Mar 2024 – May 2025 · 1 yr 2 mos · Canada · Remote

• Built and managed distributed Engineering team of 8 engineers across North America supporting WordPress/Drupal WebOps SaaS platform serving 300K+ sites.
• Led company wide initiatives for SOC2 Type 1 and Type 2 compliance accreditations for the platform and
• supported services for Pantheon.
• Led the development of new services within the infrastructure portfolio resulting in improvement of
• ownership, reliability, and incident management, thereby resulting in a 60% reduction till date in detection and mitigation time.
• Led initiatives for service maturity and in general system design consulting, platform management, and
• capacity planning for overall Webops platform.
• Led support of agile delivery of a growing portfolio of SaaS applications, product releases, infrastructure and optimizations in concert with Professional Services and QE team.
• Led the maturity of processes , tooling and automation production incidents, performing root cause analysis, identification cation and resolution of underlying problem patterns - driving development of self-healing solutions.
• Led and drove continuous improvement for supported applications, in areas such as monitoring,
• operational tasks, automation, continuous integration, deployments and performance tuning.

Sep 2020 – Mar 2024 · 3 yrs 6 mos · Vancouver, BC

• Senior manager overseeing team of SREs and SWEs supporting Azure-based PaaS platforms (Kubernetes, Service Fabric) for Microsoft Defender product portfolio, managing $50M+ annual cloud infrastructure budget.
• Delivered multi million dollar annual cost savings through data-driven capacity planning, multi-tenancy optimizations, and automated resource governance policies across Azure infrastructure
• Achieved 80% reduction in incident MTTD/MTTR by establishing centralized observability platform, automated remediation playbooks, and cross-team incident command protocols
• Drove SLO-based reliability culture, implementing error budgets, blameless postmortems, and quarterly reliability reviews with product leadership
• Built self-service infrastructure platform enabling 200+ engineering teams to provision compliant environments in <15 minutes vs. previous multi-day manual processes
• Led multi-quarter compliance initiatives delivering SOC2 Type 1/2, FedRAMP High, DISA IL5, and PCI DSS certifications, collaborating with security, legal, and audit teams
• Recruited, mentored, and retained high-performing team in competitive market; 90%+ retention rate with 3 engineers promoted to senior/lead roles

Dec 2018 – Sep 2020 · 1 yr 9 mos

• Architected and delivered production-grade Kubernetes PaaS serving 100+ internal/external microservices across multiple geographic regions with 99.95% uptime
• Established foundational SRE practices: comprehensive observability stack (Prometheus, Grafana, ELK), automated deployment pipelines, incident management processes, and on-call rotation framework
• Accelerated SOC2 Type 1 and FedRAMP compliance certification, enabling VMware to pursue federal and enterprise market segments
• Implemented one-click infrastructure deployment and auto-remediation capabilities, reducing operational toil by 70%

Jun 2012 – Apr 2018 · 5 yrs 10 mos · India

• Transformed 10-person Technical Operations team from reactive support model to proactive SRE organization aligned with product engineering, supporting multi-cloud (AWS, Azure, private datacenter) SaaS/PaaS platforms.
• Cultural Transformation:
• Restructured team using SRE principles and Agile methodologies, establishing embedded DevOps model with regional product teams across 3 global offices
• Recruited and mentored 20 SREs/SWEs; developed career progression framework and training programs resulting in 5 internal promotions to lead roles
• Infrastructure Modernization:
• Reduced infrastructure provisioning from weeks to minutes through Infrastructure-as-Code adoption (Terraform, Ansible, CloudFormation) across hybrid cloud environment
• Built centralized database administration team, modernizing database operations and driving NoSQL adoption strategy
• Delivered 50+ product releases through improved deployment pipelines, blue-green deployments, and automated rollback mechanisms
• Operational Excellence:
• Improved MTTD/MTTR by 40% through comprehensive monitoring strategy, runbook automation, and chaos engineering practices
• Designed and executed disaster recovery and business continuity plans, achieving <4-hour RTO for critical services
• Drove cost optimization initiatives reducing cloud spend by 25% through reserved instances, rightsizing, and automated resource cleanup