Oct 2018 – Aug 2023 · 4 yrs 10 mos · Mumbai Area, India

• Roles & Responsibilities:
• Developed Test Cases and Test Scripts using Functional Requirement Documents as well as Test scenarios for
• Positive, Negative, Boundary cases, etc.
• Created and maintained automated test cases for regression and smoke testing using Selenium WebDriver
• (Java/TestNG) and BDD framework
• Utilized Load Runner and Performance Center for performance testing
• Conducted performance and load testing to ensure system scalability and reliability.
• Followed Agile methodology for application testing and participated in daily scrum, planning and review
• meetings.
• Participated in Mobile Testing on iOS and Android platforms.
• Interacted with developers and management to identify and resolve technical issues and presented regular
• progress reports, defect reports and test execution reports.
• Prepared functional and regression Test Cases in JIRA under the Test Plan, reported issues, and performed bug
• verification testing.
• Performed UAT on production after every release.
• Improved the quality of the product within two months which helped increase the revenue drastically
• Leading and mentoring a team of 5 QAs
• Created automated frameworks to test updates new Features or interactions in the Web flow
• (landing>Survey>Creatives>Listings)
• Developed scripts to automate repetitive tasks which reduced manual efforts drastically
• Used SQL queries for data extraction and analysis, ensuring accurate and timely data retrieval for testing and
• debugging the logged data.
• Actively participated in release planning, leading to on-time delivery of critical functionalities
• Define and communicate product vision, goals, and requirements to Agile development teams and stakeholders,
• ensuring alignment with business objectives.
• Review and approve design gaps and solution enhancement suggestions from internal and external
• stakeholders

Mar 2017 – Oct 2018 · 1 yr 7 mos · Mumbai Area, India

• Previously worked here from 2012-2015
• Enterprise chat and messaging service built using ElectronJS framework using chromium and Node.js
• Tested on cross-browser and cross-platform desktop and web applications, including Windows, macOS, and mobile.
• Successfully designed and executed user acceptance testing (UAT) plans for multiple projects, resulting in up to 75% faster defect resolution compared to previous manual UAT processes.
• Performed load and stress testing using Performance Center.
• Build and contributed to building automation framework from the ground up for regression using Java/Python in Selenium and TestNG for reports and Maven as a build tool and project dependencies Also used tools such as Ranorex and TestComplete framework for data-driven testing, UI automation, and object recognition. Scripts were written in JavaScript, and Python to handle dynamic UI, along with scriptless keyword-driven testing to provide flexibility to the QA process.
• Managed code versions using Git and implemented CI/CD pipelines with Jenkins following the Hybrid framework (POM & Keyboard Driven)
• Collaborated with cross-functional teams to identify product requirements and create detailed test plans for each software development life cycle (SDLC) phase, resulting in a 20% reduction in overall development time.
• Developed and implemented a comprehensive testing strategy utilizing Agile Testing methodologies, resulting in a 40% increase in test coverage across all areas, including UI, Functionality, API, Database, and Regression.
• Created an ecosystem of testing to validate the End-to-End functionality of the website.
• Independently created test plans as per the needs of the project.
• Conducted thorough testing covering all the areas, including UI, Functionality, API, and Regression.

Jul 2015 – Mar 2017 · 1 yr 8 mos · Bengaluru Area, India · Hybrid

• I played a crucial role in ensuring the quality of Zeta's innovative banking and financial technology solutions. Zeta offers a modern, cloud-native, and API-first banking stack that helps banks and fintech firms launch engaging retail and corporate products. Leading and owning the QA for the Merchant POS AR side of things.
• Spearheaded comprehensive test plans and executed test cases using Selenium WebDriver and TestNG, resulting in a 30% increase in testing efficiency.
• Developed and implemented automated regression testing, reducing manual effort by 60% and ensuring consistent quality across product releases.
• Managed code versions using Git and implemented CI/CD pipelines with Jenkins
• Collaborated effectively with cross-functional Agile teams, resulting in a 50% reduction in post-release bug reports and improved customer satisfaction.
• Demonstrated expertise in testing web and mobile applications, creating meticulous test plans, and cases, and preparing test data.
• Proficient in utilizing Git, and Jenkins to debug distributed systems and ensure seamless functionality.
• Diligently verified the functionality and quality of the mobile banking app daily.
• Used LoadRunner to simulate user load and measure API performance under various conditions.
• Used Dynatrace to gain insights into the API's performance and identify bottlenecks and Splunk to Analyze Logs.

May 2013 – Apr 2015 · 1 yr 11 mos · Mumbai Area, India

Nov 2012 – Jan 2015 · 2 yrs 2 mos · directi · Hybrid

Aug 2012 – Jan 2013 · 5 mos · Mumbai, Maharashtra, India · Hybrid

• Provide domain and hosting support to customersProvided frontline customer support through various communication channels such as email and phone
• Troubleshot and resolved complex technical issues related to the domain name hosting products and website building.
• Investigated and identified effective solutions for technical issues concerning DNS, business email, hosting, and related products
• escalated complex system-wide issues or bugs to L2 support software engineering teams for prompt resolution
• maintained high customer satisfaction while ensuring timely resolution of customer issues
• reviewed and updated product documentation to ensure the accuracy
• Published documentation in both internal and external knowledge bases to improve accessibility and the user experience.
• Worked closely with the Developer to maintain and resolve cPanel and Plesk panel configuration.