Jan 2022 – Sep 2024 · 2 yrs 8 mos · Gurugram, Haryana, India

• Using superset to calculate incentives of various agents and designing their scorecards.
• Creating Ageing analysis for open queries.

Mar 2021 – Dec 2021 · 9 mos · Gurugram, Haryana, India

• Creating Power BI dashboards to show various trends for flight related data
• To analyse the performance of the product
• Using ClickHouse to find out the correlation between features and bookings
• to improve the conversions on the website

Jul 2019 – Dec 2020 · 1 yr 5 mos · Noida, Uttar Pradesh, India

• Part of a team responsible for enhancing,re- engineering and analyzing various key performance
• indicators to help leadership with key insights and further improving their business operations to achieve better class operations.The team is also responsible for assigning overall customer score to choose priority customers and making agent scorecards to review their performance an drive their compensation.
• Perform various adhoc analysis and take proper steps to implement changes in the required direction . This requires the alignment of strategic and operational objectives which leads me to act as a collaborator between the top leadership and the operations team.
• Collaborated with business / product teams to prototype new features and fix product gaps to enhance customer experience.

Apr 2019 – Jul 2019 · 3 mos

• Blending strategic thinking with practicality implementation,I worked to develop and implement operational strategies to
• solve client's most critical problems.I have performed A-B testing and have used the results of data analysis to define the
• next course for business actions to increase the sales of a given drug which was removed from the formulary.
• Enhanced process deliverable by making Sales Leadership Dashboard which reduced the overall maintenance by 50%.It
• helped to keep track of various performance metrics and brand performance and make quick decisions.Transformed
• multiple excel reports into this dashboard which helped the client to track performance across various geographies.

Mar 2018 – Mar 2019 · 1 yr

• Incentive compensation for salesforce of 2000+ reps and implemented pay-out statistics reports for calculating performance metrics to measure performance of the salesforce.
• Implemented quarterly contests for sales representatives to increase business for primarily focused product for healthcare client based in U.S. to utilize budget.

Aug 2015 – Mar 2018 · 2 yrs 7 mos · Gurugram, Haryana, India

• Responsible for end-to-end completion and delivery including integration, deployment , analysis and testing.
• Spearheaded automation using SQL resulting in reduced error and increased efficiency.