Alok Gupta

CEO

Jaipur, Rajasthan, India6 yrs 8 mos experience

Key Highlights

Expert in Salesforce Service Cloud and automation.
Proven track record in managing complex deployments.
Strong background in developing scalable solutions.

Stackforce AI infers this person is a Salesforce expert specializing in SaaS solutions with a focus on automation and deployment efficiency.

Contact

Skills

Core Skills

Salesforce Service CloudCopadoSalesforce AutomationSalesforce AdministrationSalesforce Development

Other Skills

AutomationAutomation ExplorationCC++Cloud ServicesCore JavaData ManagementDatabasesDeployment CoordinationDevelopment SupportDigital EngagementHTMLJavaScriptMessaging ExperienceMessaging functionalities

About

I’m a Salesforce professional with hands-on experience in Salesforce Service Cloud, Copado DevOps, and Lightning Web Components (LWC), with a strong focus on automation, deployment efficiency, and scalable solutions. Over the years, I’ve worked on streamlining complex deployment processes using Copado, managing user stories, coordinating multi-environment releases, and implementing best practices for metadata management. I’ve also contributed to building internal tools using LWC and Apex to simplify admin tasks like user-group management and delegated administration. My passion lies in solving real-world problems through automation, optimizing release cycles, and continuously learning new technologies to deliver value-driven solutions. 🔹 Key Skills: Salesforce Service Cloud · Copado · DevOps · Metadata Deployment · Lightning Web Components · Apex · Automation · Digital Engagement · User Management · KT & Process Optimization

Experience

Amgen india

Salesforce project lead

Mar 2025 – Present · 1 yr · Jaipur, Rajasthan, India · On-site

🔹 User Story Lifecycle Management
Gained hands-on experience in managing the end-to-end lifecycle of user stories, including metadata commitment, validation, and deployment across multiple environments using Copado’s structured release process.
🔹 Deployment Coordination
Collaborated with cross-functional teams to ensure seamless deployments and thorough post-deployment validations, contributing to stable and efficient release cycles.
🔹 Process Optimization & Knowledge Transfer
Actively participated in KT sessions to enhance understanding of deployment workflows. Identified opportunities for process improvement and contributed to refining documentation and automation strategies.
🔹 Automation Exploration
Exploring the use of Lightning Web Components (LWC) and Apex to automate internal administrative tasks, with a focus on improving operational efficiency and reducing manual effort.

User Story Lifecycle ManagementDeployment CoordinationProcess OptimizationAutomation ExplorationSalesforce Service CloudCopado

Salesforce

Software Engineer

Sep 2022 – Mar 2025 · 2 yrs 6 mos · Hyderabad, Telangana, India · On-site

💼 Salesforce Service Cloud – Digital Engagement & Messaging Experience
Designed, developed, and implemented live chat and messaging functionalities within Salesforce Service Cloud to enhance real-time customer support.
Collaborated with cross-functional teams to improve existing messaging integrations and deliver scalable, user-friendly solutions.
Ensured optimal performance and seamless user experience across multiple digital engagement channels, including WhatsApp, Facebook Messenger, and other platforms.
Leveraged Omni-Channel capabilities to streamline customer interactions and improve service delivery efficiency.
Proactively identified, troubleshot, and resolved issues related to messaging systems and third-party integrations.
Continuously stayed updated with the latest Salesforce features and best practices in digital engagement to drive innovation and maintain system reliability.
🛠️ Skills & Technologies
Salesforce Automation · Salesforce Service Cloud · Cloud Services · Salesforce.com Consulting · Salesforce Development & Implementation · Lightning Web Components (LWC) · Salesforce Sales Cloud · Apex Programming · Salesforce Administration

Salesforce Service CloudDigital EngagementMessaging ExperienceOmni-Channel capabilitiesSalesforce Automation

Ibm

Salesforce Developer(Sales cloud, service cloud , marketing cloud, CQP , Pardot)

Oct 2021 – Sep 2022 · 11 mos · Bangalore Urban, Karnataka, India · On-site

Designing, developing, and implementing live chat and messaging functionalities within Salesforce Service Cloud.
Collaborating with cross-functional teams to enhance existing messaging integrations and develop new solutions.
Ensuring optimal performance and user experience across all digital engagement channels, including WhatsApp, Facebook, and other messaging platforms.
Utilizing Omni-channel capabilities to streamline customer interactions and improve service delivery.
Troubleshooting and resolving issues related to messaging systems and integrations.
Staying up-to-date with the latest Salesforce features and best practices related to digital engagement.

Salesforce Service CloudMessaging functionalitiesOmni-channel capabilitiesSalesforce Automation

Iqvia

Salesforce Developer(Sales cloud, service cloud , marketing cloud, pardot)

Jul 2019 – Sep 2021 · 2 yrs 2 mos · Bangalore Urban, Karnataka, India

Experienced Salesforce Developer with a strong background in administration, configuration, development, and support of Salesforce applications across Sales, Service, Marketing, and Pardot CRM. Proven track record of managing projects such as OCE (Orchestra Customer Engagement) and AHM (Advance Health Media).
Key Responsibilities:
Salesforce Administration: Created custom objects, validation rules, workflows, and approval processes to enhance CRM functionality.
Development Support: Fixed Apex classes, modified triggers, and enhanced product features for better performance.
Data Management: Efficiently imported, exported, and mass updated data while ensuring data integrity and quality.
User Management: Created users, profiles, and permission sets to control access and maintain security.
Automation: Developed validation rules, workflow rules, and email alerts to streamline processes.
Technical Skills:
Tools & Technologies: Proficient in Force.com IDE, Data Loader, Workbench, and Salesforce Sandbox environments.
CRM Tools: Experience with Salesforce Sales, Service, Marketing, Informatica, Pardot, CPQ, and Excel for data management.
A dedicated professional with strong problem-solving skills and a commitment to delivering high-quality solutions.