Jagadish G

CEO

Bengaluru, Karnataka, India22 yrs 5 mos experience

Highly Stable

Key Highlights

22 years of global experience in technology leadership.
Proven track record in modernizing infrastructure and scaling operations.
Passionate about mentoring and inclusive leadership.

Stackforce AI infers this person is a technology leader in Fintech with expertise in SRE and DevOps.

Contact

Skills

Core Skills

Site Reliability EngineeringDevopsOperational EfficiencyBusiness TransformationTechnical Support

Other Skills

Active DirectoryAmazon Web Services (AWS)AutomationBusiness AnalysisBusiness Process Re-engineeringCI/CDChange ManagementCloud ComputingCost OptimizationCost ReductionData CenterData Center OperationsData Center RelocationDesktop ComputersGCC

About

Visionary and result-driven technology leader with 22 years of global experience leading transformation across SRE, DevOps, Developer Experience (DevEx), Platform Support, and Global Capability Centers (GCCs). I bring a proven track record of modernizing infrastructure, embedding observability, scaling global operations, and creating resilient, automated, and cost-efficient technology ecosystems. Adept at strategic planning, capability building, and cross-regional leadership, I thrive at the intersection of innovation and operations—bridging technical excellence with business outcomes. 🔹 I believe in leading with empathy, scaling through automation, and driving innovation with measurable impact. 🔹 Passionate about mentoring, inclusive leadership, and building environments where engineering teams thrive.

Experience

Wells fargo

Executive Director

Apr 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

Championed shift-left support initiatives, improving resolution rates and decreasing high-severity
incident escalations
Lead the SRE team for Embedding telemetry and observability tools into operational workflows to
proactively detect anomalies and prevent outages.
Lead modernization legacy batch management systems with Airflow, reducing execution time by 40%
and improving SLAs across critical processes.
Built frictionless CI/CD pipelines and deployment tooling, improving developer throughput and
reducing release lead time by 60%.
Standardized observability practices (logging, tracing, monitoring) to improve developer insight into
production issues and reduce mean time to resolution (MTTR).
Implemented developer-friendly SLO dashboards, enabling teams to proactively track service health
and customer impact.
Enabled telemetry-driven root cause analysis, reducing escalations to platform teams and increasing
engineering autonomy.
Partnered with engineering teams to identify developer pain points, resulting in the rollout of targeted
productivity improvements (e.g., IDE integration, reusable templates, CLI tools).
Spearheaded the development of the Playbook Draft Generator, enabling AI-driven creation of L1/L2
SOPs from logs and telemetry metadata.
Oversaw batch job orchestration automation, migrating legacy schedulers to Airflow, resulting in
improvement and reduced operational errors.
Encouraging experimentation and innovation by allocating time for skill development and exploration.
Mentoring and coaching to build confidence in applying new technologies. Recognizing and
celebrating growth milestones to motivate ongoing learning.
Active listening and personalized guidance tailored to each individual’s strengths, challenges, and
career aspirations
Creating growth opportunities by assigning stretch projects and fostering a safe space for learning and
experimentation

SREDevOpsTelemetryObservabilityCI/CDAutomation+2

Goldman sachs

Vice President

Nov 2010 – Mar 2024 · 13 yrs 4 mos · Bengaluru Area, India · Hybrid

Directed platform support for 200+ applications and 125+ engineers across SRE, DevOps, and L1–L3
support.
Introduced DevEx-focused SRE tooling, such as reusable runbooks, SLO-based alerting, and developer-
accessible incident retros.
Built self-service portal for developers to view metrics, trigger jobs, manage configs, and monitor
releases — reducing support escalations by 40%.
Embedded telemetry and observability tools into the developer workflow (AppDynamics, Prometheus,
Kibana).
Created automated onboarding kits with access, dashboards, playbooks, and sandbox environments,
reducing new dev ramp-up time by 50%.
Enabled DevOps-driven product maturity by aligning support orgs with CI/CD, change control, and
rollout hygiene.
Migrated workloads to Kubernetes and cloud, while aligning monitoring/alerting with product squads’
needs.
Led cost optimization and vendor consolidation initiatives, saving over $2.2M annually

SREDevOpsTelemetryObservabilityAutomationCost Optimization+1

Hcl comnet systems & services limited

Track Lead

Oct 2006 – Nov 2010 · 4 yrs 1 mo · Client - Goldman Sachs

Administrating array of project operations such as planning & scheduling, resource allocation while providing technical direction & ensuring compliance with quality
Rich experience in Business transformation & deployments from current to future business operations; transforming processes & environment from “present” state to the agreed “future” state.
Setting out quality standards for various operations areas, ensuring a high-quality customer experience while adhering to the SLA’s and work process
Monitor scope of automation solutions development and enhance the work efficiency towards ZTA [Zero Touch Automation]
Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines; spearheading process transition initiatives.
Administered operations and ensured delivery excellence, innovation, productivity and process improvement; involved in planning & scheduling, resource allocation while providing technical direction & ensuring compliance with quality standards.
Established appropriate practices for customizing a plan for transitioning the process, facilitating smooth transition of process from client locations.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer experience.
Maintaining optimal relations with internal & external stake holders to provide support to various IT issues by keeping close track on recent developments.
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Maintaining performance of the team and conducting rapid checks on the work completed by each individual.
provide support to various IT issues by keeping close track on recent developments.
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Business TransformationProject ManagementResource Allocation

Ocwen financial solutions

Global Service Engineer

Feb 2005 – Oct 2006 · 1 yr 8 mos

Providing technical support to wide range of day to day problems and troubleshooting for desktops Network and Servers.
Administration and maintenance of LAN with more than 800 clients running Windows 2000/XP/2000 server/2003 server
Installing and configuring CISCO IP PHONE 7940 Series
Configuring and maintaining Symantec Ghost 8.0 to Client System's
Approach internal CCB (change Control Board) for any change required in the existing configuration.
Troubleshooting VOIP related problems.
Also created a RIS with GHOST integrated server for imaging systems and servers, Using Stellar Backup recovery tool for retrieving lost data
Co-ordinate with external agencies like DELL, Net Sol in troubleshooting different issues with Desktops, Laptops and checking the Network ports for connectivity.
Responding to client inquiries concerning Network operations
Projects implemented

Technical SupportTroubleshootingNetwork Administration

Dell international services

Technical Support Associate

Oct 2003 – Feb 2005 · 1 yr 4 mos

Installing, configuring and troubleshooting Wireless Routers, wireless network card.
Installing, Configuring and troubleshooting printer adapters
Troubleshooting various hardware and software issues on portables and desktops.
Handling and assisting US Clients in various Issues they come across with DELL wireless/portable product

Technical SupportTroubleshooting