Ashwani Raina

Business Development Executive

Gurugram, Haryana, India10 yrs 9 mos experience

Highly Stable

Key Highlights

6 years of experience in server support and PKI.
Expertise in SSL and digital certificate management.
Strong client relationship management skills.

Stackforce AI infers this person is a skilled professional in Cybersecurity and Infrastructure Management.

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Skills

Core Skills

Digital Certificate SupportSsl Certificate Installation

Other Skills

Amazon Web Services (AWS)Business DevelopmentClient certificate installationConfluenceDigital signature technology integrationIBM ServersInvestigatingJIRALinux ServerManagementMicrosoft OfficeProject PlanningRemote SupportResearchResearching

About

6 years exprience in server support & Public Key Infrastructure, SQL,API,Hardware Security Module Database Encryption File Encryption Application Security & Licensing Cloud Encryption Application Maintenance Client Relationship Management Incident Management

Experience

Nexus group – global

Presales Engineer

Jul 2025 – Present · 8 mos · Haryana, India · Remote

Globalsign

2 roles

Sales Engineer

Promoted

Dec 2019 – Jun 2025 · 5 yrs 6 mos · New Delhi Area, India

Tier 3 Support Analyst

Jun 2017 – Sep 2019 · 2 yrs 3 mos · New Delhi Area, India

 Researching, investigating and resolving customer technical issues via phone call, email and LiveChat, Remote Support (screen sharing sessions) via WebEx.
 Take responsibility that SLA/KPI objectives are being meet according to defined levels.
 Working closely with the PKI testing tools: Qualys SSL Labs, CertLogik,SoapUI API
 Using Salesforce CRM on the daily basis
 Working on JIRA (Atlassian) ticketing tool.
 Working on projects using Confluence
Technical Roles and Responsibilities
Digital certificate support:
 Server (SSL) certificate install on the Cisco ASA, SSL VPNs, Citrix, VMware ESXi, AWS, Microsoft Azure, Apache, IIS, Tomcat, web hosting control panels.
 Diagnosing the SSL certificate’s health on the server side and troubleshooting any installation issues
 Client certificate (Digital ID) install on the Windows, Mac and Linux Operating Systems
 Digital signature technology integration and its maintenance, including SafeNet multi-factor authentication solutions.

ResearchingInvestigatingResolving technical issuesRemote SupportDigital certificate supportSSL certificate installation+6

Wipro limited

Sr Project Er.

Sep 2019 – Nov 2019 · 2 mos · Greater Noida

Cyber Risk & Security

Convergys

Escalation Engineer

Nov 2014 – Mar 2017 · 2 yrs 4 mos · Gurgaon, India

 Responsible for handling international Microsoft clients globally who have purchased Microsoft products.
 Established and improved customer communications; maintained ongoing relationships.
 Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts.
 Handling escalated cases from L2, web cases raised by clients for Microsoft employee and providing solution for them over call, remote or email with the help of tools provided such as LMI, Visual knowledge base, Customer Assistance portal.
 Take responsibility that SLA/KPI objectives are being meet according to defined levels.
 Make recommendations for future upgrades.