Oct 2023 – Mar 2024 · 5 mos · UK, Europe, India

• Took the time off to figure out the next phase of life and to enjoy it as much as I could :)

Feb 2022 – Oct 2023 · 1 yr 8 mos · Gurugram, Haryana, India

• Spearhead end-to-end management of the supply chain budget, including cost analysis, forecasting & optimisation, implementing data-driven product & ops strategies, resulting in remarkable 50% cost reduction in just 1 year
• Launched in house First mile logistics to streamline processes & enhance operational efficiency, resulting in improved order fulfilment (from 81% to 98%), reduced lead times (from 11.5 days to 5.5 days)
• Serve as the single point of contact for cross-functional teams, including Finance, Marketing, Category and Business fostering effective communication and seamless collaboration between departments to achieve company goals
• Oversee entire supply chain's OKR and KPI to ensure alignment with business objectives & strategic goals, prepare regular reports on performance, highlighting achievements, challenges and actions to address deviation from targets
• Conceptualised and led multiple strategic pilots like customer level crate packaging instead of poly-bag, Direct customer delivery from Warehouse, micro-Warehouse model, Dark stores etc. to optimise Citymall’s Supply Chain
• Productised various operational processes like inventory management, order processing, delivery boy payouts, inventory handshakes and customer delivery resulting in lean team, accurate inventory and reduced costs
• Lead and mentor a team of analysts responsible for creating project dashboards and generating daily reports to monitor key supply chain metrics and performance indicators.

Jun 2020 – Feb 2022 · 1 yr 8 mos

• Awarded Letter of Appreciation from CEO GeM for exceptional contribution in exponential growth of GeM
• Promoted to PMU Head (~50-member team) within 5 months of joining GeM as Director - Product
• Streamlined BRD/PRD creation process, introduced templates at various stages of requirement clarifications
• Accelerated pace of feature deployment by 3-fold; More than 2000 software processes deployed within a year
• Overall owner of GeM 4.0 product; Nationwide launched by Hon. Commerce Minister along with CEO GeM
• RFP Evaluation: Successfully evaluated 5 high value tenders related to strategy, analytics & Marketing
• RFP Change Requests: Designed & executed the CR process from scratch as convener; 450+ CR’s disposed
• Interviews: Took 60+ interviews for various senior and junior positions including CTO, VP, Director, PM etc.
• Others: Helpdesk SLA & service revamp, Marketing strategy, Leading GeM’s project with Tier 1 consultant

Jan 2020 – Jun 2020 · 5 mos

Feb 2019 – Jan 2020 · 11 mos · New Delhi Area, India

• Hired as CBH, built NCR market from scratch; Launched 15 hubs across 4 cities & finalised city office space
• Accountable for ~100 crores annual turnover spread across Milk, FnV, Grocery & daily essentials categories
• Hired multi-hierarchy, multi-vertical 80 member on-roll team from operations, marketing, Finance and HR domain
• Achieving best in class SLA of <1% complaints; Delivery commitment of 7AM met in 99.5% of deliveries
• Built a team of ~250 on ground employees; Achieved highest single day user acquisition of ~1800 among 6 zones
• Attach Order; Increased add-on order from 10% to 27% in a month via aggressive offline marketing campaigns

Jan 2018 – Jan 2019 · 1 yr

• Designed data centric referral campaigns; Increased active referral base by 7x keeping per referral cost as constant
• Introduced efficiency based incentive structures; Reduced acquisition cost from 6.5k to 2.2k per user
• Led a team of ~48 recruiters, supply leads; Hiring per recruiter per month increased to 18 from 7 within 2 months
• Conceptualised complete architecture for Slot based payout model for riders; Introduced surge & dynamic pricing
• Built & led central analyst team of 17; Responsible for managing all process, cost, sourcing & service projects

Jan 2017 – Dec 2017 · 11 mos

• Launched grocery PAN India; Revenue increase from 38 Lacs to 1.4 Cr; margins increased to 8% from -2%
• Set up and executed slot-based delivery for a leading grocery chain; On time delivery increased to 99.3% from 73
• Introduced real time serviceability module for express business; Reduced cancellations from 10% to 0.3%

Nov 2015 – Dec 2016 · 1 yr 1 mo

• Negotiated central clients including Mc Donald’s, PH, KFC resulting in overall RPO increase by ~25%
• Rationalised partners on ground, re-arranged delivery clusters; CPO reduced by 15, #orders doubled to ~4700
• Diversified deliveries - introduced Grocery and Pharma to reduce risks; Defined client SLA’s for all categories

May 2015 – Nov 2015 · 6 mos · Chandigarh Area, India

• Launched Jugnoo Fatafat in 5 cities within 3 months; ~800 merchants onboarded; 10-fold increase intransactions
• Recruited, trained, and led a team of 120 employees spread across BD, Catalogue, Finance and Customer Service
• Successfully handled 15X order volume with existing delivery fleet through optimised fleet and order management
• Achieved 68% reduction in delivery cost & 52% in delivery time by standardising processes for delivery team
• Optimised biker engagement by customisation & implementation of integrated fleet management system
• Designed workflow for merchant and customer app; Conceptualised pagination, promotions & chat features
• Specified and prioritised technical requirements for streamlining processes and optimising operational costs

Jul 2013 – Apr 2015 · 1 yr 9 mos · Jaipur