Jul 2025 – Present · 8 mos

• Leading WW Customer Success, with a focus on post-sales strategy and driving customer experience for Cloud/Hyperscaler accounts.

Jan 2022 – Jul 2025 · 3 yrs 6 mos

• Heading the Customer Success team, a high-performing global team with these groups:
• Customer Success Leads for Hyperscalers and Cloud/AI
• Technical Leads for Services
• Escalation Managers for Enterprise
• Focus was on post-sales strategy and leadership, and kickstarting new service offerings in the Customer Experience and Customer Success realms.

Jan 2020 – Jan 2022 · 2 yrs

• In parallel to Escalation Management, piloted the Customer Success vertical within the Arista Technical Services team.
• Customer Success Lead (CSL) for Arista’s largest customer - being a single point of contact for all operational and post-sales engagements with the mission to enhance customer experience and being dedicated to the customer’s technical and operational success.
• Primary focus was defining the role, building the team, and productizing this service.

Jun 2017 – Jan 2020 · 2 yrs 7 mos

• Leading at a global level in all escalating customer situations and ensuring that all relevant Arista resources are engaged and coordinated. For highly escalated situations with business impact, leading executive communications, root cause analysis, while ensuring consistent messaging with Engineering and Product teams.
• Focus on driving product quality and data-driven proactive engagement for escalation avoidance. Led aspects of case/escalation management through strategy initiatives/execution and working closely with TAC leadership in this process.

May 2014 – Jun 2017 · 3 yrs 1 mo

• Supported all of Arista’s product portfolio and the entire suite of network protocols and feature set covered by EOS, including leading on the customer-facing communication and periodic interaction with engineering teams. The focus of troubleshooting and technical solutions is across the TCP/IP stack, including design and deployment projects for internal and external stakeholders.
• Worked closely with members of the wider Customer Engineering team, including Sales, as well as both Software and Hardware development, both in diagnosing problems as well as leading communication and technical debugging.

May 2013 – Aug 2013 · 3 mos · Santa Clara, California

• Technical Solutions Engineering and POC (Proof-of-Concept) testing.
• Focus on datacenter architecture, advanced switching concepts, and network troubleshooting.