Apr 2023 – Nov 2024 · 1 yr 7 mos

• Managed containerization and orchestration of applications using Docker and Kubernetes.
• Automated infrastructure provisioning and configuration management with Terraform and Ansible.
• Integrated Istio service mesh to enhance microservices communication and security.
• Developed and maintained Helm Charts for Kubernetes deployments.
• Conducted static application security testing with SonarQube and GitHub CodeQL.
• Hardened container images with Anchore, identifying and mitigating security risks.
• Ensured continuous monitoring and alerting using Prometheus and Grafana.
• Implemented CI/CD pipelines with Jenkins, streamlining the software release process.
• Utilized AWS for cloud infrastructure, optimizing cost and performance.

Jan 2022 – May 2023 · 1 yr 4 mos

• Managed Identity and Access Management (IAM) solutions with Okta and OneLogin, ensuring secure user authentication and access controls.
• Administered endpoint detection and response (EDR) systems, including SentinelOne and Sophos Intercept X, for enhanced endpoint security.
• Upgraded Google Workspace subscriptions, providing users with the latest tools and features.
• Set up and administered office networks, including Tacitine firewalls, Cisco 2960 switches, and Aruba 505 access points.
• Implemented and enrolled Laptops using Kandji MDM and Microsoft Intune, ensuring device security and compliance.
• Utilized advanced security tools (Wireshark, NMAP, Aircrack-ng, Acunetix, Burp Suite, Trufflehog) for comprehensive security analysis and threat mitigation.
• Deployed and managed Wazuh SIEM in AWS, facilitating effective security event monitoring and response.
• Administered Ameyo call center software, ensuring efficient call handling and customer service.
• Configured telecommunications infrastructure, including GSM Gateway, PRI, and SIP setups.
• Ensured IT and IT security compliance by implementing ISO

Jan 2021 – Dec 2021 · 11 mos · Bengaluru, Karnataka, India

• Primary Roles:
• Identity and Access Management using Okta & Okta Workflows
• MDM Administration. - Jamf and Microsoft Intune
• G-Suite Administration & Management
• O365 Administration & Management
• Network Administration - Cisco Meraki Firewall, Switch and Access Point
• Automation and Scripting
• Projects :
• Automation using Okta Workflow
• Okta Radius Agent - Cisco Meraki Integration for Wifi Authentication
• G-Suite - Python scripts for User & Group Management

Jan 2020 – Dec 2020 · 11 mos

• Primary Roles :
• Identity and Access Management
• Microsoft Intune Automation using PowerShell and Graph API
• Jamf Automation using Python and Jamf API
• Projects :
• Gmail to O365 Email Migration
• Google Drive to One Drive Migration
• Google Site to Microsoft Sharepoint Migration
• Collaboration Tool - Slack to Teams Migration

Jan 2018 – Dec 2019 · 1 yr 11 mos

• Primary Role :
• Managed a Team of 10 Desktop Support Engineer
• Microsoft Intune and Jamf Administration
• Stakeholder and Vendor manangement
• Projects :
• MDT to Intune MDM Migration 500+ Laptops
• Jamf MDM Migration 800+ Laptops
• On-premise to Azure SSO migration 30+ Applications
• Active Directory Migration from Windows Server 2012 R2 to Windows Server 2016
• DHCP Server from Windows Server 2012 R2 to Windows Server 2016
• Audio-Video Projects and Integration with Polycom devices

Apr 2015 – Dec 2017 · 2 yrs 8 mos

• On-Site IT Site Lead for North America Region
• Deployed and Administrated 75+ Citrix Xen Servers 6.x and 7.x
• 200+ Virtual Machines Deployment and Administration
• Windows Server 2012 Administration and Mgmt
• SCCM 2012 Administration and Mgmt for 3000+ Devices
• Windows 10 and Windows 8.1 OS Deployment through MDT
• Google G Suite and Office 365 Administration
• MAC OS 10.11 and 10.12 Packing and Deployment
• MAC Deploy Studio Administration
• Munki Open Source Tool Configuration and Administration
• Scheduled and Hosted QBRs (Client and Internal)
• Procurement and Vendor Management
• Created Process Documents and Resolution Articles
• Implemented Process Improvement Plans and Industry best practices

Sep 2014 – Mar 2015 · 6 mos

• DCT includes InfraWatch(L1), InfraSolve(L2), InfraOps(L3) and Data Centre support
• Managed NOC Projects worth $ 1.5M
• Mentored a team of 20+ NOC Engineers
• Monitored 3500+ nodes using Proprietary tools
• Generated P&L Report and Revenue Projection
• Cross Selling Infrastructure Services
• Managed Cross Function Technical Activities
• Team Management
• Scheduled and Hosted QBRs (Client and Internal)
• Event Management
• Incident Management
• Problem Management
• Change Management
• New Project Onboarding and Transition
• Monitoring Tool Administration and Configuration
• Proprietary User Portal Management
• Object Provisioning and Deprovisioning
• Continual Service Improvement & Quality Assurance

Apr 2011 – Sep 2014 · 3 yrs 5 mos

• EUC includes IT Service Desk
• Desktop Support and Remote Desktop Mgmt (SCCM)
• Managed EUC Projects worth $ 1M
• Mentored 3 Leads (Direct Reporting) and 40 IT Engineers (Offsite and Onsite)
• Handled IT Service Desk and Desktop Projects
• Team Management | Data Analysis
• Documents creation for RFPs
• ServiceNow and Nimsoft ITSM Tool Administration
• New Project Transition and Go Live
• Organised and Chaired QBRs (Client and Internal)
• Project Team Meeting
• Part of Project Hiring Panel
• Technical Trainer for the Team
• Demonstrated Strong multi-tasking and analytical skills
• Owned BCP Deployment and Testing

Apr 2010 – Mar 2011 · 11 mos

• L1 and L2 Service Desk Operations
• Active Directory Account Administration
• SCCM Software Distribution
• Lotus Notes Account Mgmt.
• Project Reporting
• Data Analysis and Support scope expansion
• Incident Management
• Change Management
• Service Request Management
• Hardware and Software Support
• Created Knowledge Articles and Technical Training videos
• Ticket and Process Audit for the Team
• Process Improvement Planning and Implementation

Mar 2008 – Mar 2010 · 2 yrs

• Shared Service Desk Projects
• Worked in 24/7 environment Voice & Email support
• Administer Blackberry Exchange Server
• User Account creation in Lotus Notes Domino Server
• Managing Users & Groups through Active Directory Services in Windows 2003 server
• RSA Quick Admin
• SAP Accounts Management
• Monitoring Event Console / Monitoring tool for all alerts
• Validating and ticketing the events in ITSM tool