Sep 2020 – Aug 2024 · 3 yrs 11 mos · India · Hybrid

• Built India Engineering from Ground Up: Spearheaded the establishment and growth of Zoom's India operations, overseeing a team of 140 professionals and driving ongoing expansion efforts.
• End-to-End Responsibility: Bootstrapped and managed multiple critical functions including DevOps, Site Reliability Engineering (SRE), Network Engineering, Big Data, Anti-Fraud, NOC, and Escalation Engineering, ensuring seamless integration and optimal performance across all areas.
• Performance Management and Project Oversight: Directed and optimized staff performance, facilitating smooth daily operations and guiding successful project completions within defined timelines and budgetary constraints.
• Business Functions Led:
• DevOps Engineering
• SRE Engineering
• Networking Engineering
• NOC Engineering
• Systems Engineering
• Escalation Engineering
• Cloud Operations
• Infrastructure Cost Management
• Big Data Engineering
• DevSecOps
• Anti-Fraud Engineering
• Support
• Vendor Management
• As the Head of India Operations, I am committed to driving excellence and innovation, while ensuring the highest standards of security and reliability in all facets of our operations at Zoom.

Aug 2018 – Aug 2020 · 2 yrs

• Strategic Hiring and Talent Development:
• Established comprehensive hiring standards, including hands-on coding assessments and a structured mentoring program for new hires.
• Implemented the "3/3 program" allowing engineers dedicated time to explore new technologies, enhancing our competitive edge.
• Cross-Functional Leadership:
• Led teams responsible for Site Reliability Engineering (SRE), DevOps, Networking, Databases, and Incident Management.
• Adopted the DevOps model to drive early engagement and improve delivery timelines.
• Ensuring Service Excellence and Reliability:
• Held accountability for meeting SLAs regarding service uptime, reliability, and robustness.
• Managed technical escalations and conducted root cause analyses (RCAs) for all SaaS environments.
• Infrastructure Transformation and Architectural Innovation:
• Implemented Infrastructure as Code (IaC) principles using Terraform and orchestrated the migration to AWS from legacy datacenter environments.
• Introduced microservices architecture and developed Kong plugins for enhanced service authorization and security.
• Platform Optimization and Business Analytics:
• Sustained and enhanced the business analytics suite (BiQ) for comprehensive insights into platform performance.
• Analyzed platform limitations, devised remediation strategies, and contributed to future roadmap planning.
• Global Expansion and Operational Resilience:
• Established a new software delivery center in Krakow, Poland, scaling the team to 15 engineers within 9 months.
• Successfully transitioned from Softlayer to Azure, resulting in significant sales growth and improved operating margins.
• Automation and Incident Management:
• Developed automated tools for failure detection, data collection, and seamless fail-over, reducing incidents by 40%.
• Led RCA executions to free up the DevOps team for platform improvements.

Feb 2018 – Aug 2018 · 6 mos

• Python Codebase Modularization and Talent Development
• Orchestrated the modularization of existing Python reporting code repositories, enhancing code reusability and maintainability.
• Spearheaded the recruitment and mentorship of four recent graduates, fostering their professional growth and integration into the team.
• Infrastructure Automation and Tooling Enhancement
• Led the adoption of Ansible within the Datacenter, streamlining infrastructure provisioning and maintenance processes.
• Established a dedicated tooling team tasked with developing critical tools for automatic failure detection, bolstering operational efficiency and reliability.
• Datacenter Modernization and Optimization
• Implemented Kubernetes, VMware, and Nutanix solutions within the Datacenter environment, optimizing resource utilization and scalability while reducing operational overhead.

Aug 2017 – Feb 2018 · 6 mos

• Served as the leader of the network team at AppDynamics India, overseeing critical infrastructure projects and operations.
• Network Infrastructure Enhancements
• Implemented Viprion F5 Load Balancer solution to optimize traffic distribution and ensure high availability of services.
• Deployed Incapsula DDOS solution to fortify network security and mitigate potential threats.
• Monitoring and Performance Optimization
• Configured open-source tooling such as Cacti to monitor and analyze the performance of all network devices, enabling proactive maintenance and troubleshooting.
• Data Center Modernization
• Spearheaded the adoption of Cisco ACI infrastructure in the data center, leveraging software-defined networking (SDN) for enhanced agility and scalability.
• Mentorship and Team Development
• Provided mentorship and guidance to junior team members, fostering their professional growth and skill development within the network engineering domain.

May 2016 – Aug 2017 · 1 yr 3 mos

• Datacenter Network Architecture Design
• Designed datacenter networks from inception, ensuring scalability, reliability, and performance to meet organizational requirements and future growth.
• Proactive Monitoring and Incident Reduction
• Implemented robust monitoring solutions to detect network failures promptly, leading to a significant reduction of incidents by 40%.
• Executed root cause analyses (RCAs) to identify and address underlying issues, enhancing network reliability and uptime.
• Efficient Management of Network Configurations
• Managed datacenter network device configurations effectively, ensuring optimal performance and reliability of network infrastructure.
• Prioritized proactive measures for failure detection and resolution, contributing to the overall stability and resilience of the network environment.

Sep 2015 – May 2016 · 8 mos · Bengaluru, Karnataka, India

• Professional Experience:
• Key Member of Citrix Go-To Products Network Team
• Played a pivotal role as a key member of the Citrix team responsible for developing/Managing datacenter for products like GoToMeeting, GoToAccess, and GoToMyPC, contributing to their success and market leadership.
• Efficient Network Device Management
• Managed the configuration, maintenance, and troubleshooting of network devices with a focus on optimizing performance and ensuring seamless operations.
• Implemented effective strategies for managing security patches on network devices, ensuring compliance with industry standards and minimizing security vulnerabilities.
• Management of Multi-Datacenter Environment
• Oversaw the management of 8 datacenters, implementing Global Server Load Balancing (GSLB) configurations between data centers using Citrix NetScaler technology.
• Ensured high availability and fault tolerance across the network infrastructure, facilitating uninterrupted service delivery to customers.

Feb 2013 – Sep 2015 · 2 yrs 7 mos · Bangalore · On-site

• Customer Network Issue Resolution Specialist
• Proactively led efforts to resolve customer network issues, employing effective problem-solving techniques to ensure swift resolution and enhance customer satisfaction.
• Network Infrastructure Management
• Managed the network infrastructure for industry-leading organizations such as IBM, overseeing configuration, maintenance, and troubleshooting activities to optimize performance and reliability.
• Directed the management of network infrastructure for Shell, implementing strategic initiatives to enhance network efficiency, security, and reliability in alignment with organizational objectives.