Introduced rigorous file-versioning and archiving policies to protect company data.
• Provided technical support for sales team via various internal projects.
• Responsibilities:
• Maintained a robust Microsoft-based IT infrastructure across two office locations.
• Created OS images, set up new workstations, and managed software licenses.
• Provided prompt and effective IT support via phone and remote access.
• Played a critical role as administrator for the company's Salesforce CRM.
• Installed, configured, and managed the in-house data server to ensure data security and availability.