Shashwat S.

CTO

Gurgaon, Haryana, India8 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Led the development of high-value payment services.
Architected Zomato's first multi-tenant system.
Designed a comprehensive clinic management system.

Stackforce AI infers this person is a Backend-heavy Fullstack Engineer with expertise in Fintech and Healthcare solutions.

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Skills

Core Skills

Tech ScalingGolangReal-time ChatMulti-tenant SystemClinic Management SystemDoctor Consultation Platform

Other Skills

Agent Management ToolAlgorithmsAmazon Web Services (AWS)CC (Programming Language)Data StructuresDockerDocker ProductsEngineering LeadershipGitGoHTMLJavaScriptLoad TestingMQTT

About

Software Engineer | Golang | Ruby on Rails | Java | Android

Experience

Jisr i جسر

Lead Engineer

Feb 2023 – Present · 3 yrs 1 mo · India · Remote

Leading the Platform Team for system scaling, data security(GDPR, PDPL), and observability.
Leading the Growth Tribe to streamline onboarding, enhance client retention and increase feature adoption.
Managing subscription billing and invoicing for seamless transactions.
Built Wallet & Payment Services from scratch, handling high-value transactions.
Led the marketplace vertical, delivering features such as open APIs, webhooks, SSO, and various B2B integrations for clients.

Tech ScalingSecurity and Data PrivacyEngineering LeadershipTeam ManagementGolangDocker+1

Zomato

SDE2

Mar 2021 – Feb 2023 · 1 yr 11 mos

Developed an in-house chat and ticketing platform using MQTT for Zomato's online ordering, Blinkit, Hyperpure, Merchant, Rider, and internal teams.
Built an agent management tool for real-time chat assignments and issue resolution for Zomato and Blinkit support teams, reducing technology and third-party license expenses by over 50% and boosting agent productivity by more than 50%.
Architected Zomato's first multi-tenant system (NUGGET) with segregated CPU and storage resources, enabling shared functionality for Zomato, Blinkit, and SaaS applications.
Implemented feature controls for SaaS use cases, including blue ticks, typing indicators, and configurable app SDKs.

MQTTReal-time ChatMulti-tenant SystemAgent Management Tool

1mg

Software Engineer

Aug 2018 – Feb 2021 · 2 yrs 6 mos · Gurgaon, India

Designed and implemented a Clinic Management System from scratch, used by hospitals for appointment scheduling, prescription management, patient record tracking, and seamless integration with insurance claims.
Contributed to 1MG's Doctor Consultation platform, developing a system to match users with appropriate doctors based on their queries.
Enabled chat, audio, and video consultations for patient-doctor interactions.
Designed and developed a user-friendly order tracking widget, allowing customers to track their medicine orders, lab orders, and consultations in real-time.
Engineered an innovative agent management tool, reducing average call time from 8 minutes to just 3 minutes by streamlining phone-based query resolution.

Clinic Management SystemDoctor Consultation PlatformOrder Tracking Widget