Jun 2022 – Feb 2023 · 8 mos · Gurugram, Haryana, India

• Managing roadmap of multiple services under Delhivery’s logistics platform (OS1) that will enable clients to create their own logistics solutions
• Launched Order Service that will facilitate manifestation, validation, and processing of order from various sources and formats
• Launched Address Service under OS1 that will allow clients to configure the address format as per the business requirements
• Leading the development of Payment Service that will allow clients to configure Payment Gateways and Payment methods
• Streamlined Sprint planning, sprint reviews and sprint retros to provide better visibility on delivery performance
• Streamlined intake processes from different channels to prioritize the deliverables
• Streamlined release process by implementing release checklist entailing all the components required for successful release
• Managing and leading cross-functional collaboration with leadership, business, designers, and technology teams to ensure timely delivery of high-quality products

Nov 2021 – May 2022 · 6 mos · Gurugram, Haryana, India

• Launched Elavon BNPL solution by AVANT for US Bank in United States for over 12 merchants (offline and online) garnering total revenue of $5Mn on monthly basis
• Implementing next phase of mitigations for Elavon by integrating identity and income verification solutions such as Plaid, Argyle, Informed IQ, and Giact
• Leading Phase 2 enhancements and optimisations for Elavon BNPL for enhanced user experience and achieve higher conversion
• Managing the development of Lender dashboard which would enable Lenders to analyze BNPL checkout funnel performance, and also help optimize for better conversion by giving insights on eligibility criteria optimizations
• Leading VISA Installments development and pilot launch for VISA in US and Canada region

Aug 2020 – Oct 2021 · 1 yr 2 mos · Gurugram, Haryana, India

• Defined,developed, and implemented long term and short term product plans for both Print and Print plus Digital subscriptions web portfolio with total revenue in excess of 2 Billion INR annually
• Ideated and revamped the end-to-end acquisition and renewal journeys to increase the monthly revenue from web channel subscriptions by 400% in Renewals and 150% in Acquisitions
• Planned and launched the revamp of entire Google Analytics and WebEngage event tracking increasing the funnel performance accuracy by 90%
• Led the end-to-end development and launch of HT Code-a-thon 2020, one of India's largest coding Olympiad with over 60K participants from over 3000 schools; generating revenue of over 15 Million INR
• Led the end-to-end digitization and launch of Hindustan Olympiad 2021, one of world's largest Olympiad with over 1 lakh participants from 4500+ schools; generating revenue of over 25 Million INR
• Managing the end-to-end revamp and enhancement of HT Media corporate website htmedia.in for auditors, investors, and advertisers
• Managing and leading cross-functional collaboration with leadership, business, designers, and technology teams to ensure timely delivery of high-quality products
• Established, initiated and optimized product development strategies based on company targets, product specifications, market data and budget factors

Nov 2018 – Aug 2020 · 1 yr 9 mos · Gurugram, Haryana, India

• Accelerated and deployed B2B solution Germ Shield Franchise Manager, a SaaS based Franchise Management Solution for enabling Anti-Microbial Sanitization and ECO Inspection services
• Managed product solutions such as Droom For Dealer, Storemanager, Brandstore, Enterprise order management flow, Sign-Up/Login flow, KYC verification process, Seller Management Platform, Enterprise Management platform
• Conceptualized and launched Droom Dealer Management System, a SaaS based Dealership Management system created specifically for automobile dealerships, catering to the needs of the finance, sales, inventory and administration components of running the dealership
• Ideated and launched a KYC verification panel to provide dual-layer check on KYC verification process

Apr 2017 – Oct 2018 · 1 yr 6 mos · Gurugram

• Managing key products such as Wadi wallet, Delivery communications, Customer verification management system
• Implementing complete Automated Outbound IVRs system for order processing to decrease the Customer support cost
• Developing Automated Refund, Credit, and Debit processes to reduce the customer support cost
• Managing enhancements for Zendesk and Agentzero order management system to facilitate a delightful customer support experience
• Driving end-to-end implementation of MoEngage to increase engagement on both iOS and Android apps
• Maintaining product delivery schedules by managing timelines and making proactive adjustments
• Driving market research and building early-feature prototypes using wire-frames and mock-up tools
• Leading and managing bi-weekly Scrum planning meetings to develop team strategies and define project goals
• Managing overall product backlogs, sprints, and scrums for efficient and effective product delivery and management
• Analyzing customer insights and funnel performances to quantify product effectiveness and efficiency
• Developed the end-to-end process for products such as Product Ratings and Reviews, Wishlist,
• Delivery Promises and communication, etc.
• Worked with iOS and Android development team to optimize the checkout process
• Analyzed and identified the bottlenecks in conversion rate using GA in Web, M-web, and Apps
• Created mocks and wireframes for entire checkout flow for enhanced customer experience and ease of payments
• Analyzed market trends and the competitive landscape to understand opportunities and potential value
• Collaborated with business, UX and marketing teams to drive brand development and communication
• Led communication with stakeholders regarding product goals and objectives to clearly define the product features

Jul 2012 – Oct 2014 · 2 yrs 3 mos · New Delhi

• Product Manager for Employee Monitoring System, an Android based app to monitor employees activities
• Provided IT consultancy services to various major Law enforcement agencies and Military organizations
• Responsible for managing the Cyber Security department leading a team of 15 resources
• Worked with Interpol and Indonesian Cyber Crime department to solve an international Cybercrime case
• Led the team comprising the Android and Blackberry Research & Development department
• Managed product backlog, sprint meeting, scrums, delivery schedules, and product plans

Oct 2010 – Jul 2012 · 1 yr 9 mos · New Delhi

• Developed IT solutions and products for Military organizations and government agencies
• Responsible for conducting Network auditing and Vulnerability assessments for various government and private sector clients
• Translated business goals, feature concepts, and customer needs into prioritized product requirements and use cases.
• Established criteria for each milestone within the product road-map as a means to measure developmental progress
• Worked on various Vulnerability assessment tools such as Nessus, Acunetix, Appscan and sniffers like WIRESHARK, TCPDUMP to analyze CAP files via Xplico