Rupesh Kumar

Product Manager

Bengaluru, Karnataka, India13 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

12+ years of experience in Performance Engineering
Innovator with developed tools and plugins
Expertise in Salesforce Industries and Service Cloud

Stackforce AI infers this person is a Performance Engineering expert in SaaS and Fintech industries.

Contact

Skills

Core Skills

Performance EngineeringSalesforce Service CloudAirline SolutionsPayment ProcessingCloud ServicesPerformance Testing

Other Skills

Agile MethodologiesAnalysisAnsibleApex log analyserAppDynamicsAutomationCC++CollaborationCore JavaDatabase Performance TestingFramework DevelopmentGC EasyGrafanaHAR analyser

About

Senior Performance Engineer (12+ yrs exp); 4+ yrs at Salesforce, initially driving Industries (Communications) Cloud performance & managed package migrations. Currently applying expertise to Service Cloud. Previously led Comms Cloud Perf. Eng. team. Deep expertise in end-to-end Performance Engineering: Test Planning, Scripting (JMeter, Soleil), Execution, Tuning, Monitoring (Splunk, AppDynamics, Zabbix), Capacity Analysis, and in-depth bottleneck analysis (Apex, server, DB). Proven innovator & contributor: Developed JMeter plugins, HAR parsers, and enhanced in-house tools (vlocity-method-extractor at Salesforce, SSPT at Sabre). Recognized in Salesforce Industries hackathons ("Configuration Police" application - to be productized). Key Technologies: Apex, Python, Java, CI/CD (Jenkins/Ansible), ELK, JMC, Eclipse MAT. Diverse Background: Previous experience at Sabre, Wipro (Visa), Oracle, Dell. Domains: Communications Cloud, Airline Solutions, Travel Networks, Oracle Public Cloud, Payments, and US Healthcare. Collaborative, adaptable, and results-driven, adept at managing multiple projects and stabilizing test environments.

Experience

Salesforce

Senior Member Of Technical Staff

Aug 2020 – Present · 5 yrs 7 mos · Bengaluru, Karnataka, India

Performance Engineer | Salesforce
Key contributor to the performance and scalability of Salesforce Industries Cloud, with a primary focus on Communications Cloud solutions (ESM, MSM, TMF APIs, Field Service for Industries, and GenAI). Currently applying my expertise to Service Cloud.
Responsibilities & Achievements:
End-to-End Performance Leadership: Successfully managed all Q4 performance testing and analysis activities for Communications Cloud, acting as the dedicated performance resource for three scrum teams.
Managed Package Expertise: Specialized in performance testing and analysis of Salesforce Managed package applications, ensuring optimal efficiency and user experience.
In-depth Analysis: Conducted comprehensive UI performance analysis, Apex log reviews, and code analysis to identify and resolve bottlenecks. Utilized HAR analyser and Apex log analyser effectively.
Testing & Automation: Leveraged Soleil and Jmeter for robust performance testing activities and explored Selenium for UI automation aspects.
Production Monitoring: Designed and implemented production monitoring dashboards in Splunk, providing crucial insights into application health and performance.
Cross-Functional Collaboration: Worked closely with development and product teams to ensure performance is a key consideration throughout the development lifecycle.
Technologies & Tools: Salesforce Industries Cloud (Communications Cloud, Service Cloud), Soleil, Jmeter, Selenium, Apex log analyser, HAR analyser, Splunk.

Salesforce Industries CloudSoleilJMeterSeleniumApex log analyserHAR analyser+3

Sabre corporation

Senior Performance Engineer

Jan 2018 – Jun 2020 · 2 yrs 5 mos · Bengaluru Area, India

Spearheaded comprehensive performance testing and engineering initiatives within the Airline Solutions domain, focusing on critical projects such as GetThere, Travel Bank, Agency Manager, Schedule Change, and ATSE Shopping data forwarder. My responsibilities included:
End-to-End Ownership: Led the complete performance testing lifecycle for Travel Bank and Agency Manager, ensuring optimal performance, scalability, and reliability.
Performance Scripting & Execution: Developed robust Jmeter scripts for NGP applications, including Schedule Change, to simulate realistic user loads and identify performance bottlenecks.
Monitoring & Metric Collection: Configured and utilized Zabbix for efficient server-side and application metric collection.
Performance Analysis & Tuning: Leveraged AppDynamics, Java Mission Control (JMC), GC Easy, and other diagnostic tools for in-depth performance analysis, root cause identification, and providing actionable tuning recommendations.
Tool Development: Contributed significantly to the design and development of an internal Self Service Performance Testing (SSPT) toolkit, empowering teams with streamlined performance testing capabilities.
Cross-Functional Collaboration: Effectively worked within an onshore/offshore team model to deliver high-quality performance engineering solutions.
Technologies & Platforms: Linux, Cloud, NGP, Jmeter, Kafka, Zabbix, AppDynamics, Java Mission Control, GC Easy, SSPT.

JMeterZabbixAppDynamicsJava Mission ControlGC EasySSPT+2

Wipro limited

Specialist

Jul 2017 – Apr 2018 · 9 mos · Bengaluru, Karnataka, India

Client: Visa Inc.
Project: Open VisaNet
Open VisaNet, the Next Generation payment processing platform for Visa, will push the envelope of building highly scalable, secure, cost effective and distributed application on commodity hardware using best-in-class technology components. Open VisaNet is one of Visa’s Key initiative that will help Visa support in-country processing solutions and provide Visa an opportunity to move away from Proprietary Mainframe type systems. It is built as a modern distributed architecture based on micro services with goals of five 9’s availability, fault tolerance, horizontal scalability and real time latency for largest scale transaction processing. Open VisaNet leverages state of the art Open Software technologies to achieve these goals on commodity hardware, such as Go, Scala, Apache Kafka, Apache Spark, Docker, Aerospike, Elasticsearch etc.
Responsibilities:
Worked on leveraging Monitoring Framework (Prometheus, Prometheus Alert Manager, Prometheus Exporters, Grafana) to enable a metrics driven approach for the continuous monitoring and improvement of reliability, availability, scalability and performance of individual OVN services in production environments.

PrometheusGrafanaOpen Software technologiesPayment Processing

Oracle

Member Technical Staff

Nov 2014 – Jul 2017 · 2 yrs 8 mos · Bengaluru Area, India

Project Description :
Oracle Cloud is most integrated public cloud. It provides End-to-end Cloud services (PaaS, SaaS, IaaS). Performance engineering team is involved in improving the performance, scalability and Reliability of Oracle public cloud.
Responsibilities:
Analyzing and identifying Customer’s issue like High RT, and platform stability etc.
Was involved in Ravello and Accenture PoC on Oracle Cloud.
Worked on automating diagnosis and reporting of different issues in Oracle Cloud modules.
Performance monitoring and improvement of oracle cloud solutions.
Working on PaaS customer issues

Performance MonitoringAutomationCloud Services

Dell

Performance Test Associate

Jul 2012 – Oct 2014 · 2 yrs 3 mos · Bengaluru Area, India

Involved in end to end performance testing activity which includes requirement gathering, test planning, test execution and reporting
Used Open source performance testing tool JMeter and commercial tool HP loadrunner for Performance testing activity
Worked on Database performance testing using Jmeter, Web sevice (SOAP and RESTful), web application (http/html protocol)
One of the developers, developing an indigenous framework around JMeter as an alternative to commercial performance testing tools

JMeterHP LoadRunnerDatabase Performance TestingPerformance Testing